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New Year, new reports, new best practices! 2021 is just around the corner. Do you have a new year’s resolution yet? If not, we recommend putting the Ascend Retail Profit Machine metrics on your to-do list! Limited support: The Ascend support line will be closed for the New Year’s holiday on Thursday December, 31st and Read More
2020 is drawing to a close (and maybe that’s a good thing?) – but we have one last bundle of Ascend goodies coming before the end of the year! The November 2020 update will be available to most retailers in the US and Canada starting November 11, 2020. Keep reading to learn about the highlights, Read More
It seems like the summer has flown by, and the September 2020 version of Ascend is here to help you transition to fall as smoothly as possible. This version is available to most retailers worldwide starting September 16. Keep reading to learn about the highlights of this version, then head to our release notes to Read More
Ascend now delivers more frequent ecommerce uploads from your in-store point-of-sale to your SmartEtailing website. The best part? It starts today and happens automatically! Online retail worldwide saw sustained Black Friday-level web traffic for nearly two months earlier this year. And while we believe the peak of these sales might have passed, we’ve worked with Read More
While this spring has been anything but normal, summer is on its way – and we’ve been preparing for sun. Our team has put in a lot of work (at home) into the May 2020 version of Ascend and we’re excited to share it with our retailers starting May 20th, 2020. However, we’ll be doing things a Read More
We hope everyone is staying safe and happy during these unusual times. Today, we’re going to cover a couple more items on our list of COVID19 resources for retailers of all sizes meant to help you save the season. There’s more than one way to sell products online: Most retailers are familiar with Ascend integration for E-Commerce Read More
We’ve updated our website to make it easier for you to access vendor product spreadsheets, system drivers, and other Ascend downloads securely! Here’s what you need to know to get started with the new Ascend Retailer Portal. Get access: All current Ascend retailers are eligible to join the Ascend Retailer Portal! If you had an active Ascend Read More
Summer is in full swing! Say ‘hello’ to the July 2019 version of Ascend as you say ‘goodbye’ to the month of July. Update today for integrated outage notices and the option to work offline, and get caught up on your Ascend University videos to win some cool prizes. Update today: The July 2019 version of Read More
The next version of Ascend is coming up fast. And it’s bringing some behind-the-scenes changes to speed up your processes and keep things moving, no matter what. The July 2019 version of Ascend is coming to a computer near you later this month – after you’ve had some time to recover from the Fourth of July Read More
Recent outages made it very difficult for a large number of North American retailers east of the Mississippi to conduct business as normal. All of us at Ascend sincerely value you as customers and pride ourselves on having the best system and best support in the business. Unfortunately, we fell short of those values last Read More
March is roaring in with new promotions, a new version of Ascend, software updates, and more. Make sure you’re in the loop on everything going on at Ascend by signing up for our blog! Dexter verification: As Trek moves closer to launching their new business-to-business site, they need to confirm your login credentials for the Read More
2019 is now in full swing, and it’s a great time to make your resolutions to build a better business this year. This week, we’re bringing you some easy tips to help you make your list. 2019 release schedule: We release a new version of Ascend every quarter to ensure that you continually receive the Read More
The leaves are already turning colors in Wisconsin, which means fall must be coming! To kick off the season, our support lines will be closed next Monday for Labor Day. We’re also wrapping up the summer season with another Ascend University contest and Saris is welcoming fall with a Labor Day sale. Limited support hours: Next Monday, September 3rd the Read More
June 21 is officially the first day of summer in the northern hemisphere – but here in Ascend, we’re celebrating a few days early with the release of the June 2018 version on June 19! Normally, we try to keep our summer releases focused on fixing bugs and improving back-end performance (since we know it’s Read More
In the US, Memorial Day is the unofficial start to summer. Now that your customers have had a taste of good weather, your season’s sure to jump into full swing – make sure you’re fully prepared. Service outage: Several Ascend online services will be down beginning at 11:00 pm Central time on Tuesday, May 29 Read More
