Work at ASCEND

The following jobs are now available at ASCEND:
   • ASCEND Support Technician

Please submit resume along with salary requirements to hr_staffing@trekbikes.com.

Job Description: ASCEND Support Technician

Trek Bicycles is looking for a qualified candidate to work as a Support Technician
for it’s ASCEND Software Team.

Job Duties:
  • Staff the ASCEND Support Line and complete dealer requests for assistance.
  • Assist with installations and training of ASCEND, Trek’s retail management software.
  • Help maintain our technical issue database for answering dealer questions.
  • Assist with the creation and review of user training resources.
  • Provide sales assistance. Process dealer orders for hardware and supplies. Conduct sales demos at our annual      trade show and throughout the year as needed.
  • Assist with the logging of dealer programming requests, the reviewing of programming requirements, and the      testing of changes.

Requirements:
      • Two year technical degree or higher required. Relevant experience will be considered.
      • Ideal candidates should have telephone based customer service experience, basic PC and networking experience
        and experience working in bicycle retail environment.
      • Some travel and overtime will be required.
      • On-call support will be required on a rotational basis between all technicians.
      • Technical support hours are from 8am to 7pm CST, Monday through Friday.