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Get a fresh start

2019 is now in full swing, and it’s a great time to make your resolutions to build a better business this year. This week, we’re bringing you some easy tips to help you make your list. 2019 release schedule: We release a new version of Ascend every quarter to ensure that you continually receive the Read More

Ring in the new year

Happy 2018! Have you made your New Year’s resolutions yet? Right now, you’re probably focused on getting your inventory done – but set aside some time this week to make a plan to get the most out of your system this year. Check your backups: We say it a lot, but it bears repeating – Read More

Safe & sound

Fall weather is slowly settling in, and while that means your sales are starting to wind down, it also means the holidays are right around the corner. Scammers take advantage of the fact that you’re in a flurry of activity during this time. Read on to ensure you’re keeping yourself protected from fraudulent charges. Why Read More

Lower rates, happier you

Keep the smiles coming this summer with an updated (and cost-saving!) credit and debit card rate structure. Chase is announcing lower rates for all integrated Ascend retailers – no action necessary. Read on to learn how much you can expect to save starting on Tuesday, August 1st. Lower Rates for All: Credit and debit card Read More

Summer 2017 is here!

Summer 2017 is here! Update to the latest version of Ascend today. And we know you’re getting busy, so we’ve made this release focus on some back end changes meant to help provide sales floor benefits. Get the highlights, watch the overview video (below) for a peek at the new features, read our release notes Read More

Season of Transformation

The seasons are marching on, and they’re bringing lots of change with them. This week, we’re covering a few things you can do to keep your store ready to go throughout the summer. TCG quarterly price update: Last week, Trek released their latest quarterly price update. The In-Store Pricing report on Ascend Online Reports (AOR) allows Read More

Meet Stratus

Your update to Spring 2017 is finally here! Update starting  Tuesday, March 28th and learn more about scheduling your upgrade to Stratus, our new multi-store backend platform. Spring is here: The Spring 2017 version of Ascend has a lot to offer: tracking information for Special Orders, updated Work Order large receipts, Ingenico firmware updates that let you accept more cards, and Read More

Spring Fever

Here in Wisconsin, we’re being spoiled with some distinctly spring-like weather. Of course, we’re back to our normal temperatures in the 40s by the end of the week, but for now we’ll enjoy the sun and you can enjoy a preview of the the Spring 2017 version of Ascend! Early release retailers can expect to see Read More

Out with the Old

We’ve been doing some fall cleaning to clear out the cobwebs (so we can put up our Halloween decorations, of course!), and this week we’re focusing on a few things you can do to keep your shop running smoothly. Update Ascend: The Fall 2016 version of Ascend was released last week, and nearly half of Read More

Chips & Dip(s)

Summer 2016 is here and contains a plethora of new features (especially if you’re coming from Winter 2015)! But some of the changes to payment processing are causing confusion for some retailers. Read on to learn how to avoid being stumped at the register.

Say ‘Hello’ to Summer

Hooray! Summer 2016 launches today! Here’s what you need to know to get updated to the newest version – along with information on our upcoming holiday hours and brand-new help site. Not to mention one last chance to check out our June hardware sale. Summer 2016 Release: Summer 2016 became available today (June 28th, 2016). If Read More

Spring Showers Bring Summer Flowers

The Summer 2016 version of Ascend will be here before you know it. While the Spring release got off to a rocky start, we’ve ironed out the kinks and added some great additional features. The Ol’ Switcheroo: How many times have you chosen one of the five John Smiths in your system for a transaction, Read More

UPDATED: Spring 2016 Update FAQs

UPDATE: 05/17/2016 9:00AM CDT Due to some issues reported with the Spring 2016 version, we put a hold on new updates. Unfortunately, fixing these issues is taking longer than we expected. Because we want to get it right, rather than just quickly, we’ve decided to instead skip additional Spring updates and simply release everything (including the Read More

Say Cheese!

With the New Year comes a new way to advertise upcoming sales and promotions. Read on to learn about using custom images with your updated payment terminal and check out our holiday hours for information about support availability later this week. Big Boy Toy: You no longer have to be a big box retailer to provide customers a top-notch shopping Read More

UPDATED: EMV Questions? We’ve Got the Details.

UPDATE: 10/2/2015  10:31 AM CDT We met with Chase Paymentech yesterday to discuss our position on EMV certification and would like to share some updates based on that conversation. EMV Certification Due to Ascend’s early start and continued persistence to get certified, we’re further along in the process than literally 99.99% of the other systems that Read More