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General

Welcome to the Ascend Software Blog!

Welcome to this first edition of the Ascend Software Blog.  In future posts we will keep you up to date on our development progress and cover other topics of interest. 2011 has been a very busy year for us.  In March we released Ascend Version 2.0.  Since then over 550 locations have upgraded.  In September, we introduced Read More

Power your business with Ascend and Analytics

Before we talk about Analytics, here’s another plug for Version 2.2.  Since we released it last Monday, over 250 locations have updated.  If you didn’t attend one of our webinars, click here to view a recording.   Please note that 2.2 has an upgraded PIN pad interface.  It does not support serial port connections.  Only USB PIN Read More

Looking back at 2011 and ahead to the future

We end the year with a look back at 2011 and a look ahead to the future. Version 2 released – base camp reached On March 22nd, we released Ascend Version 2. On the surface it operated much the same as the Version 1. But underneath the hood was a new engine.  The release was the culmination Read More

Ascend's Day of Autonomy #1

Last April Steve Novoselac, our Development Team Manager, introduced us to the “Day of Autonomy”. It was a takeaway from an RSA Animate short he watched entitled “Drive:  The surprising truth about what motivates us”. Click here to read his blog post and watch the video. The idea is simple:  Give our development team one day to program anything Read More

Introducing Ascend Online Reports (again)

Back in September we introduced Ascend Online Reports; a realtime reporting system you can access from anywhere with a web browser. Based on the number of dealers we’ve talked to recently that didn’t know about them, we figured it would be a good time to tell you about them again. Get connected: It’s easy to Read More

Ascend Version 2.3 Preview – Part 2

Ascend Version 2.2 Critical Update: An Ascend service release is available now to update our integrated email service.  If you’re on Version 2 you must upgrade by Monday, January 30th. If you don’t, you will not be able to send email messages from Ascend starting Tuesday, January 31st. About a month ago, we had an extended Read More

Our 20 Mile March

In his most recent book, Great By Choice, Jim Collins introduced the concept of the 20 Mile March. It’s based on the story of Amundsen and Scott; two expedition leaders racing to the South Pole.  Amundsen’s team finished easily. Scott’s party died in the brutal arctic cold. Both started with the same goal.  But Amundsen Read More

Ascend's eCommerce Integration

Before we get into today’s topic, here’s a quick Version 2.3 update.  To date, nearly 60 locations have upgraded as part of our Early Release group.  All is going well and we plan to make it available to everyone the week of March 19th.  In case you missed our preview, click these links to view Part Read More

Venturing into the unknown

This past Sunday I flew into Frankfurt, Germany. I’m spending the week in Germany and Switzerland visiting Ascend dealers and our local support team. When I’m traveling and have extra time, I like to venture into the unknown. I hop on the train from the airport into the city center, store my luggage and start Read More

Happy Birthday Version 2

One year ago this week we introduced Ascend Version 2. On the surface, it wasn’t a big change.  At the last Trek World  I joked that the main comments we heard were “It’s pretty much the same as Version 1” and “It’s slower”.  While it wasn’t readily apparent, much had changed. We had completely migrated Read More

Spring Ahead to 2.3!

I know you’re all busy so I’m going to keep this short today.  Times are busy here as well! By now you’ve all moved your clocks ahead an hour.  Now is also the time to move your shop ahead to Ascend Version 2.3.  Over 365 locations already have. If you’re one of those locations that Read More

"Where are my Analytics?" and "Where did these work orders come from?"

“Where are my Analytics?” and “Where did these work orders come from?” We’ve been hearing these questions often. Here are the answers. Waiting for Ascend Analytics: Over the last several weeks it’s been taking longer and longer for the previous day’s numbers to appear on Analytics. Most recently it was taking until well into the afternoon. Read More

Version 2.3 Issues and Analytics Update

We’ve recently discovered two issues with Version 2.3 that you should be aware of. Trekfest on sale not importing: Dealers running Version 2.3 cannot import the Trekfest on sale using the Trek Sale Wizard (Desktop > Integration > Trek > Sale Wizard).  The problem is related to the attribute we added to the On Sale Read More

Why are you working on that?

