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14 Mar'17
    

Spring into Action

For a lot of us Northerners, it seems like winter just doesn’t want to let go. But as retailers know, spring really is right around the corner. This week, we’re bringing our checklist to review everything you’ll need to get right back into the season. Update those product lines: Spring brings...

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6 Mar'17
    

Spring is Special

Special Orders, Version Updates Erin March 6, 2017

Your customers are special – and their orders are too. So we’re making this spring special by bringing some helpful changes to Special Orders. Less than a month: March is already here! And it’s bringing the Spring 2017 version of Ascend with it. Available to all retailers on Tuesday, March 28th,...

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22 Feb'17
    
2

Spring Fever

Here in Wisconsin, we’re being spoiled with some distinctly spring-like weather. Of course, we’re back to our normal temperatures in the 40s by the end of the week, but for now we’ll enjoy the sun and you can enjoy a preview of the the Spring 2017 version of Ascend! Early...

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15 Feb'17
    

Track Those Add-Ons

Ascend, Reports, Sales, Work Orders Eddy February 15, 2017

Spring is on its way and that means tune-ups. This week, we’re reviewing the difference between products added to your sales transaction versus those added to work order details and we’ve got a reminder to sign-up for your very own website login account. Read on to learn more! All...

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8 Feb'17
    

It’s Never Too Early

Forget the groundhog – let’s start thinking about the spring season. This spring, you can look forward to more than warmer weather. Get ready for training materials for new or seasonal employees and more secure website logins. New Hire Training: When you’re new to Ascend, it’s easy to feel a bit overwhelmed. We’ve...

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6 Feb'17
    
4

Website Access FAQs

We recently announced some changes coming to the login process for AscendRMS.com after February 20, 2016. This week, we’ll tackle some of the most common questions we’re receiving. After February 20th, visitors without a shop-specific account will be unable to log in to the website – which means you’ll...

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25 Jan'17
    
2

Don’t Lose Access

Ascend Help, Inventory, Products, Sales, Workstations Eddy January 25, 2017

This week learn how you can request a login for our updated website, get the help you need to make the most our of your system, and ensure you’re staying updated with the latest version of Ascend. Don’t Lose Access: Starting February 20th, ascendrms.com visitors will need an account...

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18 Jan'17
    
1

UPDATED: Make Your Resolutions

UPDATE: 1/19/17 10:00AM CST  Trek has issued a voluntary recall of select Bontrager Approved TLR Disc 700C 24H wheels, including some which were included with Trek 720 Disc bike models. We’ve prepared queries to help you quickly locate bikes and wheels which may be affected (both in your inventory and sold...

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28 Dec'16
    

Goodbye, 2016!

This year brought a lot with it – including some nifty updates to your retail management system. Read on to learn about how to best wrap up 2016 and make sure to review our holiday hours. Backup: All versions of Ascend since Summer 2015 allow you to schedule your nightly backups. However, your end-of-the-year...

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21 Dec'16
    

Happy Holidays

The holidays are here! We know you’re excited, but before you start opening your gifts, check out these goodies from Ascend. Take some time to write down our holiday support hours, watch the Winter Webinar (and then update to Winter 2016), and learn about the Bontrager light recall. Holiday Support Hours: There are...

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20 Dec'16
    
Headset of Sarah Odell, Technical Writer

Meet Sarah, Ascend Technical Writer

Ascend, Meet the Team Erin December 20, 2016

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Sarah O’Dell, Ascend Technical Writer. So, let’s get started… What is your...

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6 Dec'16
    

Winter, but Better

The weather outside might be frightful, but the newest version of Ascend is delightful! If you haven’t heard, the Winter 2016 version is available today. Update to take advantage of upgrades to Vendor Orders, eCommerce, reports, and more. Update Now: The Winter 2016 version of Ascend lets you: Lock your desktop tiles Include even more information (like...

