1 (877) 875-8663

Version Updates

Ascend Version 2.2 Preview

The next update to Ascend will be available this month.  We’re very excited about the new features in Version 2.2: We’ve totally revamped the On Sale process in Ascend.  We’ve created a new screen for adding items to an On Sale.  Dealers with multiple locations will now have the ability to download On Sale records Read More

Ascend Version 2.3 Preview – Part 1

Ascend Version 2.2 Critical Update: Tonight (1/23) we will be posting an Ascend service release to update our integrated email service.  If you’re on Version 2 you must upgrade by January 30th. If you don’t, you will not be able to send email messages from Ascend after that date. About a month ago, we had an Read More

Ascend Version 2.3 Preview – Part 2

Ascend Version 2.2 Critical Update: An Ascend service release is available now to update our integrated email service.  If you’re on Version 2 you must upgrade by Monday, January 30th. If you don’t, you will not be able to send email messages from Ascend starting Tuesday, January 31st. About a month ago, we had an extended Read More

Ascend Version 2.3 Preview – Part 3

Ascend Version 2.3 Preview Continued: We’re in the final two weeks of programming for the next major release of Ascend. It will be available to our “early release” dealers in mid-February and available to everyone in mid-March. Two weeks ago we presented Part 1 of our preview and last week Part 2.  Let’s continue today Read More

Ascend Version 2.3 Preview – Part 4

This is the fourth and final part of our Ascend Version 2.3 preview.  If you missed any previous parts, click these links to view Part 1, Part 2 or Part 3. Version 2.3 will be available for our early release group next week on Monday night, February 20th.  Contact us if you’d like to be Read More

Our 20 Mile March

In his most recent book, Great By Choice, Jim Collins introduced the concept of the 20 Mile March. It’s based on the story of Amundsen and Scott; two expedition leaders racing to the South Pole.  Amundsen’s team finished easily. Scott’s party died in the brutal arctic cold. Both started with the same goal.  But Amundsen Read More

Ascend's eCommerce Integration

Before we get into today’s topic, here’s a quick Version 2.3 update.  To date, nearly 60 locations have upgraded as part of our Early Release group.  All is going well and we plan to make it available to everyone the week of March 19th.  In case you missed our preview, click these links to view Part Read More

Venturing into the unknown

This past Sunday I flew into Frankfurt, Germany. I’m spending the week in Germany and Switzerland visiting Ascend dealers and our local support team. When I’m traveling and have extra time, I like to venture into the unknown. I hop on the train from the airport into the city center, store my luggage and start Read More

Das ist cool!

Last week I had the privilege of visiting bike shops in Germany that are using Ascend. At one our stops I was sitting in the receiving area with their buyer/receiver and Urs Keller, our Ascend Manager in Germany. I was trying to follow their conversation in German as they were reviewing the order screen. Suddenly their Read More

Happy Birthday Version 2

One year ago this week we introduced Ascend Version 2. On the surface, it wasn’t a big change.  At the last Trek World  I joked that the main comments we heard were “It’s pretty much the same as Version 1” and “It’s slower”.  While it wasn’t readily apparent, much had changed. We had completely migrated Read More

Spring Ahead to 2.3!

I know you’re all busy so I’m going to keep this short today.  Times are busy here as well! By now you’ve all moved your clocks ahead an hour.  Now is also the time to move your shop ahead to Ascend Version 2.3.  Over 365 locations already have. If you’re one of those locations that Read More

"Where are my Analytics?" and "Where did these work orders come from?"

