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Inventory

No tricks, just treats

It’s fall in Wisconsin and starting to feel like it – with cooler temperatures, colorful leaves, and Halloween just around the corner. And we all know Halloween brings lots of goodies and treats! Like Trek World 2020 later this month and the October 2019 version of Ascend following close behind. Trek World 2020: Are you Read More

Break out the popcorn

On a cold winter day, it’s tempting to just switch on the TV and zone out until spring. But that’s not usually a realistic option! This week, we’re here to help bring a little of that low-key feeling to your workday with three new videos on Ascend University. So grab a snack, sit back, and Read More

Start the cycle right

Inventory season is wrapping up, but that doesn’t mean you should put your inventory scanner away! This week we’ll explore how to create a plan to run cycle counts periodically throughout the year. Plus, learn what else you can do to stay on top of things this year. Cycle counts: Cycle Counts are an excellent way Read More

Ring in the new year

Happy 2018! Have you made your New Year’s resolutions yet? Right now, you’re probably focused on getting your inventory done – but set aside some time this week to make a plan to get the most out of your system this year. Check your backups: We say it a lot, but it bears repeating – Read More

Check the list

This time of year, it’s easy to let things fall through the cracks. So we’ve made this list that you should check twice – and it’ll help keep your holiday season nice! This week we’re preparing for full-store inventory, double-checking our database backups, and marking our calendars for the next version of Ascend. Limited support this Read More

Don’t get set back

Daylight Savings Time ends November 5 – don’t forget to set your clocks back! But while you’re at it, don’t leave your books back in time. Ascend offers integration with the QuickBooks® Pro Desktop software, so all you need to do is import your end-of-day files to keep on top of your data entry. Bookkeeping Read More

Here to help

There’s a lot to learn with Ascend. To help you make the most out of your retail system, we’ve worked hard to bring you help beyond the phone. This week, we’re highlighting some support channels where you can find new help topics and updated videos any time of day (or night)! More than a forum: UserVoice allows Read More

Better inventory, better business

Winter is on its way. And for many of our customers, that means it’s time to dust off the scanners and start taking counts! Read on to learn how to keep your inventory accurate with cycle counts. Cycle counts are an important part of your inventory maintenance and help make full store inventories a lot less Read More

New season, new merch

Fall is quickly approaching! And so is some updated merchandise. Keep the customers smiling by importing updated vendor files into your database, then learn more about the Fall 2017 version of Ascend dropping on September 12th. Plus, we’ve got an update impacting REI and other store branded MasterCards. Read on to learn more. Bring on Read More

Updates away!

Having trouble getting Ascend to recognize your inventory scanner? Printers shared over the network having fits? Are you running Windows® 10? Reset settings from the latest round of Windows® updates may be to blame. Read on to find out how to fix these issues. Unrecognized inventory scanner: Not seeing the familiar green Windows Mobile Device Read More

Don’t you forget about me

Don’t let the busy season make you forgetful! Now is the time to really stay on top of your inventory and upcoming On Sales. So let’s talk about the Trek Summer Sale (starting this week) and check in on cycle counts. Come see the Summer Sale: The Trek Summer Sale starts this Thursday, July 27th and runs until Monday, August Read More

Spring into Action

For a lot of us Northerners, it seems like winter just doesn’t want to let go. But as retailers know, spring really is right around the corner. This week, we’re bringing our checklist to review everything you’ll need to get right back into the season. Update those product lines: Spring brings new product lines for most vendors Read More

Spring into Action

For a lot of us Northerners, it seems like winter just doesn’t want to let go. But as retailers know, spring really is right around the corner. This week, we’re bringing our checklist to review everything you’ll need to get right back into the season. Update those product lines: Spring brings new product lines for most vendors Read More

Don’t Lose Access

This week learn how you can request a login for our updated website, get the help you need to make the most our of your system, and ensure you’re staying updated with the latest version of Ascend. Don’t Lose Access: Starting February 20th, ascendrms.com visitors will need an account to access the Retailer Portal. After Read More