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30 Nov'16
    
2

Stuffed with Orders

We hope you had a wonderful Thanksgiving weekend full of good food and lots of sales. But this is just the beginning of the holiday season! In preparation for the holidays and the Winter 2016 release next week, let’s talk about Vendor Order updates. It’s Coming: The Winter 2016 version of...

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22 Nov'16
    

UPDATED: Keep Clipping Coupons

UPDATE: 11/23/16 11:00AM CST  We’re happy to report that we’ve received an “all-clear” notice from Chase Paymentech™. Wells Fargo cards should now be processing normally on your Ascend system. The issue was traced back to an update that Wells Fargo made last Thursday to their payment systems. Unfortunately, the...

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21 Nov'16
    
1
Mike B., Ascend Installer

Meet Mike B., Ascend Installer

General, Meet the Team Erin November 21, 2016

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Mike Bentheimer, Ascend Installer. So, let’s get started… What is your title...

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16 Nov'16
    

The Feasts Begin!

General, Receipts, Sales, Version Updates Eddy November 16, 2016

We’re halfway through November already – can you believe it? This week we’re asking you to send us your questions about the Winter 2016 version of Ascend, giving you a quick tip to help with the holiday season, and want to remind you about our limited support available next...

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9 Nov'16
    

Don’t Get Left in the Dark

eCommerce, Inventory, Version Updates Sarah November 9, 2016

We’re nearing the final stretch for the Winter 2016 release – expect to see it in early December! For now, read on to get a sneak peek and learn how to send your questions about the changes straight to our product manager. eCommerce: The Next Generation: Do you manage...

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25 Oct'16
    

(Cheap) Help is Here

Hardware, Inventory, Payment Processing, Trek Cards Eddy October 25, 2016

Halloween is coming up fast and that signals the end of October. This week, we’re focusing on the upcoming changes to Trek Card processing, highlighting our sale, and checking out a useful report for our mechanic and tech center users. Last Call: The processing system for Trek Credit Cards needed an...

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18 Oct'16
    

One more payment type

Payment Processing, Sales, Trek Cards Erin October 18, 2016

With Ascend, you’ve got payment options for every situation. Today, we’re focusing on Trek Credit Card payments due to the changes coming in November and an upcoming Dexter outage. Keep swiping Trek Cards: The processing system for Trek Credit Cards needed an update, so we’ve bundled it with the latest version...

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17 Oct'16
    
Photo of Gavin O'Neill

Meet Gavin, Ascend Business Consultant

General, Meet the Team Erin October 17, 2016

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Gavin O’Neill, Ascend Business Consultant. So, let’s get started… What is your...

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4 Oct'16
    

Did someone say “update”?

This week we’ve got some news on our latest update, a new group on the ACN to help with vendor update notifications, and information on outdated hardware. Plus, our October Hardware Sales specials. Read on to learn more. New season, new version: The Fall 2016 version of Ascend is quickly...

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21 Sep'16
    

Out with the Old

We’ve been doing some fall cleaning to clear out the cobwebs (so we can put up our Halloween decorations, of course!), and this week we’re focusing on a few things you can do to keep your shop running smoothly. Update Ascend: The Fall 2016 version of Ascend was released...

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21 Sep'16
    

Meet Gayatri, Quality Assurance Tester

General, Meet the Team Sarah September 21, 2016

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Gayatri Penubady, Quality Assurance (QA) Tester. So, let’s get started… What is your...

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12 Sep'16
    

Updates All Around

It’s time to update! The Fall 2016 version of Ascend is officially available (as of Tuesday, September 13). Set aside time before you open or after closing to get your shop up-to-date today. And while your Ascend software updates, you can get new information on an upcoming Ascend Webinar, new Ascend University...

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6 Sep'16
    

Fall into the Season

Cash Drawer, End of Day, Hardware, Reports Erin September 6, 2016

The official first day of fall is still a few weeks away, but at Ascend, fall is just around corner. The Fall 2016 version of Ascend will be available next Tuesday (Sept. 13th) for all retailers. It brings some simple updates to Work Orders and other key areas of Ascend....