We at Ascend are lucky. We work for a great company (Trek). We support a great product that helps hundreds of cycling retailers around the world. And we have passionate and involved customers that want to help make Ascend the best system it can be. I’m often asked: “Why are you working on <fill in Read More

The Ascend "Best Support" Program

If you’ve been with Ascend for a while, you’ve heard me say “Best System. Best Support” many times. We provide the best support to help you fully utilize Ascend and implement it into your business. The investment we make to provide this level of support is significant.  We encourage you to make the most of your investment Read More

Version 2.4 – Early Release Update

Today we previewed and released Ascend Version 2.4 to our Early Release Team of dealers.  We will make it available to all dealers next month on June 11th. Here are some highlights of what we previewed for them today: When you choose to unreconcile a category, Ascend now asks if you want to unreconcile its child categories. On Read More

Ascend Version 3 – To the Cloud!

We’re excited to announce that work on Ascend Version 3, our next major platform, is underway with an expected release date of Q2 2013.  Before then you will see two more major upgrades to Version 2.  Version 2.4 will be released next month on June 11th.  Click here for a preview of the changes that Read More

Join us for our Ascend Version 2.4 Webinars

On Monday night, June 11th, Ascend Version 2.4 will be available for you to download in your stores. Please join us on Tuesday, June 12th, at 9am CST or Wednesday, June 13th, at 11am CST for an overview of the new features. To register for the Tuesday session go to https://www1.gotomeeting.com/register/893359656. To register for the Read More

Ascend Version 2.4 Update

Ascend Version 2.4 was released last night.  We have temporarily halted the upgrade because of the discovery of a critical bug.     When old work orders are being deleted, Ascend is not properly putting the items back into in inventory. We will have a fixed version out shortly and will resume upgrades after that.  If you updated Read More

The Re-Imagination of Nearly Everything

In the winter of 2004 I, along with other managers at Trek, read Re-imagine! by Tom Peters.  The premise of the book was that businesses need to constantly evaluate and re-invent themselves.  Peters emphasized how the web would dramatically change all businesses.  Not long after reading the book, Trek decided to get into the software business and Read More

Ascend Mid-Year Update

As we enter the second half of 2012, here’s an update on the major initiatives we’re working on at Ascend. 1.  We’re winding down work on Ascend Version 2 We’re putting the finishing touches on Version 2.5.  It’s the last planned update for Version 2.  It will go to early release  on August 20th and Read More

Red Shield Integration in Version 2.5

With Version 2.5 we’ve made it easier to sell and register Red Shield extended warranty contracts. Previously, to register the contracts you had to get out of Ascend and go into Dexter.  That either slowed down the sales process or meant that the contracts had to be entered later on.  Because of that some contracts Read More

Chrome Is It!

With a nod to the old Coca-Cola campaign, I’m officially announcing that “Chrome Is It!”.  Google Chrome is the official web browser of Ascend Version 3. Why only one browser? My decisions regarding the development of Ascend are guided by the following principles: We will maximize the time we spend programming new features and improvements. Read More

Spread the Word!

We need your help spreading the word about our weekly blog.  With Ascend Version 3 on the way, it’s important that you and your fellow employees stay informed. Once we release Version 3, it’s our goal to get everyone on it as soon as possible.  We want it to be an easy transition for you. Read More

Ascend and Windows 8

Windows 8 is coming on October 26th.  Here’s what you need to know about Ascend and Windows 8. Ascend and all of our certified peripherals work fine on Windows 8.  Our Ascend installer, however, does not run on it.  We had to install Ascend on a Windows 7 PC first and then upgrade to Windows Read More

Your End of Year To-Do List

As we approach November, it’s time to dust off your end of year to-do lists. Here are 4 things to add. Prepare for your holiday sale:  Make sure to use the On Sale function in Ascend to set your sale prices. Also check to see that you have enough gift cards on hand and that Read More

What is your Ascend back-up plan?

