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December is roaring in with a TCRM rebate, an incoming update, and seasonal shenanigans. In between all that holiday planning, take some time to make sure you and your staff are on top of your online security by reviewing our Ascend and online best practices and tips. Get your rebate: The Trek Connect Retail Marketing Read More
The end of November is considered the beginning of the holiday season in the US. Are you ready for the gift-giving season? Make sure you know the upcoming Ascend support hours, are up-to-date on Promotions, and can confidently issue Gift Cards, Gift Certificates, and In-Store Credit. Limited Support: The Ascend support line will be closed this Read More
If you’re like many retailers in much of North America, the traffic in your store is probably starting to drop off fairly significantly. If you’re in the northern portion of the continent, you might be able to switch over to your winter sports season – or if you’re in the southwest, you might just be Read More
You’ll want to sit down for this one! From a new Ascend University contest to TCRM campaigns and a Dexter outage, there’s a lot going on this week in the Ascend world. No tricks, just treats: Do you like food? Do your coworkers like food? And do you like your coworkers? Excellent – because one Read More
It took a little longer than expected, but the September 2018 version of Ascend is now available to retailers all over the world! And that’s not the only thing to look forward to. The cyclocross World Cup is coming to Waterloo this weekend, followed by Trek World next week in Madison! September 2018: The September 2018 Read More
This week, we’re excited to announce the winner of our Watch Now, Play Later Xbox One S giveaway! We’ve also got reminders for retailers who participated in the Trek Summer Sale and a note about special support hours this Friday. Read on to learn more. Winning attitude: Thanks to all of you who participated in our Read More
The Trek Summer Sale starts this week! Are you ready for it? We’ve got the resources you need right here. It’s also the final days of our Sherpa contest! Make sure you’re up-to-date in Ascend University for a chance to win an Xbox One S. Trek Summer Sale: Take advantage of Trek’s Summer Sale – with sale Read More
The next Ascend release is just around the corner, and it brings a lot of cool changes, including a whole new take on Rentals and Reservations. And coming this week, we’ve got the start of the TCRM Scratch & Win and the Trek 100 this weekend. June 2018 version of Ascend: With our global expansion into Read More
In the US, Memorial Day is the unofficial start to summer. Now that your customers have had a taste of good weather, your season’s sure to jump into full swing – make sure you’re fully prepared. Service outage: Several Ascend online services will be down beginning at 11:00 pm Central time on Tuesday, May 29 Read More
It’s a busy week here at Ascend as we all prepare for the long weekend. There’s meetings to have, grills to set up, and brats to cook here in Wisconsin. Memorial Day is just around the corner! Make a note of upcoming support hours, check out our newest videos on Ascend U, and (if you’re Read More
We’ve got some important updates for you this week! Read on to learn more about some upcoming limited support, the importance of keeping your PCs upgraded, and the General Data Protection Regulation taking effect later this month. Heading towards the summit: Every year, our global headquarters in Waterloo, WI hosts a week-long summit bringing together Ascend team Read More
The newest version of Ascend is live, along with the Ascend University video for the most noticeable part of the update. Trek Fest starts this week and, if you use Trek Connect Retail Marketing, your spring coupons are also live. There’s a lot of information here, but luckily, you have Ascend to help organize and Read More
The Winter 2017 version of Ascend is finally here! Winter is bringing you some holiday goodies – including a new Purchase on Account workflow, some sweet Purchase Order updates, and it’s all topped off with shiny new Transaction Open messages. Speaking of holidays, take a moment to see what’s up with TCRM holiday coupons and Read More
Boss’s Day was October 16, and this week, we’ll help you learn to be the boss of your service center by turning on the new technician scheduling settings. Schedule work orders by date: Over 80% of our retailers worldwide have upgraded to Fall 2017. But only a small fraction of those retailers are taking advantage Read More
Fall is fast approaching, and here in Wisconsin, the weather’s starting to show it. Labor Day, back-to-school, new product models, and the Fall 2017 version of Ascend are all right around the corner! Read on to make sure you’re prepared for the new season. Labor Day support: The Ascend support line will be closed Monday Read More
Summer 2017 is here! Update to the latest version of Ascend today. And we know you’re getting busy, so we’ve made this release focus on some back end changes meant to help provide sales floor benefits. Get the highlights, watch the overview video (below) for a peek at the new features, read our release notes Read More
The signs of summer are becoming more apparent, and the changing seasons bring a few more changes for you. Read on to ensure you’re set up for an effortless summer of selling. TCRM in-store catalogs: We’re trying something new for Trek Connect Retail Marketing this summer – in-store catalogs with the same great deals your Read More