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31 Aug'16
    

Last Call for Grillin’

Fall is just around the corner and in the US, Labor Day is the unofficial kickoff! Ensure you’re ready for the autumn rush and prepare your shop for smooth transition to the next selling season with accurate inventories. Limited Support Available: The Ascend Support Line will be closed on...

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16 Aug'16
    

Remember the Good Ol’ Features

Ascend Online Reports, Customers, Reports Erin August 16, 2016

By releasing four major updates a year, we’re often using these posts to help explain how to use new features (like multi-store updates and processing chip cards through Chase Paymentech™) to help power your business. But Ascend has a lot to offer and sometimes existing features might go unnoticed. So this week,...

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15 Aug'16
    

Meet Geof, Inventory Services Manager

General, Meet the Team Erin August 15, 2016

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Geoffrey Brown, Inventory Services Manager. So, let’s get started… What is your title...

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10 Aug'16
    

Check Your List

We’re all settled after Trek World and we had a great time meeting retailers and listening to your feedback. If you weren’t there (or just couldn’t make it to our seminars), this week we’ll cover best practices to get the most out of your Ascend system. Products Maintain a...

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20 Jul'16
    

UPDATED: Don’t Get Hung Up

UPDATE: 7/22/2016  2:13 PM CST We’ve receiving reports on the support line that some customers aren’t recognizing a new instance where payments are being declined. If ignored, transactions are not successfully completed and payment isn’t received. Read on to learn how to make the most out of the new...

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18 Jul'16
    

Meet Maggie, Ascend Bookkeeper

Meet the Team Sarah July 18, 2016

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Maggie Ellison, Bookkeeper. So, let’s get started… What is your title at...

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14 Jun'16
    
1

Meet Mike B., Ascend Software Development Manager

Blog, Meet the Team Erin June 14, 2016

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Mike Bauknecht, our Software Development Manager. So, let’s get started… What is...

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1 Jun'16
    

Microsoft, Malware, and Me

General, Windows Eddy June 1, 2016

Technology allows us to make many parts of your business faster, more powerful, and increasingly efficient. But sometimes, technology can get in the way. This week, we’re focusing on what you can do to recover from a Windows 10 Update and we’ll touch on how to keep safe from...

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26 May'16
    

Dot Your I’s And Cross Your T’s

Ascend, Hardware, Version Updates Erin May 26, 2016

The busy summer season is coming and we want you to be ready! Here’s a few items to check off your to-do list as summer approaches – such as upcoming holiday hours, the Trek Extended Spring Rebates, and more. Holiday Hours: We’ve got special Holiday Hours coming up and...

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16 May'16
    

Meet Ryan, Ascend Inventory Specialist

Ascend Support, General, Meet the Team Sarah May 16, 2016

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Ryan Dreger, our Inventory Specialist. So, let’s get started… What is your...

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3 May'16
    
2

Back to Product Basics

With our quarterly product updates, there’s always something new and exciting to learn in Ascend. But that doesn’t mean you should forget about the basics. One basic pair that everyone uses, but that sometimes gets overlooked, is our In-Store Products and Vendor Products. These two records have a lot of fields that...

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28 Apr'16
    

UPDATED: Spring 2016 Update FAQs

UPDATE: 05/17/2016 9:00AM CDT Due to some issues reported with the Spring 2016 version, we put a hold on new updates. Unfortunately, fixing these issues is taking longer than we expected. Because we want to get it right, rather than just quickly, we’ve decided to instead skip additional Spring updates...

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20 Apr'16
    

No Wallet? No Problem.

Smartphones have brought us the power to control our homes, order a car, and now have the ability to replace your credit cards. With the Spring 2016 version of Ascend and an Ingenico terminal, you can now join the fun. Plus, some information on submitting your 2016 Trek Fest...

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6 Apr'16
    

Worth the Wait

In case you missed last week’s post, we’ve started to roll out the Spring 2016 version of Ascend to select retailers. Wondering why you haven’t seen the alert to update yet? Well, to make things as simple as possible for you and your team, we’ve broken the release into several...

