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Reports

It's Time for Your Ascend Health Checkup

Many of us wouldn’t know it from the weather, but Spring is just around the corner.  Before Spring arrives, make sure your Ascend database is healthy and ready.  We’ve added a new Ascend Health Checkup report in Version 2.9 to help you. Accessing & Running the Report: To access the report, you can log into Ascend Online Read More

Spring has Sprung!

Spring has sprung and so has Ascend Version 2.9!  We released the latest version this past Tuesday night (3/18).  Over 400 locations have updated.  If you haven’t yet, there are plenty of reasons to do it now. Read All About It:  We’ve been blogging about the reasons to update since the end of January.  Here’s Read More

The Gift That Keeps On Giving

Last week, we released version 2.9. Less than a week later, it became the most installed version of Ascend in the world. And the best part is, we weren’t even done yet… What Gets Measured Gets Done Those of you that have updated are already using the new Customer Panel to do a better job Read More

Attention Buyers: Your Life Just Got Easier

The job of the retail buyer is a challenging one.  Figuring out what to buy to keep a store stocked with profitable products isn’t easy.  It’s even harder if you’re a buyer responsible for multiple locations.  If that’s you, we’re happy to announce that life just got easier with Ascend Version 2.9 and the new Inventory & Sales History Report. Access Read More

More Customer Data at your Fingertips

With Ascend Version 2.9 we introduced our new Customer Panel. The new panel puts a wealth of information about your customers right at your fingertips in the sales screen. In Ascend Version 2.10, due out on June 10th, you can look forward to even more. Totals for All Locations: Many of you have more than one Read More

What's an .rpt file? Upgrade and you won't care.

In version 2.10, we’ve made some replacements and additions we think you’re going to love. Replacements We didn’t want XP to be lonely in retirement, so we decided to get rid of some older file formats, too. When you email a receipt, you’ll be sending a .pdf file instead of .htm. When you email a Read More

Are You Capturing More Customer Data?

In Version 2.9, we introduced the new Customer Data Capture report. It tells you, by employee, how well you’re doing at getting contact information from your customers. With version 2.10, we’ve made some improvements. If you’ve run the Customer Data Capture report in the last week, you’ve seen a new “Address” column to track the capture of a customer Read More

We Didn't Forget Reporting…

Ascend version 2.12 has been out in the wild for about a week, but we haven’t finished telling you about all the new features quite yet. This update includes reporting improvements to help you track customer group sales, so if you want to learn how the get the most out of your data keep reading. Read More

The More You Know

Ascend version 2.12 included many big improvements when it was released a month ago, but a few small features may have gone unnoticed. To make sure that you’re getting the most out of Ascend, we’re highlighting a few more smaller additions in this weeks post. Individuality, Rewarded: User-specific grid views are now available within the Category Mapper and Read More

Tackle the Shelves

Many of our dealers are right in the middle of full store inventories, so this week we’re highlighting some helpful tips that might save you some time (and a few headaches) while your team tackles the shelves. Count Everything: A physical, full store inventory count should be completed once a year. Every salable product is Read More

Ease Up

Whether you’re taking care of a warranty item for a customer or receiving orders, the Spring 2015 version of Ascend RMS is about to make your job easier. Interested in learning how? Read on. Just want the know how? Go watch our videos. Bookkeepers Rejoice: The updated purchase order receiving process is sure to have Read More

Look Who's Here!

The Spring 2015 version of Ascend RMS is ready for the new season. Start taking advantage of all the new features we’ve been working on by downloading it now. From icons to Warranty Items to Receiving and more, our team has been working hard to bring you the first release of the year! The facelift might Read More

Q-pons!

Summer is on it’s way out the door and Fall is tumbling in. So, in the next few weeks we’ll be bringing you some bite-size highlights from the Fall 2015 version of Ascend. This week we’re exploring our new coupon functionality. Read on to learn more. All in the Family: In the days of yesteryear it used Read More

Update to Winter 2015

We’ve been well above 40 degree weather for most of December, but don’t be fooled: Winter 2015 is here. Update today to take advantage of updates to Work Orders, Reservations, promotional sales abilities and payment processing. Update Now: The Winter 2015 version of Ascend allows you to easily: Add multiple Rental Units to a Reservation Read More

UPDATED: Spring 2016 Update FAQs

UPDATE: 05/17/2016 9:00AM CDT Due to some issues reported with the Spring 2016 version, we put a hold on new updates. Unfortunately, fixing these issues is taking longer than we expected. Because we want to get it right, rather than just quickly, we’ve decided to instead skip additional Spring updates and simply release everything (including the Read More

