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Hardware

Stay ahead

If you’re snowed in like all of us in Wisconsin this week, you might find yourself with a little extra downtime. Which sounds like the perfect time to make sure your computers are at the top of their game! This means you’re running the December 2018 version of Ascend, working on Windows 10 machines, and Read More

Get a fresh start

2019 is now in full swing, and it’s a great time to make your resolutions to build a better business this year. This week, we’re bringing you some easy tips to help you make your list. 2019 release schedule: We release a new version of Ascend every quarter to ensure that you continually receive the Read More

Base camp roundtable

This week, our entire team is gathered in Waterloo, Wisconsin at the Ascend headquarters for our annual Ascend Global Summit. During this time, we fly in members from our international offices (UK/Ireland, Germany/Switzerland, and – new this year! – Australia/New Zealand, Spain, and Japan), as well as remote members from our development team across the Read More

Towards the summit

We’ve got some important updates for you this week! Read on to learn more about some upcoming limited support, the importance of keeping your PCs upgraded, and the General Data Protection Regulation taking effect later this month.  Heading towards the summit: Every year, our global headquarters in Waterloo, WI hosts a week-long summit bringing together Ascend team Read More

Buy buy buy

It might sound crazy, but it ain’t no lie – we’ve still got expo hardware available for discounted prices! Also this week, the support line will be closed for an hour this Thursday and multi-store retailers will start seeing the updated Transfers screen in Ascend. Limited support: The Ascend support line will be closed from 11:45AM – Read More

UPDATED: Here comes the sun

UPDATE: 4/20/18 4:30 PM CST Four products were inadvertently missed in the Trek Update files. We have now added these products to both the vendor files and the Labels to print query. UPC Part Number Description MSRP ADVMSRP 601479678532 550999 X-Caliber 7 WSD 13.5 650b Matte Solid Charcoal $879.99 $939.99 601479678549 551000 X-Caliber 7 WSD Read More

Get your money’s worth

Winter may not want to let go just yet, but the signs of spring are marching forward! Spring fling: The Spring 2018 version of Ascend was released on March 20. And after just three weeks, over 76% of our global users have already updated! If you haven’t joined them yet, mark your calendar and set Read More

Spring cleaning

The groundhog may have seen his shadow, but we’re still getting ready for spring. This week, take some time to do a little housekeeping to ensure you’re prepared for whatever the season brings. KHS part number updates: KHS has changed a large number of part numbers in their system in order to allow for product Read More

Things are heating up

It may be chilly outside, but that’s no reason to put off your full-store inventory! Make sure you and your inventory scanner are warmed up and ready to go on the big day. You should also write down some upcoming limited support hours. And if you’re not on the Winter 2017 version of Ascend yet, Read More

Ring in the new year

Happy 2018! Have you made your New Year’s resolutions yet? Right now, you’re probably focused on getting your inventory done – but set aside some time this week to make a plan to get the most out of your system this year. Check your backups: We say it a lot, but it bears repeating – Read More

Seasons are a-changin’

Fall is fast approaching, and here in Wisconsin, the weather’s starting to show it. Labor Day, back-to-school, new product models, and the Fall 2017 version of Ascend are all right around the corner! Read on to make sure you’re prepared for the new season. Labor Day support: The Ascend support line will be closed Monday Read More

Fall into Work Orders

Believe it or not, fall is just around the corner – and the Fall 2017 version of Ascend is coming with it! Coming next month, Fall 2017 brings a whole lot of improvements to Work Orders. Plus, we’ve got a final reminder to turn in your Summer Sales information for a rebate from Trek. Set Read More

Updates away!

Having trouble getting Ascend to recognize your inventory scanner? Printers shared over the network having fits? Are you running Windows® 10? Reset settings from the latest round of Windows® updates may be to blame. Read on to find out how to fix these issues. Unrecognized inventory scanner: Not seeing the familiar green Windows Mobile Device Read More

Keep your cool

We know it’s not the time of year you want to be thinking about your computer security – but it’s exactly the time you should keep it in mind! Scammers, spammers, and hackers don’t take vacations – and many know that summer is the busiest time of most retailers’ year – so the warmer weather Read More