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29 Mar'16
    
2

Update to Spring 2016

The wait (for some of you) is over! Spring 2016 is available now for select retailers. But to make the experience as painless as possible for you and your team, we’ll be staggering the roll-out of this update depending on whether or not you’re a multi-store retailer and whether...

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15 Mar'16
    

Get Down With Spring

Ordering, Purchase on Account Sarah March 15, 2016

In just a few short weeks, the Spring 2016 version of Ascend will be available to all retailers. While we wait, we’ll spend some time this week giving you a preview of some of the great new features it’ll include. But you can always head to our Release Notes...

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14 Mar'16
    

Meet Max, Ascend Support Technician

Ascend Support, Blog, General, Meet the Team Sarah March 14, 2016

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Max Lamberg, Ascend Support Technician. So, let’s get started… What is your...

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1 Mar'16
    
2

Stay Positive

March is starting off with a snow storm here in Wisconsin, but that won’t stop us from bringing you lots of Ascend goodies. The Spring 2016 version of Ascend will be available to retailers on March 29th, so let’s take a look at a few of the features that will come with it....

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17 Feb'16
    
4

Become a Checkout Pro

General, Hardware, Integration, Payment Processing, Sales Eddy February 17, 2016

This week we’re focusing on Ingenico devices: how you can prepare for EMV processing, what you can do to spruce up your checkout lanes, and how we can help take your look from retail rookie to sales pro. Payment Processing Prep: We’re in the final stretch! This week, we’re on track...

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16 Feb'16
    

Meet Erin, Ascend Bookkeeping Manager

General, Meet the Team Eddy February 16, 2016

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Erin Tome, Ascend Bookkeeping Manager. So, let’s get started… What is your role at...

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10 Feb'16
    
6

It’s All About the Details

Ascend, Ascend Analytics, Blog, Work Orders Erin February 10, 2016

In the Ascend Winter 2015 update, Work Orders received a major tune up. Now that the dust has settled, let’s review some of those changes. We’ll also take a moment to preview what’s next for Work Orders in Spring 2016. In December, we added a lot of cool features...

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22 Jan'16
    

Windy City Warriors

Marketing, Sales Eddy January 22, 2016

The Chicagoland Area Bicycle Dealers’ Association (CABDA) is coming to the Pheasant Run Resort in St. Charles, Illinois and we’ll be there! Stop by our booth on February 3rd or 4th (or both!) and learn about how Ascend can help power your business. Whether you’re a bike retailer or specialize in...

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21 Jan'16
    

Meet Linda, Ascend Business Analyst

General, Meet the Team Erin January 21, 2016

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Linda Rand, Ascend Business Analyst. What does that mean? Let’s have her explain…...

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20 Jan'16
    
2

Trek Card Goes Mobile

General, Payment Processing, Sales Erin January 20, 2016

The Trek Card mobile app is here! Next time you’re ringing up a sale, be prepared for customers to pull out their phones instead of their wallets. We’ve also recently sent you an email invite to take a quick survey, so don’t forget to check your inbox. There’s an...

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30 Dec'15
    

Start the New Year Right

Ascend, Blog, End of Day, General, Inventory Erin December 30, 2015

New Year’s Eve is sneaking up fast! We can help you keep your 2016 retail resolutions with a few simple steps in the final days of 2015. Backup: Since our Summer 2015 update, your nightly backups can be set to happen automatically. However, your end-of-the-year backup is one you may want to save...

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29 Dec'15
    
2

Say Cheese!

With the New Year comes a new way to advertise upcoming sales and promotions. Read on to learn about using custom images with your updated payment terminal and check out our holiday hours for information about support availability later this week. Big Boy Toy: You no longer have to be a...

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22 Dec'15
    
2

Happy Holidays!