To our customers living in the wake of Hurricane Sandy:  We hope you’re safe and sound and your lives are returning to normal.  If there’s any way we can help, please let us know. Earlier this year my neighbor’s house was gutted by fire.  Fortunately they were well insured and most everything has been replaced. Read More

4 Ways to Collect More Customer Email Addresses

By our estimates bike retailers have email addresses, on average,  for about 20% of their customers.  Many have more than that.  Some retailers have over 90%.  Here are 4 simple things they do to collect more addresses. Ask:  As my mom always told me, you don’t get something unless you ask for it.  Ask your Read More

2 Steps to Start Getting Ready for V3

Our progress continues on Ascend Version 3.  As with most major projects we’ve had some surprises and things are taking longer than expected.  We’re focussing all of our energy on providing a fast and reliable system to carry us all into the future.  We’re targeting the 2nd half of 2013 for release.  Sometime after the 1st of Read More

Happy Holidays from Ascend!

On behalf of the entire Ascend Team I’d like to wish you all a Merry Christmas and a Happy New Year!  Thank you for a wonderful 2012.  Together we’ve accomplished some great things.  We’re looking forward to an exciting 2013. I’ll Have A Blue Christmas Because of You Back in September we released Version 2.5.  Read More

A Belated Happy "Blue" Year and 2013 Budgets

Greetings and a much belated Happy New Year to all of you.  As I reported in my last blog post, the Ascend Team met a challenge I issued to them last year.  With your cooperation they got over 90% of our locations to upgrade to version 2.5.  It was no small feat.  To date over 875 Read More

On Sale Improvements & Release Update

Last week we announced we’re back to providing you improvements in Version 2.  See below for more details about what’s coming your way. On Sale Improvements: The On Sale function in Ascend has always been a great tool for you to automatically discount specific products at point of sale for a set date range.  We’re Read More

The End of Cash Drawer Carpal Tunnel

For years employees have been closing the Ascend cash drawer at the end of every transaction, whether they actually needed to put something in the drawer or not.  With Version 2.6, those days of “Cash Drawer Carpal Tunnel” are over.  You can now define which payment types will open the cash drawer.  To set this Read More

Success Stories

We’re Collecting Success Stories:  There are many great stories out there about dealers that, with the help of Ascend, have produced great business results.  We want to hear from you.  Your stories are learning tools and inspiration for your fellow dealers.  We’d like to tell them here on this blog. Recently Mike Wood of Team Read More

The End of the Road for Windows XP

On April 8th, 2014 Microsoft will stop supporting Windows XP. Why?  Microsoft supports their operating systems for 10 years.  XP’s 10 years are up. What does end of support mean?  Microsoft won’t spend any more time on XP.  They won’t have any new security updates, non-security hotfixes, free or paid assisted support options or online technical content updates. Read More

Top 5 #TrekWorld Topics

We had a fantastic time at #TrekWorld visiting with our great customers.  Here were the Top 5 conversation topics: Financial Discipline:  The seminar of the week was John Burke’s “7 Keystone Habits for Successful Dealers”.  Keystone habit #1 was “Financial Discipline”:  You should have a 2014 budget by the end of this year.  You should be Read More

4 Simple Steps to Start Selling Trek Care Plus in Ascend

Trek Care Plus, the new product protection program, will be available in the U.S. to sell to consumers on September 3rd. Follow these four simple steps to make sure you’re ready to hit the ground running: Sign up: Contact your inside rep to get set up as an official Trek Care Plus Retailer. Add the SKU’s:  From the Read More

Trek Care Integration is Here!

The new Trek Care Program was introduced this past August.  Integration with this new program is available now in Ascend 2.8.  It is available now for early release.  Otherwise, it will be available to everyone on December 10th. No Duplicate Data Entry: When you add a Trek bike to a sale, Ascend automatically presents the new Trek Read More

Are You Ready for the New Year?

End of Year Checklist Take a few moments this week to knock some important items off your To Do list. Here are some Ascend-specific tasks to help ensure you start off 2014 the right way. Take a year-end backup. Of course, you’re already doing this at the close of business every day so this goes without Read More

Ordering and Registering Electra Products in Ascend

In case you haven’t heard, Trek acquired Electra.  Here’s what you need to know about ordering and registering Electra products in Ascend. Update Your Product Records Electra bikes are included in our Trek product update that was posted this morning.  If you already sell Electra and have their products and UPCs in Ascend, Trek will be added Read More

The XPocalpyse is near. Are you ready?