UPDATE: 12/15/17 3:30PM CST The vendor file import for the Bontrager Circuit helmets below will only change vendor product descriptions. In-store product descriptions must be changed manually. We apologize for the confusion and inconvenience! Original post: 12/13/17 The holiday season is upon us, and your customers are clamoring for gifts. This week, we’re making sure you’re prepared Read More
Daylight Savings Time ends November 5 – don’t forget to set your clocks back! But while you’re at it, don’t leave your books back in time. Ascend offers integration with the QuickBooks® Pro Desktop software, so all you need to do is import your end-of-day files to keep on top of your data entry. Bookkeeping Read More
Fall weather is slowly settling in, and while that means your sales are starting to wind down, it also means the holidays are right around the corner. Scammers take advantage of the fact that you’re in a flurry of activity during this time. Read on to ensure you’re keeping yourself protected from fraudulent charges. Why Read More
Keep the smiles coming this summer with an updated (and cost-saving!) credit and debit card rate structure. Chase is announcing lower rates for all integrated Ascend retailers – no action necessary. Read on to learn how much you can expect to save starting on Tuesday, August 1st. Lower Rates for All: Credit and debit card Read More
Summer 2017 is here! Update to the latest version of Ascend today. And we know you’re getting busy, so we’ve made this release focus on some back end changes meant to help provide sales floor benefits. Get the highlights, watch the overview video (below) for a peek at the new features, read our release notes Read More
This is a busy time for many of our retailers, so this week we’ll go over a few small things that will help you tackle the summer. Plus, we’ve got some info about our new release. Secure payments made easy: When you start a transaction, it gets a unique security certificate through a Secure Hash Algorithm (SHA). This Read More
The signs of summer are becoming more apparent, and the changing seasons bring a few more changes for you. Read on to ensure you’re set up for an effortless summer of selling. TCRM in-store catalogs: We’re trying something new for Trek Connect Retail Marketing this summer – in-store catalogs with the same great deals your Read More
The seasons are marching on, and they’re bringing lots of change with them. This week, we’re covering a few things you can do to keep your store ready to go throughout the summer. TCG quarterly price update: Last week, Trek released their latest quarterly price update. The In-Store Pricing report on Ascend Online Reports (AOR) allows Read More
Here in Wisconsin, we’re being spoiled with some distinctly spring-like weather. Of course, we’re back to our normal temperatures in the 40s by the end of the week, but for now we’ll enjoy the sun and you can enjoy a preview of the the Spring 2017 version of Ascend! Early release retailers can expect to see Read More
This year brought a lot with it – including some nifty updates to your retail management system. Read on to learn about how to best wrap up 2016 and make sure to review our holiday hours. Backup: All versions of Ascend since Summer 2015 allow you to schedule your nightly backups. However, your end-of-the-year backup is one you may want Read More
We’ve been doing some fall cleaning to clear out the cobwebs (so we can put up our Halloween decorations, of course!), and this week we’re focusing on a few things you can do to keep your shop running smoothly. Update Ascend: The Fall 2016 version of Ascend was released last week, and nearly half of Read More
Summer 2016 is here and contains a plethora of new features (especially if you’re coming from Winter 2015)! But some of the changes to payment processing are causing confusion for some retailers. Read on to learn how to avoid being stumped at the register.
The Summer 2016 version of Ascend will be ready for release on June 28th. Learn how to get your hands on it, check out some of the ways it can help make your life simpler, and if you were waiting for the right time to snatch up some new hardware, don’t delay: our June specials Read More
UPDATE: 05/17/2016 9:00AM CDT Due to some issues reported with the Spring 2016 version, we put a hold on new updates. Unfortunately, fixing these issues is taking longer than we expected. Because we want to get it right, rather than just quickly, we’ve decided to instead skip additional Spring updates and simply release everything (including the Read More
The wait (for some of you) is over! Spring 2016 is available now for select retailers. But to make the experience as painless as possible for you and your team, we’ll be staggering the roll-out of this update depending on whether or not you’re a multi-store retailer and whether or not you’re integrated with Chase Read More
This week we’re focusing on Ingenico devices: how you can prepare for EMV processing, what you can do to spruce up your checkout lanes, and how we can help take your look from retail rookie to sales pro. Payment Processing Prep: We’re in the final stretch! This week, we’re on track to complete the certification process with Read More