“Where are my Analytics?” and “Where did these work orders come from?” We’ve been hearing these questions often. Here are the answers. Waiting for Ascend Analytics: Over the last several weeks it’s been taking longer and longer for the previous day’s numbers to appear on Analytics. Most recently it was taking until well into the afternoon. Read More

Version 2.3 Issues and Analytics Update

We’ve recently discovered two issues with Version 2.3 that you should be aware of. Trekfest on sale not importing: Dealers running Version 2.3 cannot import the Trekfest on sale using the Trek Sale Wizard (Desktop > Integration > Trek > Sale Wizard).  The problem is related to the attribute we added to the On Sale Read More

2.3 Critical Update and 2.4 Release Schedule

2.3 critical update Last week I told you about two recently discovered issues that you need to be aware of.  Click here to read the details.  They are critical enough that we don’t want to wait for version 2.4 to fix them.  We will be releasing an update to Version 2.3 to our Early Release dealers this week.  We’ll Read More

2.4 Preview – More Receipt Improvements

We’re putting the wraps on Ascend Version 2.4. It will be available for our Early Release dealers on May 14th and for all dealers on June 11th. More Receipt Improvements In Version 2.3 we spent time improving customer receipts.  We added the ability to specify your own custom footers and to email a receipt from the Change Read More

Why are you working on that?

We at Ascend are lucky. We work for a great company (Trek). We support a great product that helps hundreds of cycling retailers around the world. And we have passionate and involved customers that want to help make Ascend the best system it can be. I’m often asked: “Why are you working on <fill in Read More

Version 2.4 – Early Release Update

Today we previewed and released Ascend Version 2.4 to our Early Release Team of dealers.  We will make it available to all dealers next month on June 11th. Here are some highlights of what we previewed for them today: When you choose to unreconcile a category, Ascend now asks if you want to unreconcile its child categories. On Read More

Ascend Version 3 – To the Cloud!

We’re excited to announce that work on Ascend Version 3, our next major platform, is underway with an expected release date of Q2 2013.  Before then you will see two more major upgrades to Version 2.  Version 2.4 will be released next month on June 11th.  Click here for a preview of the changes that Read More

Join us for our Ascend Version 2.4 Webinars

On Monday night, June 11th, Ascend Version 2.4 will be available for you to download in your stores. Please join us on Tuesday, June 12th, at 9am CST or Wednesday, June 13th, at 11am CST for an overview of the new features. To register for the Tuesday session go to https://www1.gotomeeting.com/register/893359656. To register for the Read More

Ascend Version 2.4 Update

Ascend Version 2.4 was released last night.  We have temporarily halted the upgrade because of the discovery of a critical bug.     When old work orders are being deleted, Ascend is not properly putting the items back into in inventory. We will have a fixed version out shortly and will resume upgrades after that.  If you updated Read More

The Re-Imagination of Nearly Everything

In the winter of 2004 I, along with other managers at Trek, read Re-imagine! by Tom Peters.  The premise of the book was that businesses need to constantly evaluate and re-invent themselves.  Peters emphasized how the web would dramatically change all businesses.  Not long after reading the book, Trek decided to get into the software business and Read More

Coming Soon: SMS messaging in Ascend

SMS (a.k.a. Text) messaging is very popular.  I know that’s not a big revelation for anyone.  When my 75 year old mom started texting me this past year, I knew we were reaching technology saturation.  Recent statistics bear this out as well: Some 83% of American adults own cell phones and three-quarters of them (73%) send and receive text Read More

Ascend Mid-Year Update

As we enter the second half of 2012, here’s an update on the major initiatives we’re working on at Ascend. 1.  We’re winding down work on Ascend Version 2 We’re putting the finishing touches on Version 2.5.  It’s the last planned update for Version 2.  It will go to early release  on August 20th and Read More

Version 2.5 – Early Release Update

On August 20th we will make Ascend Version 2.5 available to our Early Release dealer group .  We will make it available to all dealers next month on September 17th. Here are some highlights of what’s included: You’ll be able to text message your customers from Ascend.  See my previous blog on this topic for full Read More

Red Shield Integration in Version 2.5

With Version 2.5 we’ve made it easier to sell and register Red Shield extended warranty contracts. Previously, to register the contracts you had to get out of Ascend and go into Dexter.  That either slowed down the sales process or meant that the contracts had to be entered later on.  Because of that some contracts Read More

Version 2.5 Release Scheduled for October 1st

We’ve rescheduled our release of Version 2.5 to October 1st. With every new version of Ascend, we schedule a “Release Candidate” phase.  One month before our scheduled release date, we give the latest version of Ascend to a large group of dealers to use in their stores.  If we discover any problems, it gives us Read More

Version 3 Project Update – Milestone Alert!

