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Promotions

Tis the season

The end of November is considered the beginning of the holiday season in the US. Are you ready for the gift-giving season? Make sure you know the upcoming Ascend support hours, are up-to-date on Promotions, and can confidently issue Gift Cards, Gift Certificates, and In-Store Credit. Limited Support: The Ascend support line will be closed this Read More

Make a splash

If you’re like many retailers in much of North America, the traffic in your store is probably starting to drop off fairly significantly. If you’re in the northern portion of the continent, you might be able to switch over to your winter sports season – or if you’re in the southwest, you might just be Read More

Information overload

You’ll want to sit down for this one! From a new Ascend University contest to TCRM campaigns and a Dexter outage, there’s a lot going on this week in the Ascend world. No tricks, just treats: Do you like food? Do your coworkers like food? And do you like your coworkers? Excellent – because one Read More

Labor of love

Labor Day in the US is fast approaching. For most of the country, that probably means that your business is starting to slow down – and many vendors and retailers use this last, big holiday to close out excess summer inventory. It also means we’re inching closer to the release of the September 2018 version Read More

Tax breaks, rebates, and total recall

Trek recently announced a new recall, Wisconsin is running a “sales tax holiday” before school starts, and the Trek 2018 Summer Sale ended on July 30. There’s a lot going on this week for Ascend retailers, so we’ll make sure you’re up to speed on everything you need to know! Limited support: The support line Read More

The sale of the summer

The Trek Summer Sale starts this week! Are you ready for it? We’ve got the resources you need right here. It’s also the final days of our Sherpa contest! Make sure you’re up-to-date in Ascend University for a chance to win an Xbox One S. Trek Summer Sale: Take advantage of Trek’s Summer Sale – with sale Read More

Bring the heat

In the US, Memorial Day is the unofficial start to summer. Now that your customers have had a taste of good weather, your season’s sure to jump into full swing – make sure you’re fully prepared. Service outage: Several Ascend online services will be down beginning at 11:00 pm Central time on Tuesday, May 29 Read More

Get your money’s worth

Winter may not want to let go just yet, but the signs of spring are marching forward! Spring fling: The Spring 2018 version of Ascend was released on March 20. And after just three weeks, over 76% of our global users have already updated! If you haven’t joined them yet, mark your calendar and set Read More

We have the knowledge

The newest version of Ascend is live, along with the Ascend University video for the most noticeable part of the update. Trek Fest starts this week and, if you use Trek Connect Retail Marketing, your spring coupons are also live. There’s a lot of information here, but luckily, you have Ascend to help organize and Read More

We’re off to meet the wizard

The Spring 2018 version of Ascend is bringing a lot of cool new features to a desktop near you. Coming next week, on Tuesday, March 20th, spring brings an update to On Sale, a modified locked transaction notification, and much, much more! The Wiz: The On Sale section of Ascend has been renamed to the more common Read More

Spring forward

The weather may be having trouble making up its mind, but spring will be here before you know it! The Spring 2018 version of Ascend was released to beta and early release retailers on February 28. It will be available to everyone else on March 20 – so get to know our new features this Read More

New season, new merch

Fall is quickly approaching! And so is some updated merchandise. Keep the customers smiling by importing updated vendor files into your database, then learn more about the Fall 2017 version of Ascend dropping on September 12th. Plus, we’ve got an update impacting REI and other store branded MasterCards. Read on to learn more. Bring on Read More

Fall into Work Orders

Believe it or not, fall is just around the corner – and the Fall 2017 version of Ascend is coming with it! Coming next month, Fall 2017 brings a whole lot of improvements to Work Orders. Plus, we’ve got a final reminder to turn in your Summer Sales information for a rebate from Trek. Set Read More

Don’t you forget about me

Don’t let the busy season make you forgetful! Now is the time to really stay on top of your inventory and upcoming On Sales. So let’s talk about the Trek Summer Sale (starting this week) and check in on cycle counts. Come see the Summer Sale: The Trek Summer Sale starts this Thursday, July 27th and runs until Monday, August Read More

Nothin’ but Blue Skies

The Spring 2017 version of Ascend was released last week, and nearly 65% of our locations world-wide have already updated! Have you joined them yet? Update to Spring 2017: If you haven’t updated yet, schedule some time outside of your normal business hours to join the expedition! Check out all the new features – including Read More

UPDATED: Keep Clipping Coupons

UPDATE: 11/23/16 11:00AM CST  We’re happy to report that we’ve received an “all-clear” notice from Chase Paymentech™. Wells Fargo cards should now be processing normally on your Ascend system. The issue was traced back to an update that Wells Fargo made last Thursday to their payment systems. Unfortunately, the change ended up negatively impacting all Read More

Get Down with the DM

We aren’t talkin’ Snapchat, but Ascend does give you the power to directly contact your customers on their mobile phones using SMS. Read on to learn how to make sure you’re taking full advantage of your system services. Plus, we’ve got some information on the 2016 Trek Summer Sale. Start with the Data: Before you Read More

Spring Showers Bring Summer Flowers

The Summer 2016 version of Ascend will be here before you know it. While the Spring release got off to a rocky start, we’ve ironed out the kinks and added some great additional features. The Ol’ Switcheroo: How many times have you chosen one of the five John Smiths in your system for a transaction, Read More

Upgrade to Version 2.12 Today!

Version 2.12 is here and we’re ready to share all of its newest feature with retailers far and wide. If you haven’t updated your system, make sure to do so as soon as possible to start taking advantage of all of the improvements we’ve made. Not sure what’s included? Read on for a short list Read More

Introducing Ascend Customer Groups!

Version 2.12 is almost here.  It’s available now for our Early Release retailers and will be available to everyone on December 9th.  With this latest version we’re excited to introduce Customer Groups.  For a quick preview of this new feature, check out this video from Ascend’s Product Manager, Luke Natvig. The Power is in Your Read More

Version 2.11 Update

We’ve had a busy few weeks here at Ascend. Here’s what’s been going on. Hotfix Recap On September 2nd, we released Version 2.11. Two weeks later we discovered a bug. Though the bug was limited to a very specific scenario, it affected inventory levels and we immediately halted upgrades to that version. Two days later, we Read More

On Sale Keeps Getting Better

Version 2.11 is just days away! It will be available to all dealers on September 2nd. Click here to register for our release webinar at 10:00 AM CDT on Wednesday, September 3rd.  We’ll also continue to review new features in upcoming blog posts. Below we’ll cover some additional On Sale features that will be included in this Read More

On Sale Labels are here!

Version 2.11 is just around the corner! It went out to our Early Release dealers last week and will be released to all dealers on September 2nd. Over the next few weeks, we’ll preview some of the new features coming your way. Put a List of Items On Sale You’ll see a new “Product List Search” tab when placing items on Read More

On Sale Improvements & Release Update

Last week we announced we’re back to providing you improvements in Version 2.  See below for more details about what’s coming your way. On Sale Improvements: The On Sale function in Ascend has always been a great tool for you to automatically discount specific products at point of sale for a set date range.  We’re Read More