UPDATED: Make Your Resolutions

UPDATE: 1/19/17 10:00AM CST  Trek has issued a voluntary recall of select Bontrager Approved TLR Disc 700C 24H wheels, including some which were included with Trek 720 Disc bike models. We’ve prepared queries to help you quickly locate bikes and wheels which may be affected (both in your inventory and sold to customers) and steps to best Read More

UPDATED: ‘Tis the Season

UPDATE: 12/14/16 12:00PM CST  Trek has issued a voluntary recall of select Bontrager lights, including some Flare RT and Ion 700 RT models. We’ve prepared queries to help you quickly locate lights which may be affected (both in your inventory and sold to customers) and steps to best manage inspections for your claims. Learn more Read More

UPDATED: Keep Clipping Coupons

UPDATE: 11/23/16 11:00AM CST  We’re happy to report that we’ve received an “all-clear” notice from Chase Paymentech™. Wells Fargo cards should now be processing normally on your Ascend system. The issue was traced back to an update that Wells Fargo made last Thursday to their payment systems. Unfortunately, the change ended up negatively impacting all Read More

Don’t Get Left in the Dark

We’re nearing the final stretch for the Winter 2016 release – expect to see it in early December! For now, read on to get a sneak peek and learn how to send your questions about the changes straight to our product manager. eCommerce: The Next Generation: Do you manage your pricing, inventory information, or customer Read More

Winter is Coming

The Winter 2016 version of Ascend, that is – no need to find yourself a direwolf! Early release retailers can expect to see the new version early next week, and the rest of you only need to wait another month. Stay tuned here for the next few weeks to get a sneak peek at all Read More

(Cheap) Help is Here

Halloween is coming up fast and that signals the end of October. This week, we’re focusing on the upcoming changes to Trek Card processing, highlighting our sale, and checking out a useful report for our mechanic and tech center users. Last Call: The processing system for Trek Credit Cards needed an update, so we’ve bundled it with Read More

1, 2, let Ascend count for you

Do you feel like the seasons are flying by? Then your Ascend updates might be too! And we understand how that can lead to some features getting lost in the shuffle. So, this week we’re looking over a useful feature you might be overlooking. Meet your new cash calculator: The Cash Drawer Counter is a great tool for anyone cashing Read More

Did someone say “update”?

This week we’ve got some news on our latest update, a new group on the ACN to help with vendor update notifications, and information on outdated hardware. Plus, our October Hardware Sales specials. Read on to learn more. New season, new version: The Fall 2016 version of Ascend is quickly becoming the most installed version in Read More

Last Call for Grillin’

Fall is just around the corner and in the US, Labor Day is the unofficial kickoff! Ensure you’re ready for the autumn rush and prepare your shop for smooth transition to the next selling season with accurate inventories. Limited Support Available: The Ascend Support Line will be closed on Monday September 5th for the holiday, Read More

Check Your List

We’re all settled after Trek World and we had a great time meeting retailers and listening to your feedback. If you weren’t there (or just couldn’t make it to our seminars), this week we’ll cover best practices to get the most out of your Ascend system. Products Maintain a complete record for every product you Read More

Data Powers Your Business

This week is all about data: we’ve got a new Ascend University video module for you and a couple reminders regarding inventory scanners. Data is Good: Whether you’re dealing with inventory numbers, sales metrics, or customer information, I think we can all agree that having accurate data is always a good thing. But it shouldn’t Read More

We’re Getting Closer…

The new year brings a new way to prepare for EMV (chip & PIN) processing, an opportunity for us to improve, hardware specials, and a few reminders. Read on to learn more. Payment Processing Update: We’re aware that some retailers have been running into issues getting end-to-end encryption enabled on their Chase Paymentech™ account in preparation for the Read More

Start the New Year Right

New Year’s Eve is sneaking up fast! We can help you keep your 2016 retail resolutions with a few simple steps in the final days of 2015. Backup: Since our Summer 2015 update, your nightly backups can be set to happen automatically. However, your end-of-the-year backup is one you may want to save for the long term. Make sure Read More

It’s Inventory Season

Winter is coming. Make sure you stay on top of your inventory by performing regularly scheduled cycle counts multiple times a year and a full store physical inventory at least once a year. You’ll be glad you did once those holiday sales start. Cycle counts are an important part of your inventory maintenance and help make full Read More