We’ve reached a major milestone in our project to take Ascend to the cloud.  This week we started internal testing on the first release of Ascend Version 3. It took me four steps to get set up: Get the web address from our fantastic development team. Open up my Google Chrome browser and paste in Read More

Join us for our Ascend Version 2.5 Webinars

On Monday night, October 1st, Ascend Version 2.5 will be available for you to download in your stores. We want you to make the most of this new release.  With features like integrated SMS text messaging and Red Shield integration, you’ll want to update soon.  Please join us on Tuesday, October 2nd, at 9am CST Read More

"Das ist cool!" Revisited

Last March I blogged about my Ascend dealer visits in Germany (read Das ist cool!).  The short version of the story was a German dealer was very excited to see the new feature to print special order receipts at receiving time.  The bad part of the story was they could have been using the feature for Read More

Chrome Is It!

With a nod to the old Coca-Cola campaign, I’m officially announcing that “Chrome Is It!”.  Google Chrome is the official web browser of Ascend Version 3. Why only one browser? My decisions regarding the development of Ascend are guided by the following principles: We will maximize the time we spend programming new features and improvements. Read More

Spread the Word!

We need your help spreading the word about our weekly blog.  With Ascend Version 3 on the way, it’s important that you and your fellow employees stay informed. Once we release Version 3, it’s our goal to get everyone on it as soon as possible.  We want it to be an easy transition for you. Read More

Update: Ascend and Windows 8

Windows 8 was released on October 26th.  Here’s what you need to know about Ascend and Windows 8. Ascend and all of our certified peripherals work fine on Windows 8 Pro Edition.  For the latest installers, go to the Downloads page on our website at www.ascendrms.com.  We now have a client installer that works on Read More

2 Steps to Start Getting Ready for V3

Our progress continues on Ascend Version 3.  As with most major projects we’ve had some surprises and things are taking longer than expected.  We’re focussing all of our energy on providing a fast and reliable system to carry us all into the future.  We’re targeting the 2nd half of 2013 for release.  Sometime after the 1st of Read More

Happy Holidays from Ascend!

On behalf of the entire Ascend Team I’d like to wish you all a Merry Christmas and a Happy New Year!  Thank you for a wonderful 2012.  Together we’ve accomplished some great things.  We’re looking forward to an exciting 2013. I’ll Have A Blue Christmas Because of You Back in September we released Version 2.5.  Read More

A Belated Happy "Blue" Year and 2013 Budgets

Greetings and a much belated Happy New Year to all of you.  As I reported in my last blog post, the Ascend Team met a challenge I issued to them last year.  With your cooperation they got over 90% of our locations to upgrade to version 2.5.  It was no small feat.  To date over 875 Read More

Ascend Business Update

Welcome New Customers! It’s been a busy year getting new customers online with Ascend.  So far we’ve welcomed nearly 100 locations to the family.  We’re glad to have you with us.   Ascend Version 2.6: We’re happy to announce that Version 2.6 will be available for early release on Monday night (6/24).  It’s been running in Read More

On Sale Improvements & Release Update

Last week we announced we’re back to providing you improvements in Version 2.  See below for more details about what’s coming your way. On Sale Improvements: The On Sale function in Ascend has always been a great tool for you to automatically discount specific products at point of sale for a set date range.  We’re Read More

The End of Cash Drawer Carpal Tunnel

For years employees have been closing the Ascend cash drawer at the end of every transaction, whether they actually needed to put something in the drawer or not.  With Version 2.6, those days of “Cash Drawer Carpal Tunnel” are over.  You can now define which payment types will open the cash drawer.  To set this Read More

Success Stories

We’re Collecting Success Stories:  There are many great stories out there about dealers that, with the help of Ascend, have produced great business results.  We want to hear from you.  Your stories are learning tools and inspiration for your fellow dealers.  We’d like to tell them here on this blog. Recently Mike Wood of Team Read More

The End of "Oops!"