We’ve been doing some fall cleaning to clear out the cobwebs (so we can put up our Halloween decorations, of course!), and this week we’re focusing on a few things you can do to keep your shop running smoothly. Update Ascend: The Fall 2016 version of Ascend was released last week, and nearly half of Read More
We’re all settled after Trek World and we had a great time meeting retailers and listening to your feedback. If you weren’t there (or just couldn’t make it to our seminars), this week we’ll cover best practices to get the most out of your Ascend system. Products Maintain a complete record for every product you Read More
Trek World starts next Monday and we’re getting seriously excited! Here’s a couple things to keep in mind if you’re attending – and a couple other things to keep in mind even if you’re not! We know you’re excited to see all the new products this year, but don’t forget about us while you’re visit Read More
We aren’t talkin’ Snapchat, but Ascend does give you the power to directly contact your customers on their mobile phones using SMS. Read on to learn how to make sure you’re taking full advantage of your system services. Plus, we’ve got some information on the 2016 Trek Summer Sale. Start with the Data: Before you Read More
The Summer 2016 version of Ascend will be here before you know it. While the Spring release got off to a rocky start, we’ve ironed out the kinks and added some great additional features. The Ol’ Switcheroo: How many times have you chosen one of the five John Smiths in your system for a transaction, Read More
Here in Wisconsin, the weather’s warming up and we’ve lost most of our snow cover. That can only mean one thing – Spring! No doubt your customers have cabin fever just as much as we do, so get ready to start selling. Trek Fest 2016: Have you heard? Trek has expanded Trek Fest 2016 to Read More
Will you be at the Chicagoland Area Bicycle Dealers’ Association (CABDA) Expo? We will! Stop by our booth to learn how you can use Ascend to power your business. CABDA Expo: The time is near and part of the team has already started their journey to the Land of Lincoln. On February 3rd and 4th, we’ll have a booth Read More
The Chicagoland Area Bicycle Dealers’ Association (CABDA) is coming to the Pheasant Run Resort in St. Charles, Illinois and we’ll be there! Stop by our booth on February 3rd or 4th (or both!) and learn about how Ascend can help power your business. Whether you’re a bike retailer or specialize in other outdoor equipment, our Windy City Read More
The Trek Connect Retail Marketing Program is in full swing for all participating US and Canadian Ascend retailers. If you haven’t signed up yet, don’t let this opportunity pass you by. You can click here to get started. If you’re already signed up, keep reading to learn more about making the most out of your investment. Set It Up: The very Read More
The Trek Connect Retail Marketing Program is set to kickoff soon for all US and Canada Ascend retailers. If you haven’t signed up yet, don’t let this opportunity pass you by. You can click here to get started. If you’re already signed up, keep reading to learn how to make sure you’re ready for your first Read More
Summer is on it’s way out the door and Fall is tumbling in. So, in the next few weeks we’ll be bringing you some bite-size highlights from the Fall 2015 version of Ascend. This week we’re exploring our new coupon functionality. Read on to learn more. All in the Family: In the days of yesteryear it used Read More
Whenever we talk about the integrity of your database information, we’re regularly referring to inventory data. But, your Ascend system is capable of maintaining tabs on much more than the number of skis you have in stock or how many shoes you may have sold. All you have to do is make sure you’re capturing Read More
April 1st, 2015 introduced Fabian Cancellara’s new fragrance for champions and brought a confusing homepage to millions of visitors, but that doesn’t mean you have to leave your customers confused about where they’ve done their shopping. If you have an updated receipt printer, like the Epson TM-T88IV or V, then you already own the hardware necessary to give your receipts an Read More
Our sidewalks are freshly powdered with snow in Waterloo, but that shouldn’t keep you from enjoying the bright, blossoming updates we’ve packed into the Spring 2015 version of Ascend. And what else could go better with your new software than some updated hardware? We can provide your business with everything it needs to get off Read More
Last week, we released version 2.9. Less than a week later, it became the most installed version of Ascend in the world. And the best part is, we weren’t even done yet… What Gets Measured Gets Done Those of you that have updated are already using the new Customer Panel to do a better job Read More
Spring has sprung and so has Ascend Version 2.9! We released the latest version this past Tuesday night (3/18). Over 400 locations have updated. If you haven’t yet, there are plenty of reasons to do it now. Read All About It: We’ve been blogging about the reasons to update since the end of January. Here’s Read More
We had a fantastic time at #TrekWorld visiting with our great customers. Here were the Top 5 conversation topics: Financial Discipline: The seminar of the week was John Burke’s “7 Keystone Habits for Successful Dealers”. Keystone habit #1 was “Financial Discipline”: You should have a 2014 budget by the end of this year. You should be Read More