Cycle Therapy

Summer vacations are at full throttle and that usually means your store is dealing with some busier mechanics and buzzin’ sales floors. But don’t let that distract you from maintaining a healthy inventory! Cycle counts are an important part of your inventory maintenance and help make full store inventories a lot less painful. Read on Read More

Summer 2015 Has Arrived

The Summer 2015 version of Ascend has just been released to all retailers and it includes updates to Work Orders, Backups, Case Quantities, and much more. Start taking advantage of all the new features right now by downloading it straight from the Ascend Desktop. Not really sure of the changes you can expect? Read on Read More

Divide-By Has Gone Bye-Bye

The Summer 2015 version of Ascend is less than one (yes, 1) week away from release and this week we’re previewing a few changes that are sure to make your life just a bit easier. We’ve completely removed In-Store Product “divisions” and have now incorporated case quantities into the Vendor Product record.  We’ve also introduced Read More

Do You Zebra?

Labels are the unsung heroes of many retail environments, but contribute a great deal to your team, inventory practices, and customers. Just think about it: they make it easy to process products during checkout, help advertise your business, and if you’re displaying sale prices along with MSRP, they might even help nudge some of your customers Read More

Look Who's Here!

The Spring 2015 version of Ascend RMS is ready for the new season. Start taking advantage of all the new features we’ve been working on by downloading it now. From icons to Warranty Items to Receiving and more, our team has been working hard to bring you the first release of the year! The facelift might Read More

Ease Up

Whether you’re taking care of a warranty item for a customer or receiving orders, the Spring 2015 version of Ascend RMS is about to make your job easier. Interested in learning how? Read on. Just want the know how? Go watch our videos. Bookkeepers Rejoice: The updated purchase order receiving process is sure to have Read More

Accuracy Matters

An accurate inventory is at the core of any successful retailer. Not only does it help minimize your costs by allowing you to make smart purchasing decisions, but it provides useful data that enables you to shape, refine, and grow your business. With the right equipment, proper procedures, and regular attention you can make sure Read More

Tackle the Shelves

Many of our dealers are right in the middle of full store inventories, so this week we’re highlighting some helpful tips that might save you some time (and a few headaches) while your team tackles the shelves. Count Everything: A physical, full store inventory count should be completed once a year. Every salable product is Read More

Join Us for Camp

Are you getting ready for your first full-store inventory, have new employees that could use some training, or just want a refresher course to start the new year off right? Then join Ascend Inventory Specialist Kristina Florin as she hosts 2015’s first interactive Inventory Boot Camp sessions! Hands-on Training with an Inventory Pro: Each camp Read More

Don't Get Caught by Surprise

New Years Eve will be here sooner than you think! Start the new year off right by preparing today. Backup: Nightly Ascend Backups are always recommended, but you should also make sure to save your year-end backup in a safe place. Backup your database to an external drive, then store it separate from the server or Read More

Upgrade to Version 2.12 Today!

Version 2.12 is here and we’re ready to share all of its newest feature with retailers far and wide. If you haven’t updated your system, make sure to do so as soon as possible to start taking advantage of all of the improvements we’ve made. Not sure what’s included? Read on for a short list Read More

Would You like a Gift Receipt for That?

The holidays usually mean two things for retailers: big sales and the need for gift receipts. Tackle both with Ascend version 2.12 and the new features it brings to help make this holiday season your most successful ever. We’ve made it easier to print product labels and included new receipt default settings to make gift and email receipts a Read More

For Every Product, There is a Category

Categorizing products isn’t always easy, but it is important for every retailer. Not only does it make for a more organized database, but it affects reporting, helps narrow search results, and allows you to create a complete cycle count schedule. To help get all of your items properly sorted, we’ve made it faster for you to categorize Read More

Introducing Ascend Inventory Services!