It’s time to replace any of the remaining Windows XP PCs you have in your stores.  Here’s why: You can get a great deal on new PCs right now.  Contact our Ascend Sales Rep, Pat Gronemus, at sales@ascendrms.com for a quote. Support Ends on April 8th.  Microsoft won’t support XP after this date.  They won’t be issuing updates of any Read More

Your Trek World To-Do List

We’re looking forward to seeing many of you next week at Trek World (8/4 – 8/6).  If you’re attending, here’s your Ascend to-do list: Bring your questions to our lab:  Our Support Team will be available in full force in the Ascend Lab.  Please stop by during our scheduled hours with any questions you have Read More

Reduce Scanning Time

Payment Processing Update As you may be aware, we’re one year away from a major milestone in payment processing. Simply put, by October 2015 retailers need to be able to process EMV (Chip & PIN) cards or they risk shouldering the liability for fraudulent transactions. We are actively working to support this and will be offering Read More

Comments Welcome

Ascend version 2.12 is less than a week away. When you upgrade, you’ll be able to add comments to sales items. Additionally, any comments added to a special order item will be shared between the sales and order screens. Have a customer that is taking a portion of their purchase home with them now and coming back for rest? Read More

Upgrade to Version 2.12 Today!

Version 2.12 is here and we’re ready to share all of its newest feature with retailers far and wide. If you haven’t updated your system, make sure to do so as soon as possible to start taking advantage of all of the improvements we’ve made. Not sure what’s included? Read on for a short list Read More

We Didn't Forget Reporting…

Ascend version 2.12 has been out in the wild for about a week, but we haven’t finished telling you about all the new features quite yet. This update includes reporting improvements to help you track customer group sales, so if you want to learn how the get the most out of your data keep reading. Read More

Some Holiday Gifts For You!

Merry Christmas from all of us at Ascend! We hope you’re having a wonderful (and profitable) holiday season. Read on to learn about a few “stocking stuffers” you might have missed in Ascend. Help Without the Fuss: We’ve updated our Help buttons to provide you with direct access to relevant help topics and videos based on Read More

Don't Get Caught by Surprise

New Years Eve will be here sooner than you think! Start the new year off right by preparing today. Backup: Nightly Ascend Backups are always recommended, but you should also make sure to save your year-end backup in a safe place. Backup your database to an external drive, then store it separate from the server or Read More

Join Us for Camp

Are you getting ready for your first full-store inventory, have new employees that could use some training, or just want a refresher course to start the new year off right? Then join Ascend Inventory Specialist Kristina Florin as she hosts 2015’s first interactive Inventory Boot Camp sessions! Hands-on Training with an Inventory Pro: Each camp Read More

The More You Know

Ascend version 2.12 included many big improvements when it was released a month ago, but a few small features may have gone unnoticed. To make sure that you’re getting the most out of Ascend, we’re highlighting a few more smaller additions in this weeks post. Individuality, Rewarded: User-specific grid views are now available within the Category Mapper and Read More

Accuracy Matters

An accurate inventory is at the core of any successful retailer. Not only does it help minimize your costs by allowing you to make smart purchasing decisions, but it provides useful data that enables you to shape, refine, and grow your business. With the right equipment, proper procedures, and regular attention you can make sure Read More

Think Spring

We’re about two weeks from releasing the Spring 2015 version of Ascend RMS to early release retailers and the entire team is excited to share all of the improvements we’ve baked into this year’s first update. But we know that not everyone gets excited for change, so we’ll be previewing some of the tweaks right Read More

Almost There

We’re just days away from releasing the Spring 2015 version of Ascend. This week we’re highlighting a few more changes you’ll soon be able to take advantage of at a workstation near you. Checkout Champ: It’s not just the icons that have been updated on the Sales screen. An improved layout and new functions will enhance Read More

Look Who's Here!