General, Version Updates, Work Orders Erin December 22, 2015

The holidays are here and we know you’re excited to get started, but we have a couple reminders before you head towards your seat near the fire. Read on to learn about our holiday hours, the Winter 2015 update, and another chance to win a set of Bontrager Transmitr...

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15 Dec'15
    

Update to Winter 2015

Ascend, General, Reports, Version Updates Eddy December 15, 2015

We’ve been well above 40 degree weather for most of December, but don’t be fooled: Winter 2015 is here. Update today to take advantage of updates to Work Orders, Reservations, promotional sales abilities and payment processing. Update Now: The Winter 2015 version of Ascend allows you to easily: Add...

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11 Dec'15
    

UPDATED: From the Desk of the GM

Payment Processing Mark December 11, 2015

UPDATE: 12/16/2015 9:00AM CDT We’ve become aware of some retailers experiencing issues when contacting Chase Paymentech regarding the addendum mentioned below. We’ve taken additional measures to ensure that they are aware of your calls and expect those issues to have been resolved. If you call and continue to experience...

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8 Dec'15
    

Reservations Accepted

Reservations, Version Updates Eddy December 8, 2015

The Winter 2015 version of Ascend is finally here! And with it come payment processing improvements, Work Order updates, fancy new receipt formats, and upgrades to Reservations. Update your workstations today to start taking advantage of all the new functionality. It’s quick, easy, and painless. Besides, our team is...

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3 Dec'15
    
10

Work Orders Just Got Cool

Version Updates, Work Orders Eddy December 3, 2015

The Winter 2015 version of Ascend is right around the corner. This week we’re going to dive into work orders . Why? Because we’ve made quite a few major improvements we think you’re going to like. Read on to see how everything from your receipts to your workflow is about...

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23 Nov'15
    
2

School Time

Blog Eddy November 23, 2015

We’re proud to announce a brand new way for you and your team to learn more about using your favorite retail management system: Ascend University. There you’ll find informative videos paired with short quizzes to help you become the ultimate Ascend RMS Sherpa. And with three Schools to choose...

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18 Nov'15
    

Ready? Set. Click!

Trek Connect, Trek Connect E-commerce Eddy November 18, 2015

Trek has launched Trek Connect E-commerce, a no-cost e-commerce platform available to all Trek retailers. But what does that mean for you? Read on to learn more. Trek Connect E-commerce What is it? The Trek Connect E-commerce service allows customers to order online and have their order shipped either directly to...

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28 Oct'15
    

It’s Inventory Season

Cycle Counts, Inventory Eddy October 28, 2015

Winter is coming. Make sure you stay on top of your inventory by performing regularly scheduled cycle counts multiple times a year and a full store physical inventory at least once a year. You’ll be glad you did once those holiday sales start. Cycle counts are an important part of your...

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12 Oct'15
    

Trek Connect Catalog Mailings Incoming

Ascend, Blog, Trek Connect Retail Marketing Eddy October 12, 2015

The Trek Connect Retail Marketing Program is in full swing for all participating US and Canadian Ascend retailers. If you haven’t signed up yet, don’t let this opportunity pass you by. You can click here to get started. If you’re already signed up, keep reading to learn more about making the most out of your...

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22 Sep'15
    
2

Let Us Have It

General Eddy September 22, 2015

Feedback is very important to us. It’s the only way we can continue to improve the application, resources, and services we provide. And we take it seriously! So, we ask that you take a minute after your support call to let us know how we did. Don’t have time...

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14 Sep'15
    
6

Fall 2015 is Here

The leaves are changing colors and with the new season comes an updated version of your favorite retail management system. The Fall 2015 version of Ascend includes driver license scanning, a new coupon process, and reservations! Start taking advantage of all the new features beginning on September 16th by downloading...

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10 Sep'15
    

Do You Have a Reservation?

Reservations, Version Updates Eddy September 10, 2015

The Fall 2015 version of Ascend is coming next week and it’s bringing quite a bit to the party! You can look forward to capturing customer data with ease using the new Driver License Scanning feature and the End of Season Sales are going to be breeze with Ascend’s...