Inventory, like laundry, requires constant attention. Accurate information helps you make the right buying decisions so that you have the right inventory at the right time to make the sale. We know it takes a lot of discipline to get this part of your business right, so we’ve introduced Ascend Inventory Services to help you and Read More

Reduce Scanning Time

Payment Processing Update As you may be aware, we’re one year away from a major milestone in payment processing. Simply put, by October 2015 retailers need to be able to process EMV (Chip & PIN) cards or they risk shouldering the liability for fraudulent transactions. We are actively working to support this and will be offering Read More

It's the Little Things…

It’s been just over a week since we released Version 2.11 and the majority of you have already upgraded. If you haven’t yet, make plans to upgrade soon (it only takes a few minutes). When you do, you’ll be able to start enjoying these small changes that have a big impact in Ascend. Save Sales Invoices to Read More

Keep Up With Your Inventory This Summer

On June 10th we released Version 2.10 and several hundred locations have already updated.  If you’re not one of them, here are a few more reasons you should upgrade today. Fix What You Need To Now The Remove Duplicate Products tool is a great way to keep your product records clean. We’ve added an Inventory Only check box so, Read More

Attention Buyers: Your Life Just Got Easier

The job of the retail buyer is a challenging one.  Figuring out what to buy to keep a store stocked with profitable products isn’t easy.  It’s even harder if you’re a buyer responsible for multiple locations.  If that’s you, we’re happy to announce that life just got easier with Ascend Version 2.9 and the new Inventory & Sales History Report. Access Read More

Spring has Sprung!

Spring has sprung and so has Ascend Version 2.9!  We released the latest version this past Tuesday night (3/18).  Over 400 locations have updated.  If you haven’t yet, there are plenty of reasons to do it now. Read All About It:  We’ve been blogging about the reasons to update since the end of January.  Here’s Read More

It's Time for Your Ascend Health Checkup

Many of us wouldn’t know it from the weather, but Spring is just around the corner.  Before Spring arrives, make sure your Ascend database is healthy and ready.  We’ve added a new Ascend Health Checkup report in Version 2.9 to help you. Accessing & Running the Report: To access the report, you can log into Ascend Online Read More

Ordering and Registering Electra Products in Ascend

In case you haven’t heard, Trek acquired Electra.  Here’s what you need to know about ordering and registering Electra products in Ascend. Update Your Product Records Electra bikes are included in our Trek product update that was posted this morning.  If you already sell Electra and have their products and UPCs in Ascend, Trek will be added Read More

The End Of Unreconcile

With the new Reconcile Inventory process we’ve changed how you handle products that you missed counting.  Previously you took care of these products, also known as “Unreconciled Inventory”,  after reconciling.  Now you must take of them before you hit the Reconcile button.  Why did we change this?   The previous process was very confusing.  It involved many steps.  It was a Read More

Extreme Makeover: Ascend Inventory Edition – Final Episode

If you haven’t already, make sure to check out Episode 1 and Episode 2.  Today we wrap up our overview of Ascend’s new Reconcile Inventory Feature.  What did you forget to count? Sometimes when you do an inventory you miss a few products.  Sometimes products are gone.  Previously you had to wait to find out about them until Read More

Extreme Makeover: Ascend Inventory Edition – Episode 2

In Episode 1 we introduced our new Reconcile Inventory feature.  In today’s episode we’ll introduce you to the new and improved Reconcile Inventory grid. Stay Right Where You Are: Sometimes products you scan need fixing.  They may have a duplicate record.  Pricing may be below cost.  Or maybe they haven’t been categorized.  Previously you’d have Read More

Extreme Makeover: Ascend Inventory Edition – Episode 1

In case you couldn’t tell, we’re sticklers about inventory control.  This is how we see it:  Your inventory is THE major asset of your business.  We must give you the tools to maintain an accurate inventory, to keep turning it and to make it as profitable as possible. This was our focus for Version 2.7 and it continues Read More

Turn Your Old Inventory Into New Cash

Identifying and removing the oldest and slowest moving products from your stores is an important and never-ending task.  To help you, we’re introducing a new Aged Inventory Report in Ascend Version 2.8. We Simplified the Report  Before there were two reports called “Aged Inventory by Vendor and By Date” and “Aged Inventory by Date”.  Now Read More

3 Prep Steps for Your Upcoming Continuous Improvement Event

With Fall upon us and Winter approaching, now is the time to take a step back, to evaluate your business and to set an action plan for the coming year.  A continuous improvement event with Trek is the perfect format to do this.  Here are 3 steps to get ready for your event. Schedule It!  Read More