The Spring 2015 version of Ascend RMS is ready for the new season. Start taking advantage of all the new features we’ve been working on by downloading it now. From icons to Warranty Items to Receiving and more, our team has been working hard to bring you the first release of the year! The facelift might Read More

It's Spring Somewhere

Our sidewalks are freshly powdered with snow in Waterloo, but that shouldn’t keep you from enjoying the bright, blossoming updates we’ve packed into the Spring 2015 version of Ascend. And what else could go better with your new software than some updated hardware? We can provide your business with everything it needs to get off Read More

Don't Be a Fool

April 1st, 2015 introduced Fabian Cancellara’s new fragrance for champions and brought a confusing homepage to millions of visitors, but that doesn’t mean you have to leave your customers confused about where they’ve done their shopping. If you have an updated receipt printer, like the Epson TM-T88IV or V, then you already own the hardware necessary to give your receipts an Read More

Connect

We value your feedback. That’s why we use several channels to engage our customers and provide a platform to raise concerns, ask questions, and get the answers you need to run a more efficient business. Read on to learn some of the ways you can minimize noise and maximize your attention on the things you care about. Cast Your Read More

It's Kinda Like Facebook

Last week’s post gave a general overview of all the ways you can connect with our team and other Ascend users. This week we’re taking a closer look at Yammer, which hosts the Ascend Customer Network (ACN). If you’ve visited our invite-only social networking site, you’ve probably noticed that it functions much like THE social network: Read More

Back That Serve' Up

Spring is officially in full swing, but we’re looking towards the Summertime. This week we’re taking a look at Scheduled Backups, one of the features you can look forward to with the Summer 2015 version of Ascend RMS. Read on to learn how to keep yourself stress-free during a server failure. No-Hassle Backups: With Scheduled Read More

Ascend 2015 Support Program Update

This week you’ll be charged for your Ascend annual support fees. Every year we evaluate the competitive value of the services we provide and price them accordingly. For your 1st location, the fee is $175/month. For additional retail locations, the fee is $125/month. Warehouse and online locations are $70/month. For your convenience we charge these Read More

Cash or Credit?

Summer 2015 is creeping closer and your swimsuits aren’t the only things that’ll need updating come June. You can look forward to a wide range of updates and improvements with the next version of Ascend set to drop on June 9th and if you’re already on the latest version (Spring 2015), updating your workstations should Read More

Summer 2015 Has Arrived

The Summer 2015 version of Ascend has just been released to all retailers and it includes updates to Work Orders, Backups, Case Quantities, and much more. Start taking advantage of all the new features right now by downloading it straight from the Ascend Desktop. Not really sure of the changes you can expect? Read on Read More

Help is Here

The Summer 2015 version of Ascend was released to all retailers last week. It brought bug fixes, system enhancements, and a few new features including Case Quantities and Scheduled Backups. If you haven’t made the jump, download the update right from the Ascend Desktop and start taking advantage of all the updates today. But we know Read More

Bikes, Brats, and…Updates!

We’ve got an updated app, a holiday weekend approaching, special support hours, and an important update for all you multistore retailers. Let’s get started: Ride, Don’t Drive: As we celebrate the upcoming Fourth of July weekend, we hope you’ll join us and thousands of your customers on the National Bike Challenge. If you don’t know what Read More

Multi-Store Service Outage? FAQ!

We’re making some changes to our infrastructure by updating our multi-store services. Unfortunately, it’s not as easy as flipping a switch. To help avoid any confusion, we’ve put together a short list of frequently asked questions. When will you be performing the upgrade? On Monday July 13th, 2015 starting at 6 AM Central. Who is Read More

The Times They Are A Changin’

It used to be credit cards only needed a magnetic strip to store and provide account information for customers, but the winds of change are blowing again. No need to worry though, we’re working hard to make the transition as effortless for you as possible. Many banks have already started shipping chip-capable cards within the Read More

Data is King

Whenever we talk about the integrity of your database information, we’re regularly referring to inventory data. But, your Ascend system is capable of maintaining tabs on much more than the number of skis you have in stock or how many shoes you may have sold. All you have to do is make sure you’re capturing Read More

Let's Have Some Fun

Trek World is here and we’re really excited to showcase a few upcoming products including updated payment processing hardware (just in time for the liability shift happening this October) and some upgraded functionality coming with the Fall 2015 version of Ascend. Insert, Swipe, or Tap: As we mentioned in our update a few weeks ago, Read More

We're Going to Interbike 2015!

