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Customers

Have yourself a merry little rebate

December is roaring in with a TCRM rebate, an incoming update, and seasonal shenanigans. In between all that holiday planning, take some time to make sure you and your staff are on top of your online security by reviewing our Ascend and online best practices and tips. Get your rebate: The Trek Connect Retail Marketing Read More

Make a splash

If you’re like many retailers in much of North America, the traffic in your store is probably starting to drop off fairly significantly. If you’re in the northern portion of the continent, you might be able to switch over to your winter sports season – or if you’re in the southwest, you might just be Read More

Summer is here!

June 21 is officially the first day of summer in the northern hemisphere – but here in Ascend, we’re celebrating a few days early with the release of the June 2018 version on June 19! Normally, we try to keep our summer releases focused on fixing bugs and improving back-end performance (since we know it’s Read More

Bring the heat

In the US, Memorial Day is the unofficial start to summer. Now that your customers have had a taste of good weather, your season’s sure to jump into full swing – make sure you’re fully prepared. Service outage: Several Ascend online services will be down beginning at 11:00 pm Central time on Tuesday, May 29 Read More

Spring Fever

Here in Wisconsin, we’re being spoiled with some distinctly spring-like weather. Of course, we’re back to our normal temperatures in the 40s by the end of the week, but for now we’ll enjoy the sun and you can enjoy a preview of the the Spring 2017 version of Ascend! Early release retailers can expect to see Read More

Remember the Good Ol’ Features

By releasing four major updates a year, we’re often using these posts to help explain how to use new features (like multi-store updates and processing chip cards through Chase Paymentech™) to help power your business. But Ascend has a lot to offer and sometimes existing features might go unnoticed. So this week, we are focusing on a couple Read More

Check Your List

We’re all settled after Trek World and we had a great time meeting retailers and listening to your feedback. If you weren’t there (or just couldn’t make it to our seminars), this week we’ll cover best practices to get the most out of your Ascend system. Products Maintain a complete record for every product you Read More

UPDATED: Don’t Get Hung Up

UPDATE: 7/22/2016  2:13 PM CST We’ve receiving reports on the support line that some customers aren’t recognizing a new instance where payments are being declined. If ignored, transactions are not successfully completed and payment isn’t received. Read on to learn how to make the most out of the new security standards meant to protect your Read More

Get Down with the DM

We aren’t talkin’ Snapchat, but Ascend does give you the power to directly contact your customers on their mobile phones using SMS. Read on to learn how to make sure you’re taking full advantage of your system services. Plus, we’ve got some information on the 2016 Trek Summer Sale. Start with the Data: Before you Read More

One Step At A Time

There’ve been a lot of changes recently, so this week we’re hoping to show you how Summer 2016 helps you simplify. Learn about a couple of ways we’re doing that with receipt logos and how we’ve updated the easily-accessible Customer Multi-Store History Report. Plus, don’t forget about our hardware sales this month! One Stop Shop for Receipt Read More

Spring Showers Bring Summer Flowers

The Summer 2016 version of Ascend will be here before you know it. While the Spring release got off to a rocky start, we’ve ironed out the kinks and added some great additional features. The Ol’ Switcheroo: How many times have you chosen one of the five John Smiths in your system for a transaction, Read More

We want to see you!

Will you be at the Chicagoland Area Bicycle Dealers’ Association (CABDA) Expo? We will! Stop by our booth to learn how you can use Ascend to power your business. CABDA Expo: The time is near and part of the team has already started their journey to the Land of Lincoln. On February 3rd and 4th, we’ll have a booth Read More

Data Powers Your Business

This week is all about data: we’ve got a new Ascend University video module for you and a couple reminders regarding inventory scanners. Data is Good: Whether you’re dealing with inventory numbers, sales metrics, or customer information, I think we can all agree that having accurate data is always a good thing. But it shouldn’t Read More

Fall 2015 is Here

The leaves are changing colors and with the new season comes an updated version of your favorite retail management system. The Fall 2015 version of Ascend includes driver license scanning, a new coupon process, and reservations! Start taking advantage of all the new features beginning on September 16th by downloading it straight from the Ascend Desktop. Read More

Q-pons!

Summer is on it’s way out the door and Fall is tumbling in. So, in the next few weeks we’ll be bringing you some bite-size highlights from the Fall 2015 version of Ascend. This week we’re exploring our new coupon functionality. Read on to learn more. All in the Family: In the days of yesteryear it used Read More

Scan, Swipe, Save

Trek World was a blast! Thanks to everyone who paid us a visit. We have some really cool features coming soon and were excited to share some of them with you. Missed us? No problem. We’ll be highlighting  upcoming functionality over the coming weeks right here on the blog. And if you want to know Read More

Data is King

Whenever we talk about the integrity of your database information, we’re regularly referring to inventory data. But, your Ascend system is capable of maintaining tabs on much more than the number of skis you have in stock or how many shoes you may have sold. All you have to do is make sure you’re capturing Read More

Bikes, Brats, and…Updates!