Improve Your Inventory Scanning Speed and Accuracy

With the full store inventory season approaching we’ve made many improvements for you.  Our goal is to make this critical business process simpler, faster and more accurate. New Inventory Scanner: We’re now selling the new Motorola MC2180 scanner.  It has a 2.8 inch color touch screen and plenty of memory to handle large inventory (aka Read More

3 Tasks To Improve Your Business This Week

As Autumn approaches you may find yourself with some extra time to focus on improving your business.  Here are 3 simple tasks you can complete this week: Download our new QuickBooks Health Assessment:  Download this new assessment tool and answer the questions to determine how well you’re managing your Ascend and QuickBooks data.  Register for Inventory Fantasy Read More

Top 5 #TrekWorld Topics

We had a fantastic time at #TrekWorld visiting with our great customers.  Here were the Top 5 conversation topics: Financial Discipline:  The seminar of the week was John Burke’s “7 Keystone Habits for Successful Dealers”.  Keystone habit #1 was “Financial Discipline”:  You should have a 2014 budget by the end of this year.  You should be Read More

The Best Productivity Enhancement in Years

“Best productivity enhancement in years!”  That’s what one our customers told us when describing this new feature.  You be the judge. Scan Serial Numbers at Receiving: Starting in Version 2.7 you can configure Ascend to automatically prompt you to scan a bike’s serial number immediately after scanning its UPC barcode.  This will allow you to quickly receive Read More

The End of "Oops!"

Currently in Ascend, when you open a product record, it goes right to the Quantity field.  On occasion this leads to people mistakenly changing the quantity on hand.  When they do, there’s no trace of what happened except for an inventory adjustment that says “Changed quantity within Product Editor”. In the upcoming Version 2.7 we’ve Read More

5 Steps to Prepare for Your Year-End Inventory

Some of you have already finished your year-end inventory.  Most of you will do it sometime after the new year.  We’ve led and assisted with countless inventories.  From our experience, here are 5 steps to take now to be ready then.   Pick a date and publicize it.  Let your customers and employees know your Read More

Your End of Year To-Do List

As we approach November, it’s time to dust off your end of year to-do lists. Here are 4 things to add. Prepare for your holiday sale:  Make sure to use the On Sale function in Ascend to set your sale prices. Also check to see that you have enough gift cards on hand and that Read More

Go Back to School at Inventory Fantasy Camp.

By now, all of us with school age kids have sent them back to school.  Now it’s your turn. Last January, we hosted our first ever Inventory Fantasy Camps at the Trek Stores of Madison, Wisconsin.  Click here for a recap.  After the success of those camps, we’ve scheduled six more for this upcoming inventory season. Read More

Version 2.3 Issues and Analytics Update

We’ve recently discovered two issues with Version 2.3 that you should be aware of. Trekfest on sale not importing: Dealers running Version 2.3 cannot import the Trekfest on sale using the Trek Sale Wizard (Desktop > Integration > Trek > Sale Wizard).  The problem is related to the attribute we added to the On Sale Read More

Ascend Version 2.3 Preview – Part 1

Ascend Version 2.2 Critical Update: Tonight (1/23) we will be posting an Ascend service release to update our integrated email service.  If you’re on Version 2 you must upgrade by January 30th. If you don’t, you will not be able to send email messages from Ascend after that date. About a month ago, we had an Read More

Ascend Inventory Fantasy Camp #1

Last week we hosted 11 bike shop employees from Arkansas, California, Georgia, Illinois, Iowa, Massachusetts, Michigan and New Brunswick, Canada for our first ever Ascend Inventory Fantasy Camp. Why on earth would they travel  from all over the country,  in January, to the frozen tundra of Wisconsin for an event dubiously named “Inventory Fantasy Camp”? Read More

'Tis the Season for Inventory

Before we talk about inventory, here’s another plug for Version 2.2.  It’s due out this week.  Register for a webinar to get a detailed overview of the new features.  Check out Dexter for the details.  If you can’t make it, watch the recording.  If you’re already on Version 2 this will be a simple upgrade.  When you see Read More