Ascend, the leading retail management system of independent bicycle dealers, is pleased to announce that we’ll have a team attending Interbike 2015! All attendees are invited to visit us at booth #10018 to learn more about Ascend and to get their free Analytics 2015 Benchmark Report. The report shows data for nearly 50 key performance metrics compiled from Read More

Fall 2015 is Here

The leaves are changing colors and with the new season comes an updated version of your favorite retail management system. The Fall 2015 version of Ascend includes driver license scanning, a new coupon process, and reservations! Start taking advantage of all the new features beginning on September 16th by downloading it straight from the Ascend Desktop. Read More

Let Us Have It

Feedback is very important to us. It’s the only way we can continue to improve the application, resources, and services we provide. And we take it seriously! So, we ask that you take a minute after your support call to let us know how we did. Don’t have time to fill out  our survey right Read More

Update to Winter 2015

We’ve been well above 40 degree weather for most of December, but don’t be fooled: Winter 2015 is here. Update today to take advantage of updates to Work Orders, Reservations, promotional sales abilities and payment processing. Update Now: The Winter 2015 version of Ascend allows you to easily: Add multiple Rental Units to a Reservation Read More

Happy Holidays!

The holidays are here and we know you’re excited to get started, but we have a couple reminders before you head towards your seat near the fire. Read on to learn about our holiday hours, the Winter 2015 update, and another chance to win a set of Bontrager Transmitr lights or a Balista helmet. First things Read More

Start the New Year Right

New Year’s Eve is sneaking up fast! We can help you keep your 2016 retail resolutions with a few simple steps in the final days of 2015. Backup: Since our Summer 2015 update, your nightly backups can be set to happen automatically. However, your end-of-the-year backup is one you may want to save for the long term. Make sure Read More

New Year, New Browser, New Winners

2016 is here. Seems like just yesterday that we added Customer Groups, an updated interface, and Reservations, but we’ve got much more in store for you this year. And to make it all happen, we need your help. Feedback Welcome: In order to continue to provide you with meaningful updates and helpful support, we need to Read More

We’re Getting Closer…

The new year brings a new way to prepare for EMV (chip & PIN) processing, an opportunity for us to improve, hardware specials, and a few reminders. Read on to learn more. Payment Processing Update: We’re aware that some retailers have been running into issues getting end-to-end encryption enabled on their Chase Paymentech™ account in preparation for the Read More

Trek Card Goes Mobile

The Trek Card mobile app is here! Next time you’re ringing up a sale, be prepared for customers to pull out their phones instead of their wallets. We’ve also recently sent you an email invite to take a quick survey, so don’t forget to check your inbox. There’s an app for that: Trek has recently Read More

Meet Linda, Ascend Business Analyst

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Linda Rand, Ascend Business Analyst. What does that mean? Let’s have her explain… What is your role at Ascend?  I’m Read More

Meet Erin, Ascend Bookkeeping Manager

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Erin Tome, Ascend Bookkeeping Manager. So, let’s get started… What is your role at Ascend?  I am the North American Read More

Become a Checkout Pro

This week we’re focusing on Ingenico devices: how you can prepare for EMV processing, what you can do to spruce up your checkout lanes, and how we can help take your look from retail rookie to sales pro. Payment Processing Prep: We’re in the final stretch! This week, we’re on track to complete the certification process with Read More

Meet Max, Ascend Support Technician

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Max Lamberg, Ascend Support Technician. So, let’s get started… What is your role at Ascend? I’m a Support Read More

Meet Luke, Ascend Global Product Manager

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Luke Natvig, our Global Product Manager. So, let’s get started… What is your title at Ascend? What does Read More

Meet Ryan, Ascend Inventory Specialist

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Ryan Dreger, our Inventory Specialist. So, let’s get started… What is your title at Ascend? What does that Read More

“Somebody, help!”