Currently in Ascend, when you open a product record, it goes right to the Quantity field.  On occasion this leads to people mistakenly changing the quantity on hand.  When they do, there’s no trace of what happened except for an inventory adjustment that says “Changed quantity within Product Editor”. In the upcoming Version 2.7 we’ve Read More

The Best Productivity Enhancement in Years

“Best productivity enhancement in years!”  That’s what one our customers told us when describing this new feature.  You be the judge. Scan Serial Numbers at Receiving: Starting in Version 2.7 you can configure Ascend to automatically prompt you to scan a bike’s serial number immediately after scanning its UPC barcode.  This will allow you to quickly receive Read More

Top 5 #TrekWorld Topics

We had a fantastic time at #TrekWorld visiting with our great customers.  Here were the Top 5 conversation topics: Financial Discipline:  The seminar of the week was John Burke’s “7 Keystone Habits for Successful Dealers”.  Keystone habit #1 was “Financial Discipline”:  You should have a 2014 budget by the end of this year.  You should be Read More

Don't Discount Your Service Labor Charges

If you don’t discount your service department’s labor charges, Ascend has just made your life easier.  If you do, perhaps this new feature will change your mind. New “Exclude Labor Items” Checkbox: We’ve added a new Exclude Labor Items checkbox to the Discount Calculator form.  When you open the form from a Work Order that Read More

Introducing Ascend Version 2.7

We’re excited to announce that on Tuesday night, September 17th, we will release Ascend Version 2.7. Register for a webinar: We’re hosting webinars to give you an overview of the new features in this release.  There will be one on Tuesday the 17th at 9am Central Time and another on Wednesday the 18th at 11am Read More

The Top 4 Reasons to Update to Version 2.7

There are many great reasons to update to Ascend Version 2.7.  Here are the Top 4: Join the Crowd:  Nearly 200 locations have already updated.  You should join them. Save Time:  Reduce the time it takes to receive your bike orders and scan in serial numbers. Save Money:  Don’t discount your labor charges.  Use the Read More

Improve Your Inventory Scanning Speed and Accuracy

With the full store inventory season approaching we’ve made many improvements for you.  Our goal is to make this critical business process simpler, faster and more accurate. New Inventory Scanner: We’re now selling the new Motorola MC2180 scanner.  It has a 2.8 inch color touch screen and plenty of memory to handle large inventory (aka Read More

3 Prep Steps for Your Upcoming Continuous Improvement Event

With Fall upon us and Winter approaching, now is the time to take a step back, to evaluate your business and to set an action plan for the coming year.  A continuous improvement event with Trek is the perfect format to do this.  Here are 3 steps to get ready for your event. Schedule It!  Read More

Turn Your Old Inventory Into New Cash

Identifying and removing the oldest and slowest moving products from your stores is an important and never-ending task.  To help you, we’re introducing a new Aged Inventory Report in Ascend Version 2.8. We Simplified the Report  Before there were two reports called “Aged Inventory by Vendor and By Date” and “Aged Inventory by Date”.  Now Read More

The Fine Print You'll Actually Want to Read

With every new release we, like most software companies, tout the big new features.  But buried down in the fine print of the release notes are many small changes worthy of your attention.  We understand if we only focus on big projects, small but necessary improvements get neglected.  So with every release we’re devoting a portion of our time to small Read More

Extreme Makeover: Ascend Inventory Edition – Episode 1

In case you couldn’t tell, we’re sticklers about inventory control.  This is how we see it:  Your inventory is THE major asset of your business.  We must give you the tools to maintain an accurate inventory, to keep turning it and to make it as profitable as possible. This was our focus for Version 2.7 and it continues Read More