Time to Tidy Up

It’s time to dust off the cobwebs – spring is definitely here! Let’s start the cleaning by wrapping up TrekFest, updating some Options, bringing in new hardware, and more with this weeks post. Wrap up Trek Fest: Trek Fest has come to an end for your customers, but there’s still a little more before you’re Read More

Nothin’ but Blue Skies

The Spring 2017 version of Ascend was released last week, and nearly 65% of our locations world-wide have already updated! Have you joined them yet? Update to Spring 2017: If you haven’t updated yet, schedule some time outside of your normal business hours to join the expedition! Check out all the new features – including Read More

Spring Fever

Here in Wisconsin, we’re being spoiled with some distinctly spring-like weather. Of course, we’re back to our normal temperatures in the 40s by the end of the week, but for now we’ll enjoy the sun and you can enjoy a preview of the the Spring 2017 version of Ascend! Early release retailers can expect to see Read More

UPDATED: Make Your Resolutions

UPDATE: 1/19/17 10:00AM CST  Trek has issued a voluntary recall of select Bontrager Approved TLR Disc 700C 24H wheels, including some which were included with Trek 720 Disc bike models. We’ve prepared queries to help you quickly locate bikes and wheels which may be affected (both in your inventory and sold to customers) and steps to best Read More

Happy Holidays

The holidays are here! We know you’re excited, but before you start opening your gifts, check out these goodies from Ascend. Take some time to write down our holiday support hours, watch the Winter Webinar (and then update to Winter 2016), and learn about the Bontrager light recall. Holiday Support Hours: There are a lot of holiday hours coming Read More

UPDATED: Keep Clipping Coupons

UPDATE: 11/23/16 11:00AM CST  We’re happy to report that we’ve received an “all-clear” notice from Chase Paymentech™. Wells Fargo cards should now be processing normally on your Ascend system. The issue was traced back to an update that Wells Fargo made last Thursday to their payment systems. Unfortunately, the change ended up negatively impacting all Read More

Winter is Coming

The Winter 2016 version of Ascend, that is – no need to find yourself a direwolf! Early release retailers can expect to see the new version early next week, and the rest of you only need to wait another month. Stay tuned here for the next few weeks to get a sneak peek at all Read More

(Cheap) Help is Here

Halloween is coming up fast and that signals the end of October. This week, we’re focusing on the upcoming changes to Trek Card processing, highlighting our sale, and checking out a useful report for our mechanic and tech center users. Last Call: The processing system for Trek Credit Cards needed an update, so we’ve bundled it with Read More

Did someone say “update”?

This week we’ve got some news on our latest update, a new group on the ACN to help with vendor update notifications, and information on outdated hardware. Plus, our October Hardware Sales specials. Read on to learn more. New season, new version: The Fall 2016 version of Ascend is quickly becoming the most installed version in Read More

Update and Ride

The weather is changing here in Wisconsin and we’re busier than the squirrels – working hard to get Fall 2016 to all of our retailers, along with sharing information on Trek Cards, printer troubleshooting, and more. Not to mention squeezing in a few more bike rides (before we start riding in the snow!). Fall is in Read More

Out with the Old

We’ve been doing some fall cleaning to clear out the cobwebs (so we can put up our Halloween decorations, of course!), and this week we’re focusing on a few things you can do to keep your shop running smoothly. Update Ascend: The Fall 2016 version of Ascend was released last week, and nearly half of Read More

Updates All Around

It’s time to update! The Fall 2016 version of Ascend is officially available (as of Tuesday, September 13). Set aside time before you open or after closing to get your shop up-to-date today. And while your Ascend software updates, you can get new information on an upcoming Ascend Webinar, new Ascend University videos, changes to Trek Credit Cards, Read More

Fall into the Season

The official first day of fall is still a few weeks away, but at Ascend, fall is just around corner. The Fall 2016 version of Ascend will be available next Tuesday (Sept. 13th) for all retailers. It brings some simple updates to Work Orders and other key areas of Ascend. What time is it? Time for Read More

Last Call for Grillin’

Fall is just around the corner and in the US, Labor Day is the unofficial kickoff! Ensure you’re ready for the autumn rush and prepare your shop for smooth transition to the next selling season with accurate inventories. Limited Support Available: The Ascend Support Line will be closed on Monday September 5th for the holiday, Read More

We’ll Meet You There

Trek World starts next Monday and we’re getting seriously excited! Here’s a couple things to keep in mind if you’re attending – and a couple other things to keep in mind even if you’re not! We know you’re excited to see all the new products this year, but don’t forget about us while you’re visit Read More

UPDATED: Don’t Get Hung Up

UPDATE: 7/22/2016  2:13 PM CST We’ve receiving reports on the support line that some customers aren’t recognizing a new instance where payments are being declined. If ignored, transactions are not successfully completed and payment isn’t received. Read on to learn how to make the most out of the new security standards meant to protect your Read More

Where’s my update to Summer 2016?

