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Information overload

You’ll want to sit down for this one! From a new Ascend University contest to TCRM campaigns and a Dexter outage, there’s a lot going on this week in the Ascend world. No tricks, just treats: Do you like food? Do your coworkers like food? And do you like your coworkers? Excellent – because one Read More

Bring it in

Things are coming together this week – the Ascend Team for an all staff meeting, cyclists for Ride Across Wisconsin, and important ‘best practice’ information for vendor product imports. Mark the calendar and grab your notebook – you’ll want to write this down! Limited support: The Ascend support line will be closed from 8:00AM-9:00AM CST Read More

Tax breaks, rebates, and total recall

Trek recently announced a new recall, Wisconsin is running a “sales tax holiday” before school starts, and the Trek 2018 Summer Sale ended on July 30. There’s a lot going on this week for Ascend retailers, so we’ll make sure you’re up to speed on everything you need to know! Limited support: The support line Read More

Base camp roundtable

This week, our entire team is gathered in Waterloo, Wisconsin at the Ascend headquarters for our annual Ascend Global Summit. During this time, we fly in members from our international offices (UK/Ireland, Germany/Switzerland, and – new this year! – Australia/New Zealand, Spain, and Japan), as well as remote members from our development team across the Read More

UPDATED: Here comes the sun

UPDATE: 4/20/18 4:30 PM CST Four products were inadvertently missed in the Trek Update files. We have now added these products to both the vendor files and the Labels to print query. UPC Part Number Description MSRP ADVMSRP 601479678532 550999 X-Caliber 7 WSD 13.5 650b Matte Solid Charcoal $879.99 $939.99 601479678549 551000 X-Caliber 7 WSD Read More

Spring cleaning

The groundhog may have seen his shadow, but we’re still getting ready for spring. This week, take some time to do a little housekeeping to ensure you’re prepared for whatever the season brings. KHS part number updates: KHS has changed a large number of part numbers in their system in order to allow for product Read More

Time to focus

For most of the country, January is a pretty slow time in terms of sales. But that makes it a great time to focus on the aspects of your business that tend to fall to the wayside when the busy season hits. This week, take some time to make a plan to get the most Read More

Like a boss

Boss’s Day was October 16, and this week, we’ll help you learn to be the boss of your service center by turning on the new technician scheduling settings. Schedule work orders by date: Over 80% of our retailers worldwide have upgraded to Fall 2017. But only a small fraction of those retailers are taking advantage Read More

New season, new merch

Fall is quickly approaching! And so is some updated merchandise. Keep the customers smiling by importing updated vendor files into your database, then learn more about the Fall 2017 version of Ascend dropping on September 12th. Plus, we’ve got an update impacting REI and other store branded MasterCards. Read on to learn more. Bring on Read More

Season of Transformation

The seasons are marching on, and they’re bringing lots of change with them. This week, we’re covering a few things you can do to keep your store ready to go throughout the summer. TCG quarterly price update: Last week, Trek released their latest quarterly price update. The In-Store Pricing report on Ascend Online Reports (AOR) allows Read More

Spring into Action

For a lot of us Northerners, it seems like winter just doesn’t want to let go. But as retailers know, spring really is right around the corner. This week, we’re bringing our checklist to review everything you’ll need to get right back into the season. Update those product lines: Spring brings new product lines for most vendors Read More

Spring into Action

For a lot of us Northerners, it seems like winter just doesn’t want to let go. But as retailers know, spring really is right around the corner. This week, we’re bringing our checklist to review everything you’ll need to get right back into the season. Update those product lines: Spring brings new product lines for most vendors Read More

Don’t Lose Access

This week learn how you can request a login for our updated website, get the help you need to make the most our of your system, and ensure you’re staying updated with the latest version of Ascend. Don’t Lose Access: Starting February 20th, ascendrms.com visitors will need an account to access the Retailer Portal. After Read More

Happy Holidays

The holidays are here! We know you’re excited, but before you start opening your gifts, check out these goodies from Ascend. Take some time to write down our holiday support hours, watch the Winter Webinar (and then update to Winter 2016), and learn about the Bontrager light recall. Holiday Support Hours: There are a lot of holiday hours coming Read More

Check Your List

We’re all settled after Trek World and we had a great time meeting retailers and listening to your feedback. If you weren’t there (or just couldn’t make it to our seminars), this week we’ll cover best practices to get the most out of your Ascend system. Products Maintain a complete record for every product you Read More