Check Your List

We’re all settled after Trek World and we had a great time meeting retailers and listening to your feedback. If you weren’t there (or just couldn’t make it to our seminars), this week we’ll cover best practices to get the most out of your Ascend system. Products Maintain a complete record for every product you Read More

Remember the Good Ol’ Features

By releasing four major updates a year, we’re often using these posts to help explain how to use new features (like multi-store updates and processing chip cards through Chase Paymentech™) to help power your business. But Ascend has a lot to offer and sometimes existing features might go unnoticed. So this week, we are focusing on a couple Read More

Fall into the Season

The official first day of fall is still a few weeks away, but at Ascend, fall is just around corner. The Fall 2016 version of Ascend will be available next Tuesday (Sept. 13th) for all retailers. It brings some simple updates to Work Orders and other key areas of Ascend. What time is it? Time for Read More

Goodbye, 2016!

This year brought a lot with it – including some nifty updates to your retail management system. Read on to learn about how to best wrap up 2016 and make sure to review our holiday hours. Backup: All versions of Ascend since Summer 2015 allow you to schedule your nightly backups. However, your end-of-the-year backup is one you may want Read More

UPDATED: Make Your Resolutions

UPDATE: 1/19/17 10:00AM CST  Trek has issued a voluntary recall of select Bontrager Approved TLR Disc 700C 24H wheels, including some which were included with Trek 720 Disc bike models. We’ve prepared queries to help you quickly locate bikes and wheels which may be affected (both in your inventory and sold to customers) and steps to best Read More

Track Those Add-Ons

Spring is on its way and that means tune-ups. This week, we’re reviewing the difference between products added to your sales transaction versus those added to work order details and we’ve got a reminder to sign-up for your very own website login account. Read on to learn more! All in the details: Accuracy is vital Read More

Season of Transformation

The seasons are marching on, and they’re bringing lots of change with them. This week, we’re covering a few things you can do to keep your store ready to go throughout the summer. TCG quarterly price update: Last week, Trek released their latest quarterly price update. The In-Store Pricing report on Ascend Online Reports (AOR) allows Read More

Ready for the season?

This is a busy time for many of our retailers, so this week we’ll go over a few small things that will help you tackle the summer. Plus, we’ve got some info about our new release. Secure payments made easy: When you start a transaction, it gets a unique security certificate through a Secure Hash Algorithm (SHA). This Read More

Summer 2017 is here!

Summer 2017 is here! Update to the latest version of Ascend today. And we know you’re getting busy, so we’ve made this release focus on some back end changes meant to help provide sales floor benefits. Get the highlights, watch the overview video (below) for a peek at the new features, read our release notes Read More

Capture that data!

The hardest part is getting the customers into your store for the first time; so why not use Ascend to help bring them back? Getting the customer’s information at the point of sale is one of the most important things to get into the habit of doing. All this data can be gathered together so Read More

Don’t get set back

Daylight Savings Time ends November 5 – don’t forget to set your clocks back! But while you’re at it, don’t leave your books back in time. Ascend offers integration with the QuickBooks® Pro Desktop software, so all you need to do is import your end-of-day files to keep on top of your data entry. Bookkeeping Read More

Reporting for duty

This week, we’re covering the many reporting options available to Ascend users. Everything from your daily reports within the Ascend system to the complex custom-created reports you can design for you and your shop’s use in Ascend Analytics. Veterans’ Day is this Saturday (November 11) in the US and the Ascend team would like to send Read More

Time to focus

For most of the country, January is a pretty slow time in terms of sales. But that makes it a great time to focus on the aspects of your business that tend to fall to the wayside when the busy season hits. This week, take some time to make a plan to get the most Read More

Get your money’s worth

Winter may not want to let go just yet, but the signs of spring are marching forward! Spring fling: The Spring 2018 version of Ascend was released on March 20. And after just three weeks, over 76% of our global users have already updated! If you haven’t joined them yet, mark your calendar and set Read More

Summer is here!

June 21 is officially the first day of summer in the northern hemisphere – but here in Ascend, we’re celebrating a few days early with the release of the June 2018 version on June 19! Normally, we try to keep our summer releases focused on fixing bugs and improving back-end performance (since we know it’s Read More

Tax breaks, rebates, and total recall

Trek recently announced a new recall, Wisconsin is running a “sales tax holiday” before school starts, and the Trek 2018 Summer Sale ended on July 30. There’s a lot going on this week for Ascend retailers, so we’ll make sure you’re up to speed on everything you need to know! Limited support: The support line Read More

Go beyond the point of sale

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Easily set, measure, and track goals and performance while continually forecasting for the future with Ascend. Click here to request your demo today.