Extreme Makeover: Ascend Inventory Edition – Episode 2

In Episode 1 we introduced our new Reconcile Inventory feature.  In today’s episode we’ll introduce you to the new and improved Reconcile Inventory grid. Stay Right Where You Are: Sometimes products you scan need fixing.  They may have a duplicate record.  Pricing may be below cost.  Or maybe they haven’t been categorized.  Previously you’d have Read More

Extreme Makeover: Ascend Inventory Edition – Final Episode

If you haven’t already, make sure to check out Episode 1 and Episode 2.  Today we wrap up our overview of Ascend’s new Reconcile Inventory Feature.  What did you forget to count? Sometimes when you do an inventory you miss a few products.  Sometimes products are gone.  Previously you had to wait to find out about them until Read More

Trek Care Integration is Here!

The new Trek Care Program was introduced this past August.  Integration with this new program is available now in Ascend 2.8.  It is available now for early release.  Otherwise, it will be available to everyone on December 10th. No Duplicate Data Entry: When you add a Trek bike to a sale, Ascend automatically presents the new Trek Read More

More Fine Print You'll Want To Read

We understand if we only focus on big projects, small but necessary improvements get neglected.  So with every release we’re devoting a portion of our time to small improvements.  We’re also making sure to select ones that have a significant positive impact.  There are several small improvements that you’ll get in Version 2.8 (due out December 10th).  A few weeks ago, Read More

The End Of Unreconcile

With the new Reconcile Inventory process we’ve changed how you handle products that you missed counting.  Previously you took care of these products, also known as “Unreconciled Inventory”,  after reconciling.  Now you must take of them before you hit the Reconcile button.  Why did we change this?   The previous process was very confusing.  It involved many steps.  It was a Read More

Out With the Old and In With the New.

It’s time to replace the Windows XP PCs in your stores.  Here are 3 great reasons why: You can get a great deal on new PCs right now.  The end of the year is the best time for deals on new computers.  Contact our Ascend Sales Rep, Pat Gronemus, at sales@ascendrms.com for a quote. Support Ends on April 8th, 2014.  Microsoft Read More

Upgrade to Version 2.8 for QBP Integration

For the past several weeks we’ve shared many great reasons to update to Version 2.8.  Here’s another:  In the near future QBP integration won’t work from any previous version of Ascend. Temporary Integration Shutdown: QBP is moving to a new website.  The move is scheduled to begin on December 30th and to last for one week.  During Read More

What You See is What You Get

WYSIWYG (pronounced WIZ-ee-wig) is an acronym for “What You See is What You Get”.  In Ascend Version 2.9, due out on March 18th, we’re delivering WYSIWYG to your receipts. What You See is What You Get: When ringing up a sale, many of you scan items in a specific order for your customers.  It looks Read More

Make Your Bookkeeper Happy

In Version 2.9, due out on March 18th, we’ve made a change that will really make your bookkeeper happy. Fewer Files = Less Time Currently, if you integrate Ascend with QuickBooks, you need to import one IIF file per day for each location.  For example, if you have two locations, for one week you’ll need to import 14 individual files.  We’ve changed Read More

Your Gateway to Success

We try to incorporate all the tools you need for your business into Ascend.  We understand it’s efficient to have everything in one place.  But sometimes it isn’t possible or practical.  When it isn’t, we want to make sure Ascend is an easy gateway to those tools. In Version 2.9, due out on March 18th, we’ve Read More

Fuel Your Marketing Program

Customer data is the lifeblood of your marketing program.  To drive customers back into your stores,  you need to be able to contact them.  To target them with specific messages, you need to know what they purchased.  In Version 2.9, we’re introducing a new Customer Panel to help collect more data and fuel your marketing program. Easy to Add Customers: We Read More

Where Everybody Knows Your Name

Last week we introduced our new Customer Panel.  We continue our tour of the Customer Panel this week.  Since you’re fueling your system with so much great data, your store can be the place “where everybody knows your name” and even more. New Information: We’ve added some new information for you.  With “Customer Since” you Read More

Spring has Sprung!