We’ve got an updated app, a holiday weekend approaching, special support hours, and an important update for all you multistore retailers. Let’s get started: Ride, Don’t Drive: As we celebrate the upcoming Fourth of July weekend, we hope you’ll join us and thousands of your customers on the National Bike Challenge. If you don’t know what Read More

Summer 2015 Has Arrived

The Summer 2015 version of Ascend has just been released to all retailers and it includes updates to Work Orders, Backups, Case Quantities, and much more. Start taking advantage of all the new features right now by downloading it straight from the Ascend Desktop. Not really sure of the changes you can expect? Read on Read More

Don't Be a Fool

April 1st, 2015 introduced Fabian Cancellara’s new fragrance for champions and brought a confusing homepage to millions of visitors, but that doesn’t mean you have to leave your customers confused about where they’ve done their shopping. If you have an updated receipt printer, like the Epson TM-T88IV or V, then you already own the hardware necessary to give your receipts an Read More

We Didn't Forget Reporting…

Ascend version 2.12 has been out in the wild for about a week, but we haven’t finished telling you about all the new features quite yet. This update includes reporting improvements to help you track customer group sales, so if you want to learn how the get the most out of your data keep reading. Read More

Upgrade to Version 2.12 Today!

Version 2.12 is here and we’re ready to share all of its newest feature with retailers far and wide. If you haven’t updated your system, make sure to do so as soon as possible to start taking advantage of all of the improvements we’ve made. Not sure what’s included? Read on for a short list Read More

Introducing Ascend Customer Groups!

Version 2.12 is almost here.  It’s available now for our Early Release retailers and will be available to everyone on December 9th.  With this latest version we’re excited to introduce Customer Groups.  For a quick preview of this new feature, check out this video from Ascend’s Product Manager, Luke Natvig. The Power is in Your Read More

Customize Your SMS Defaults

Version 2.11 is now available! If you haven’t already, upgrade today and join the hundreds of dealers already taking advantage of Ascend’s new features. Customize Your SMS Defaults A few versions back, we added SMS integration to Ascend. (Do you remember which version? We’ll send a small care package to the first person who comments with the correct answer.) Since then, Read More

On Sale Keeps Getting Better

Version 2.11 is just days away! It will be available to all dealers on September 2nd. Click here to register for our release webinar at 10:00 AM CDT on Wednesday, September 3rd.  We’ll also continue to review new features in upcoming blog posts. Below we’ll cover some additional On Sale features that will be included in this Read More

On Sale Labels are here!

Version 2.11 is just around the corner! It went out to our Early Release dealers last week and will be released to all dealers on September 2nd. Over the next few weeks, we’ll preview some of the new features coming your way. Put a List of Items On Sale You’ll see a new “Product List Search” tab when placing items on Read More

You're Just Days Away From A Better Customer Record

When you upgrade to Version 2.10 next week, you’ll enjoy these updates we’ve made to the customer record. Send Messages On Demand We’ve added Email and SMS buttons to the customer record. They become active once an email address or mobile phone number is entered for the customer. Click these buttons to launch a blank draft so you can Read More

Are You Capturing More Customer Data?

In Version 2.9, we introduced the new Customer Data Capture report. It tells you, by employee, how well you’re doing at getting contact information from your customers. With version 2.10, we’ve made some improvements. If you’ve run the Customer Data Capture report in the last week, you’ve seen a new “Address” column to track the capture of a customer Read More

More Customer Data at your Fingertips

With Ascend Version 2.9 we introduced our new Customer Panel. The new panel puts a wealth of information about your customers right at your fingertips in the sales screen. In Ascend Version 2.10, due out on June 10th, you can look forward to even more. Totals for All Locations: Many of you have more than one Read More

The Gift That Keeps On Giving

Last week, we released version 2.9. Less than a week later, it became the most installed version of Ascend in the world. And the best part is, we weren’t even done yet… What Gets Measured Gets Done Those of you that have updated are already using the new Customer Panel to do a better job Read More

Spring has Sprung!

Spring has sprung and so has Ascend Version 2.9!  We released the latest version this past Tuesday night (3/18).  Over 400 locations have updated.  If you haven’t yet, there are plenty of reasons to do it now. Read All About It:  We’ve been blogging about the reasons to update since the end of January.  Here’s Read More

Fuel Your Marketing Program

Customer data is the lifeblood of your marketing program.  To drive customers back into your stores,  you need to be able to contact them.  To target them with specific messages, you need to know what they purchased.  In Version 2.9, we’re introducing a new Customer Panel to help collect more data and fuel your marketing program. Easy to Add Customers: We Read More

The Fine Print You'll Actually Want to Read

With every new release we, like most software companies, tout the big new features.  But buried down in the fine print of the release notes are many small changes worthy of your attention.  We understand if we only focus on big projects, small but necessary improvements get neglected.  So with every release we’re devoting a portion of our time to small Read More