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8 Sep'15
    

We're Going to Interbike 2015!

General Eddy September 8, 2015

Ascend, the leading retail management system of independent bicycle dealers, is pleased to announce that we’ll have a team attending Interbike 2015! All attendees are invited to visit us at booth #10018 to learn more about Ascend and to get their free Analytics 2015 Benchmark Report. The report shows data for nearly...

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28 Aug'15
    

Time to Connect

Trek Connect Retail Marketing Eddy August 28, 2015

The Trek Connect Retail Marketing Program is set to kickoff soon for all US and Canada Ascend retailers. If you haven’t signed up yet, don’t let this opportunity pass you by. You can click here to get started. If you’re already signed up, keep reading to learn how to make...

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24 Aug'15
    

Q-pons!

Customers, Marketing, Reports, Version Updates Eddy August 24, 2015

Summer is on it’s way out the door and Fall is tumbling in. So, in the next few weeks we’ll be bringing you some bite-size highlights from the Fall 2015 version of Ascend. This week we’re exploring our new coupon functionality. Read on to learn more. All in the Family: In...

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13 Aug'15
    
5

Scan, Swipe, Save

Customers, Payment Processing, Sales Eddy August 13, 2015

Trek World was a blast! Thanks to everyone who paid us a visit. We have some really cool features coming soon and were excited to share some of them with you. Missed us? No problem. We’ll be highlighting  upcoming functionality over the coming weeks right here on the blog....

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29 Jul'15
    

Let's Have Some Fun

Trek World is here and we’re really excited to showcase a few upcoming products including updated payment processing hardware (just in time for the liability shift happening this October) and some upgraded functionality coming with the Fall 2015 version of Ascend. Insert, Swipe, or Tap: As we mentioned in...

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22 Jul'15
    

Data is King

Customers, General, Marketing, Sales Eddy July 22, 2015

Whenever we talk about the integrity of your database information, we’re regularly referring to inventory data. But, your Ascend system is capable of maintaining tabs on much more than the number of skis you have in stock or how many shoes you may have sold. All you have to...

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16 Jul'15
    
6

The Times They Are A Changin’

Finance, General, Payment Processing Eddy July 16, 2015

It used to be credit cards only needed a magnetic strip to store and provide account information for customers, but the winds of change are blowing again. No need to worry though, we’re working hard to make the transition as effortless for you as possible. Many banks have already...

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8 Jul'15
    

Multi-Store Service Outage? FAQ!

General Eddy July 8, 2015

We’re making some changes to our infrastructure by updating our multi-store services. Unfortunately, it’s not as easy as flipping a switch. To help avoid any confusion, we’ve put together a short list of frequently asked questions. When will you be performing the upgrade? On Monday July 13th, 2015 starting...

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1 Jul'15
    

Bikes, Brats, and…Updates!

We’ve got an updated app, a holiday weekend approaching, special support hours, and an important update for all you multistore retailers. Let’s get started: Ride, Don’t Drive: As we celebrate the upcoming Fourth of July weekend, we hope you’ll join us and thousands of your customers on the National Bike...

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23 Jun'15
    

Cycle Therapy

Inventory Eddy June 23, 2015

Summer vacations are at full throttle and that usually means your store is dealing with some busier mechanics and buzzin’ sales floors. But don’t let that distract you from maintaining a healthy inventory! Cycle counts are an important part of your inventory maintenance and help make full store inventories...

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17 Jun'15
    

Help is Here

General, Version Updates Eddy June 17, 2015

The Summer 2015 version of Ascend was released to all retailers last week. It brought bug fixes, system enhancements, and a few new features including Case Quantities and Scheduled Backups. If you haven’t made the jump, download the update right from the Ascend Desktop and start taking advantage of all...

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Go beyond the point of sale

Ascend-Desktop-Monitor_052017_AdobeStock_133204970-Converted-1-999x772

Easily set, measure, and track goals and performance while continually forecasting for the future with Ascend. Click here to request your demo today.