Spring has sprung and so has Ascend Version 2.9!  We released the latest version this past Tuesday night (3/18).  Over 400 locations have updated.  If you haven’t yet, there are plenty of reasons to do it now. Read All About It:  We’ve been blogging about the reasons to update since the end of January.  Here’s Read More

Your Trek World To-Do List

We’re looking forward to seeing many of you next week at Trek World (8/4 – 8/6).  If you’re attending, here’s your Ascend to-do list: Bring your questions to our lab:  Our Support Team will be available in full force in the Ascend Lab.  Please stop by during our scheduled hours with any questions you have Read More

Customize Your SMS Defaults

Version 2.11 is now available! If you haven’t already, upgrade today and join the hundreds of dealers already taking advantage of Ascend’s new features. Customize Your SMS Defaults A few versions back, we added SMS integration to Ascend. (Do you remember which version? We’ll send a small care package to the first person who comments with the correct answer.) Since then, Read More

Version 2.11 Update

We’ve had a busy few weeks here at Ascend. Here’s what’s been going on. Hotfix Recap On September 2nd, we released Version 2.11. Two weeks later we discovered a bug. Though the bug was limited to a very specific scenario, it affected inventory levels and we immediately halted upgrades to that version. Two days later, we Read More

Introducing Ascend Customer Groups!

Version 2.12 is almost here.  It’s available now for our Early Release retailers and will be available to everyone on December 9th.  With this latest version we’re excited to introduce Customer Groups.  For a quick preview of this new feature, check out this video from Ascend’s Product Manager, Luke Natvig. The Power is in Your Read More

For Every Product, There is a Category

Categorizing products isn’t always easy, but it is important for every retailer. Not only does it make for a more organized database, but it affects reporting, helps narrow search results, and allows you to create a complete cycle count schedule. To help get all of your items properly sorted, we’ve made it faster for you to categorize Read More

Would You like a Gift Receipt for That?

The holidays usually mean two things for retailers: big sales and the need for gift receipts. Tackle both with Ascend version 2.12 and the new features it brings to help make this holiday season your most successful ever. We’ve made it easier to print product labels and included new receipt default settings to make gift and email receipts a Read More

Comments Welcome

Ascend version 2.12 is less than a week away. When you upgrade, you’ll be able to add comments to sales items. Additionally, any comments added to a special order item will be shared between the sales and order screens. Have a customer that is taking a portion of their purchase home with them now and coming back for rest? Read More

Upgrade to Version 2.12 Today!

Version 2.12 is here and we’re ready to share all of its newest feature with retailers far and wide. If you haven’t updated your system, make sure to do so as soon as possible to start taking advantage of all of the improvements we’ve made. Not sure what’s included? Read on for a short list Read More

We Didn't Forget Reporting…

Ascend version 2.12 has been out in the wild for about a week, but we haven’t finished telling you about all the new features quite yet. This update includes reporting improvements to help you track customer group sales, so if you want to learn how the get the most out of your data keep reading. Read More

Some Holiday Gifts For You!

Merry Christmas from all of us at Ascend! We hope you’re having a wonderful (and profitable) holiday season. Read on to learn about a few “stocking stuffers” you might have missed in Ascend. Help Without the Fuss: We’ve updated our Help buttons to provide you with direct access to relevant help topics and videos based on Read More

The More You Know

Ascend version 2.12 included many big improvements when it was released a month ago, but a few small features may have gone unnoticed. To make sure that you’re getting the most out of Ascend, we’re highlighting a few more smaller additions in this weeks post. Individuality, Rewarded: User-specific grid views are now available within the Category Mapper and Read More