Best System. Best Support. It’s the motto we live by, and we take it very seriously. But what does “Best Support” really mean? We’re billing our first installment of yearly support fees this week, so it’s a great time to brush up on all the resources you have at your fingertips. Personal Technical Support. No Read More

Microsoft, Malware, and Me

Technology allows us to make many parts of your business faster, more powerful, and increasingly efficient. But sometimes, technology can get in the way. This week, we’re focusing on what you can do to recover from a Windows 10 Update and we’ll touch on how to keep safe from a few malicious programs that have Read More

Meet Mike B., Ascend Software Development Manager

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Mike Bauknecht, our Software Development Manager. So, let’s get started… What is your title at Ascend? What does Read More

Meet Maggie, Ascend Bookkeeper

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Maggie Ellison, Bookkeeper. So, let’s get started… What is your title at Ascend? What does that mean? I’m Read More

We’ll Meet You There

Trek World starts next Monday and we’re getting seriously excited! Here’s a couple things to keep in mind if you’re attending – and a couple other things to keep in mind even if you’re not! We know you’re excited to see all the new products this year, but don’t forget about us while you’re visit Read More

Meet Geof, Inventory Services Manager

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Geoffrey Brown, Inventory Services Manager. So, let’s get started… What is your title at Ascend and what do you do?  Read More

Meet Gayatri, Quality Assurance Tester

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Gayatri Penubady, Quality Assurance (QA) Tester. So, let’s get started… What is your title at Ascend? What does that Read More

Meet Gavin, Ascend Business Consultant

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Gavin O’Neill, Ascend Business Consultant. So, let’s get started… What is your title at Ascend? What does that Read More

The Feasts Begin!

We’re halfway through November already – can you believe it? This week we’re asking you to send us your questions about the Winter 2016 version of Ascend, giving you a quick tip to help with the holiday season, and want to remind you about our limited support available next week. Read on to learn more! Read More

Meet Mike B., Ascend Installer

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Mike Bentheimer, Ascend Installer. So, let’s get started… What is your title at Ascend? What does that mean? Read More

UPDATED: Keep Clipping Coupons

UPDATE: 11/23/16 11:00AM CST  We’re happy to report that we’ve received an “all-clear” notice from Chase Paymentech™. Wells Fargo cards should now be processing normally on your Ascend system. The issue was traced back to an update that Wells Fargo made last Thursday to their payment systems. Unfortunately, the change ended up negatively impacting all Read More

Winter, but Better

The weather outside might be frightful, but the newest version of Ascend is delightful! If you haven’t heard, the Winter 2016 version is available today. Update to take advantage of upgrades to Vendor Orders, eCommerce, reports, and more. Update Now: The Winter 2016 version of Ascend lets you: Lock your desktop tiles Include even more information (like Gender, Season, and Year) in your Product Read More

Meet Sarah, Ascend Technical Writer

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Sarah O’Dell, Ascend Technical Writer. So, let’s get started… What is your title at Ascend? What does that Read More

Happy Holidays

The holidays are here! We know you’re excited, but before you start opening your gifts, check out these goodies from Ascend. Take some time to write down our holiday support hours, watch the Winter Webinar (and then update to Winter 2016), and learn about the Bontrager light recall. Holiday Support Hours: There are a lot of holiday hours coming Read More

Goodbye, 2016!

This year brought a lot with it – including some nifty updates to your retail management system. Read on to learn about how to best wrap up 2016 and make sure to review our holiday hours. Backup: All versions of Ascend since Summer 2015 allow you to schedule your nightly backups. However, your end-of-the-year backup is one you may want Read More

UPDATED: Make Your Resolutions

UPDATE: 1/19/17 10:00AM CST  Trek has issued a voluntary recall of select Bontrager Approved TLR Disc 700C 24H wheels, including some which were included with Trek 720 Disc bike models. We’ve prepared queries to help you quickly locate bikes and wheels which may be affected (both in your inventory and sold to customers) and steps to best Read More

Website Access FAQs

We recently announced some changes coming to the login process for AscendRMS.com after February 20, 2016. This week, we’ll tackle some of the most common questions we’re receiving. After February 20th, visitors without a shop-specific account will be unable to log in to the website – which means you’ll lose access to new and updated Read More

Go beyond the point of sale

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Easily set, measure, and track goals and performance while continually forecasting for the future with Ascend. Click here to request your demo today.