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Spring cleaning

The groundhog may have seen his shadow, but we’re still getting ready for spring. This week, take some time to do a little housekeeping to ensure you’re prepared for whatever the season brings. KHS part number updates: KHS has changed a large number of part numbers in their system in order to allow for product Read More

Break out the popcorn

On a cold winter day, it’s tempting to just switch on the TV and zone out until spring. But that’s not usually a realistic option! This week, we’re here to help bring a little of that low-key feeling to your workday with three new videos on Ascend University. So grab a snack, sit back, and Read More

Start the cycle right

Inventory season is wrapping up, but that doesn’t mean you should put your inventory scanner away! This week we’ll explore how to create a plan to run cycle counts periodically throughout the year. Plus, learn what else you can do to stay on top of things this year. Cycle counts: Cycle Counts are an excellent way Read More

Things are heating up

It may be chilly outside, but that’s no reason to put off your full-store inventory! Make sure you and your inventory scanner are warmed up and ready to go on the big day. You should also write down some upcoming limited support hours. And if you’re not on the Winter 2017 version of Ascend yet, Read More

Don’t get set back

Daylight Savings Time ends November 5 – don’t forget to set your clocks back! But while you’re at it, don’t leave your books back in time. Ascend offers integration with the QuickBooks® Pro Desktop software, so all you need to do is import your end-of-day files to keep on top of your data entry. Bookkeeping Read More

Better inventory, better business

Winter is on its way. And for many of our customers, that means it’s time to dust off the scanners and start taking counts! Read on to learn how to keep your inventory accurate with cycle counts. Cycle counts are an important part of your inventory maintenance and help make full store inventories a lot less Read More

Updates away!

Having trouble getting Ascend to recognize your inventory scanner? Printers shared over the network having fits? Are you running Windows® 10? Reset settings from the latest round of Windows® updates may be to blame. Read on to find out how to fix these issues. Unrecognized inventory scanner: Not seeing the familiar green Windows Mobile Device Read More

Don’t you forget about me

Don’t let the busy season make you forgetful! Now is the time to really stay on top of your inventory and upcoming On Sales. So let’s talk about the Trek Summer Sale (starting this week) and check in on cycle counts. Come see the Summer Sale: The Trek Summer Sale starts this Thursday, July 27th and runs until Monday, August Read More

Keep your cool

We know it’s not the time of year you want to be thinking about your computer security – but it’s exactly the time you should keep it in mind! Scammers, spammers, and hackers don’t take vacations – and many know that summer is the busiest time of most retailers’ year – so the warmer weather Read More

Grab your sunglasses

Memorial day is just around the corner in the US – signaling the end of a rainy spring and the beginning of a (hopefully!) sunny summer season. We have a couple items to add to your calendar: our holiday hours next week and the upcoming Summer Ascend release. Limited support hours: Next Monday (May 29th) is Memorial Read More

Nothin’ but Blue Skies

The Spring 2017 version of Ascend was released last week, and nearly 65% of our locations world-wide have already updated! Have you joined them yet? Update to Spring 2017: If you haven’t updated yet, schedule some time outside of your normal business hours to join the expedition! Check out all the new features – including Read More

UPDATED: ‘Tis the Season

UPDATE: 12/14/16 12:00PM CST  Trek has issued a voluntary recall of select Bontrager lights, including some Flare RT and Ion 700 RT models. We’ve prepared queries to help you quickly locate lights which may be affected (both in your inventory and sold to customers) and steps to best manage inspections for your claims. Learn more Read More

Winter is Coming

The Winter 2016 version of Ascend, that is – no need to find yourself a direwolf! Early release retailers can expect to see the new version early next week, and the rest of you only need to wait another month. Stay tuned here for the next few weeks to get a sneak peek at all Read More

1, 2, let Ascend count for you

Do you feel like the seasons are flying by? Then your Ascend updates might be too! And we understand how that can lead to some features getting lost in the shuffle. So, this week we’re looking over a useful feature you might be overlooking. Meet your new cash calculator: The Cash Drawer Counter is a great tool for anyone cashing Read More

Did someone say “update”?

This week we’ve got some news on our latest update, a new group on the ACN to help with vendor update notifications, and information on outdated hardware. Plus, our October Hardware Sales specials. Read on to learn more. New season, new version: The Fall 2016 version of Ascend is quickly becoming the most installed version in Read More

Out with the Old

We’ve been doing some fall cleaning to clear out the cobwebs (so we can put up our Halloween decorations, of course!), and this week we’re focusing on a few things you can do to keep your shop running smoothly. Update Ascend: The Fall 2016 version of Ascend was released last week, and nearly half of Read More

We’ll Meet You There

Trek World starts next Monday and we’re getting seriously excited! Here’s a couple things to keep in mind if you’re attending – and a couple other things to keep in mind even if you’re not! We know you’re excited to see all the new products this year, but don’t forget about us while you’re visit Read More

UPDATED: Don’t Get Hung Up

UPDATE: 7/22/2016  2:13 PM CST We’ve receiving reports on the support line that some customers aren’t recognizing a new instance where payments are being declined. If ignored, transactions are not successfully completed and payment isn’t received. Read on to learn how to make the most out of the new security standards meant to protect your Read More

Stay Positive

March is starting off with a snow storm here in Wisconsin, but that won’t stop us from bringing you lots of Ascend goodies. The Spring 2016 version of Ascend will be available to retailers on March 29th, so let’s take a look at a few of the features that will come with it. Stay positive: If you use In-Store Credit Read More

Sales, Sales, Sales!

Here in Wisconsin, the weather’s warming up and we’ve lost most of our snow cover. That can only mean one thing – Spring! No doubt your customers have cabin fever just as much as we do, so get ready to start selling. Trek Fest 2016: Have you heard? Trek has expanded Trek Fest 2016 to Read More

Data Powers Your Business

This week is all about data: we’ve got a new Ascend University video module for you and a couple reminders regarding inventory scanners. Data is Good: Whether you’re dealing with inventory numbers, sales metrics, or customer information, I think we can all agree that having accurate data is always a good thing. But it shouldn’t Read More