Your Data, Your Way

It’s a new year and Ascend Analytics has a new look! But we know you’re more interested in the numbers than a fancy new color scheme, so we’ve worked hard to make it easier for you to have quick, complete access to your data – without the fuss. Reporting Done Right: Bringing all of your Read More

Think Spring

We’re about two weeks from releasing the Spring 2015 version of Ascend RMS to early release retailers and the entire team is excited to share all of the improvements we’ve baked into this year’s first update. But we know that not everyone gets excited for change, so we’ll be previewing some of the tweaks right Read More

Decked Out Desktop

Our march towards the release of the Spring 2015 version of Ascend continues and this week we’re focusing on the updates we’ve made to the desktop. While we touched on a few of the customization options in last week’s blog, there were a few important additions we didn’t mention. Desktop on Lock: We’ve recently implemented Read More

Ease Up

Whether you’re taking care of a warranty item for a customer or receiving orders, the Spring 2015 version of Ascend RMS is about to make your job easier. Interested in learning how? Read on. Just want the know how? Go watch our videos. Bookkeepers Rejoice: The updated purchase order receiving process is sure to have Read More

Almost There

We’re just days away from releasing the Spring 2015 version of Ascend. This week we’re highlighting a few more changes you’ll soon be able to take advantage of at a workstation near you. Checkout Champ: It’s not just the icons that have been updated on the Sales screen. An improved layout and new functions will enhance Read More

Look Who's Here!

The Spring 2015 version of Ascend RMS is ready for the new season. Start taking advantage of all the new features we’ve been working on by downloading it now. From icons to Warranty Items to Receiving and more, our team has been working hard to bring you the first release of the year! The facelift might Read More

It's Spring Somewhere

Our sidewalks are freshly powdered with snow in Waterloo, but that shouldn’t keep you from enjoying the bright, blossoming updates we’ve packed into the Spring 2015 version of Ascend. And what else could go better with your new software than some updated hardware? We can provide your business with everything it needs to get off Read More

Back That Serve' Up

Spring is officially in full swing, but we’re looking towards the Summertime. This week we’re taking a look at Scheduled Backups, one of the features you can look forward to with the Summer 2015 version of Ascend RMS. Read on to learn how to keep yourself stress-free during a server failure. No-Hassle Backups: With Scheduled Read More

Work Order Wizard

The Summer 2015 version of Ascend RMS was released to early retailers Monday night. Not part of the group? Don’t worry. All retailers are set to receive the update on June 9th. That’s less than a month away! (Crazy, huh?) This week we’re taking a closer look at the changes we’ve made to Work Orders. Read More

Cash or Credit?

Summer 2015 is creeping closer and your swimsuits aren’t the only things that’ll need updating come June. You can look forward to a wide range of updates and improvements with the next version of Ascend set to drop on June 9th and if you’re already on the latest version (Spring 2015), updating your workstations should Read More

Powered-Up Purchase Orders

Ascend allows you to track inventory and process sales, but it all starts with your products. That’s why, with the Summer 2015 version of Ascend, we’ve made some improvements to your Purchase Order screen that’ll make ordering products just a bit faster with new columns, helpful highlighting, and multi-select. Keep reading to learn more in this week’s Read More

Divide-By Has Gone Bye-Bye

The Summer 2015 version of Ascend is less than one (yes, 1) week away from release and this week we’re previewing a few changes that are sure to make your life just a bit easier. We’ve completely removed In-Store Product “divisions” and have now incorporated case quantities into the Vendor Product record.  We’ve also introduced Read More

Summer 2015 Has Arrived

The Summer 2015 version of Ascend has just been released to all retailers and it includes updates to Work Orders, Backups, Case Quantities, and much more. Start taking advantage of all the new features right now by downloading it straight from the Ascend Desktop. Not really sure of the changes you can expect? Read on Read More

Help is Here

The Summer 2015 version of Ascend was released to all retailers last week. It brought bug fixes, system enhancements, and a few new features including Case Quantities and Scheduled Backups. If you haven’t made the jump, download the update right from the Ascend Desktop and start taking advantage of all the updates today. But we know Read More

Bikes, Brats, and…Updates!