The Summer 2016 version of Ascend will be ready for release on June 28th. Learn how to get your hands on it, check out some of the ways it can help make your life simpler, and if you were waiting for the right time to snatch up some new hardware, don’t delay: our June specials Read More

One Step At A Time

There’ve been a lot of changes recently, so this week we’re hoping to show you how Summer 2016 helps you simplify. Learn about a couple of ways we’re doing that with receipt logos and how we’ve updated the easily-accessible Customer Multi-Store History Report. Plus, don’t forget about our hardware sales this month! One Stop Shop for Receipt Read More

Dot Your I’s And Cross Your T’s

The busy summer season is coming and we want you to be ready! Here’s a few items to check off your to-do list as summer approaches – such as upcoming holiday hours, the Trek Extended Spring Rebates, and more. Holiday Hours: We’ve got special Holiday Hours coming up and there will be limited support via Read More

UPDATED: Spring 2016 Update FAQs

UPDATE: 05/17/2016 9:00AM CDT Due to some issues reported with the Spring 2016 version, we put a hold on new updates. Unfortunately, fixing these issues is taking longer than we expected. Because we want to get it right, rather than just quickly, we’ve decided to instead skip additional Spring updates and simply release everything (including the Read More

No Wallet? No Problem.

Smartphones have brought us the power to control our homes, order a car, and now have the ability to replace your credit cards. With the Spring 2016 version of Ascend and an Ingenico terminal, you can now join the fun. Plus, some information on submitting your 2016 Trek Fest reports. Read on to learn more! Read More

Updates and Integration

There are a lot of cool things to look forward to in the Spring 2016 version of Ascend, including electronic signature capture and Chip & PIN processing with the Ingenico payment terminals. Here are a couple more things to convince you to spring forward with Ascend’s Spring 2016 version. Introducing Integrated Gift Cards: In the Spring Read More

Sales, Sales, Sales!

Here in Wisconsin, the weather’s warming up and we’ve lost most of our snow cover. That can only mean one thing – Spring! No doubt your customers have cabin fever just as much as we do, so get ready to start selling. Trek Fest 2016: Have you heard? Trek has expanded Trek Fest 2016 to Read More

Become a Checkout Pro

This week we’re focusing on Ingenico devices: how you can prepare for EMV processing, what you can do to spruce up your checkout lanes, and how we can help take your look from retail rookie to sales pro. Payment Processing Prep: We’re in the final stretch! This week, we’re on track to complete the certification process with Read More

Data Powers Your Business

This week is all about data: we’ve got a new Ascend University video module for you and a couple reminders regarding inventory scanners. Data is Good: Whether you’re dealing with inventory numbers, sales metrics, or customer information, I think we can all agree that having accurate data is always a good thing. But it shouldn’t Read More

We’re Getting Closer…

The new year brings a new way to prepare for EMV (chip & PIN) processing, an opportunity for us to improve, hardware specials, and a few reminders. Read on to learn more. Payment Processing Update: We’re aware that some retailers have been running into issues getting end-to-end encryption enabled on their Chase Paymentech™ account in preparation for the Read More

Say Cheese!

With the New Year comes a new way to advertise upcoming sales and promotions. Read on to learn about using custom images with your updated payment terminal and check out our holiday hours for information about support availability later this week. Big Boy Toy: You no longer have to be a big box retailer to provide customers a top-notch shopping Read More

UPDATED: EMV Questions? We’ve Got the Details.

UPDATE: 10/2/2015  10:31 AM CDT We met with Chase Paymentech yesterday to discuss our position on EMV certification and would like to share some updates based on that conversation. EMV Certification Due to Ascend’s early start and continued persistence to get certified, we’re further along in the process than literally 99.99% of the other systems that Read More