Back to Product Basics

With our quarterly product updates, there’s always something new and exciting to learn in Ascend. But that doesn’t mean you should forget about the basics. One basic pair that everyone uses, but that sometimes gets overlooked, is our In-Store Products and Vendor Products. These two records have a lot of fields that look pretty similar and often contain Read More

Updates and Integration

There are a lot of cool things to look forward to in the Spring 2016 version of Ascend, including electronic signature capture and Chip & PIN processing with the Ingenico payment terminals. Here are a couple more things to convince you to spring forward with Ascend’s Spring 2016 version. Introducing Integrated Gift Cards: In the Spring Read More

Who’s Ready?

The Spring 2016 version of Ascend is almost here! And we’re doing our best to keep you in the loop on everything spring. This week we’re sharing previews of a few more of the gems you can expect on March 29th, along with some setup instructions that will ensure your store is ready for the update. Product Read More

Your Single Source of Truth

If you’ve been keeping your eye on our blog over the last month, then you know that the Spring 2016 version of Ascend is just a few weeks away. The entire team is excited to share all of the new additions we’ve made and this week we’re going to take a closer look at a Read More

Stay Positive

March is starting off with a snow storm here in Wisconsin, but that won’t stop us from bringing you lots of Ascend goodies. The Spring 2016 version of Ascend will be available to retailers on March 29th, so let’s take a look at a few of the features that will come with it. Stay positive: If you use In-Store Credit Read More

Fall 2015 is Here

The leaves are changing colors and with the new season comes an updated version of your favorite retail management system. The Fall 2015 version of Ascend includes driver license scanning, a new coupon process, and reservations! Start taking advantage of all the new features beginning on September 16th by downloading it straight from the Ascend Desktop. Read More

Powered-Up Purchase Orders

Ascend allows you to track inventory and process sales, but it all starts with your products. That’s why, with the Summer 2015 version of Ascend, we’ve made some improvements to your Purchase Order screen that’ll make ordering products just a bit faster with new columns, helpful highlighting, and multi-select. Keep reading to learn more in this week’s Read More

Do You Zebra?

Labels are the unsung heroes of many retail environments, but contribute a great deal to your team, inventory practices, and customers. Just think about it: they make it easy to process products during checkout, help advertise your business, and if you’re displaying sale prices along with MSRP, they might even help nudge some of your customers Read More

The More You Know

Ascend version 2.12 included many big improvements when it was released a month ago, but a few small features may have gone unnoticed. To make sure that you’re getting the most out of Ascend, we’re highlighting a few more smaller additions in this weeks post. Individuality, Rewarded: User-specific grid views are now available within the Category Mapper and Read More

Keep Up With Your Inventory This Summer

On June 10th we released Version 2.10 and several hundred locations have already updated.  If you’re not one of them, here are a few more reasons you should upgrade today. Fix What You Need To Now The Remove Duplicate Products tool is a great way to keep your product records clean. We’ve added an Inventory Only check box so, Read More

Ordering and Registering Electra Products in Ascend

In case you haven’t heard, Trek acquired Electra.  Here’s what you need to know about ordering and registering Electra products in Ascend. Update Your Product Records Electra bikes are included in our Trek product update that was posted this morning.  If you already sell Electra and have their products and UPCs in Ascend, Trek will be added Read More

The End Of Unreconcile

With the new Reconcile Inventory process we’ve changed how you handle products that you missed counting.  Previously you took care of these products, also known as “Unreconciled Inventory”,  after reconciling.  Now you must take of them before you hit the Reconcile button.  Why did we change this?   The previous process was very confusing.  It involved many steps.  It was a Read More

More Fine Print You'll Want To Read

We understand if we only focus on big projects, small but necessary improvements get neglected.  So with every release we’re devoting a portion of our time to small improvements.  We’re also making sure to select ones that have a significant positive impact.  There are several small improvements that you’ll get in Version 2.8 (due out December 10th).  A few weeks ago, Read More

The Fine Print You'll Actually Want to Read

With every new release we, like most software companies, tout the big new features.  But buried down in the fine print of the release notes are many small changes worthy of your attention.  We understand if we only focus on big projects, small but necessary improvements get neglected.  So with every release we’re devoting a portion of our time to small Read More