We’ve got an updated app, a holiday weekend approaching, special support hours, and an important update for all you multistore retailers. Let’s get started: Ride, Don’t Drive: As we celebrate the upcoming Fourth of July weekend, we hope you’ll join us and thousands of your customers on the National Bike Challenge. If you don’t know what Read More

Let's Have Some Fun

Trek World is here and we’re really excited to showcase a few upcoming products including updated payment processing hardware (just in time for the liability shift happening this October) and some upgraded functionality coming with the Fall 2015 version of Ascend. Insert, Swipe, or Tap: As we mentioned in our update a few weeks ago, Read More

Q-pons!

Summer is on it’s way out the door and Fall is tumbling in. So, in the next few weeks we’ll be bringing you some bite-size highlights from the Fall 2015 version of Ascend. This week we’re exploring our new coupon functionality. Read on to learn more. All in the Family: In the days of yesteryear it used Read More

Do You Have a Reservation?

The Fall 2015 version of Ascend is coming next week and it’s bringing quite a bit to the party! You can look forward to capturing customer data with ease using the new Driver License Scanning feature and the End of Season Sales are going to be breeze with Ascend’s updated coupon functionality. It’ll be ready Read More

Fall 2015 is Here

The leaves are changing colors and with the new season comes an updated version of your favorite retail management system. The Fall 2015 version of Ascend includes driver license scanning, a new coupon process, and reservations! Start taking advantage of all the new features beginning on September 16th by downloading it straight from the Ascend Desktop. Read More

Work Orders Just Got Cool

The Winter 2015 version of Ascend is right around the corner. This week we’re going to dive into work orders . Why? Because we’ve made quite a few major improvements we think you’re going to like. Read on to see how everything from your receipts to your workflow is about to get better. Cool thing #1: Read More

Reservations Accepted

The Winter 2015 version of Ascend is finally here! And with it come payment processing improvements, Work Order updates, fancy new receipt formats, and upgrades to Reservations. Update your workstations today to start taking advantage of all the new functionality. It’s quick, easy, and painless. Besides, our team is here to help if you run Read More

Update to Winter 2015

We’ve been well above 40 degree weather for most of December, but don’t be fooled: Winter 2015 is here. Update today to take advantage of updates to Work Orders, Reservations, promotional sales abilities and payment processing. Update Now: The Winter 2015 version of Ascend allows you to easily: Add multiple Rental Units to a Reservation Read More

Happy Holidays!

The holidays are here and we know you’re excited to get started, but we have a couple reminders before you head towards your seat near the fire. Read on to learn about our holiday hours, the Winter 2015 update, and another chance to win a set of Bontrager Transmitr lights or a Balista helmet. First things Read More

New Year, New Browser, New Winners

2016 is here. Seems like just yesterday that we added Customer Groups, an updated interface, and Reservations, but we’ve got much more in store for you this year. And to make it all happen, we need your help. Feedback Welcome: In order to continue to provide you with meaningful updates and helpful support, we need to Read More

Stay Positive

March is starting off with a snow storm here in Wisconsin, but that won’t stop us from bringing you lots of Ascend goodies. The Spring 2016 version of Ascend will be available to retailers on March 29th, so let’s take a look at a few of the features that will come with it. Stay positive: If you use In-Store Credit Read More

Your Single Source of Truth

If you’ve been keeping your eye on our blog over the last month, then you know that the Spring 2016 version of Ascend is just a few weeks away. The entire team is excited to share all of the new additions we’ve made and this week we’re going to take a closer look at a Read More

Go beyond the point of sale

Ascend-Desktop-Monitor_052017_AdobeStock_133204970-Converted-1-999x772

Easily set, measure, and track goals and performance while continually forecasting for the future with Ascend. Click here to request your demo today.