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Version Updates

Have yourself a merry little rebate

December is roaring in with a TCRM rebate, an incoming update, and seasonal shenanigans. In between all that holiday planning, take some time to make sure you and your staff are on top of your online security by reviewing our Ascend and online best practices and tips. Get your rebate: The Trek Connect Retail Marketing Read More

Good things for those who wait

It took a little longer than expected, but the September 2018 version of Ascend is now available to retailers all over the world! And that’s not the only thing to look forward to. The cyclocross World Cup is coming to Waterloo this weekend, followed by Trek World next week in Madison! September 2018: The September 2018 Read More

Fall in love

We had a bit of a false start with the release of the September 2018 version of Ascend – but never fear, that just gives you and your staff more time to brush up on all the new features! September 2018: A few weeks ago, we gave you a sneak peek of the new features Read More

Labor of love

Labor Day in the US is fast approaching. For most of the country, that probably means that your business is starting to slow down – and many vendors and retailers use this last, big holiday to close out excess summer inventory. It also means we’re inching closer to the release of the September 2018 version Read More

The sale of the summer

The Trek Summer Sale starts this week! Are you ready for it? We’ve got the resources you need right here. It’s also the final days of our Sherpa contest! Make sure you’re up-to-date in Ascend University for a chance to win an Xbox One S. Trek Summer Sale: Take advantage of Trek’s Summer Sale – with sale Read More

Service central

By now, your season is probably in full swing – and now that customers are out and about in the great outdoors, their equipment probably needs some TLC and your service center is bustling. This week, we have a few tips to keep things humming along. Hotfix incoming: Retailers have been quick to adopt the Read More

Make a reservation

If you’ve already updated to the June 2018 version of Ascend, hopefully you’re taking advantages of the cool new features! If you aren’t on June 2018 yet, make sure to set aside some time outside of store hours to update. You should also take a few minutes right now to read this post and check Read More

Summer is here!

June 21 is officially the first day of summer in the northern hemisphere – but here in Ascend, we’re celebrating a few days early with the release of the June 2018 version on June 19! Normally, we try to keep our summer releases focused on fixing bugs and improving back-end performance (since we know it’s Read More

Introducing…

The next Ascend release is just around the corner, and it brings a lot of cool changes, including a whole new take on Rentals and Reservations. And coming this week, we’ve got the start of the TCRM Scratch &  Win and the Trek 100 this weekend. June 2018 version of Ascend: With our global expansion into Read More

Bring the heat

In the US, Memorial Day is the unofficial start to summer. Now that your customers have had a taste of good weather, your season’s sure to jump into full swing – make sure you’re fully prepared. Service outage: Several Ascend online services will be down beginning at 11:00 pm Central time on Tuesday, May 29 Read More

Buy buy buy

It might sound crazy, but it ain’t no lie – we’ve still got expo hardware available for discounted prices! Also this week, the support line will be closed for an hour this Thursday and multi-store retailers will start seeing the updated Transfers screen in Ascend. Limited support: The Ascend support line will be closed from 11:45AM – Read More

UPDATED: Here comes the sun

UPDATE: 4/20/18 4:30 PM CST Four products were inadvertently missed in the Trek Update files. We have now added these products to both the vendor files and the Labels to print query. UPC Part Number Description MSRP ADVMSRP 601479678532 550999 X-Caliber 7 WSD 13.5 650b Matte Solid Charcoal $879.99 $939.99 601479678549 551000 X-Caliber 7 WSD Read More

Get your money’s worth

Winter may not want to let go just yet, but the signs of spring are marching forward! Spring fling: The Spring 2018 version of Ascend was released on March 20. And after just three weeks, over 76% of our global users have already updated! If you haven’t joined them yet, mark your calendar and set Read More

We have the knowledge

The newest version of Ascend is live, along with the Ascend University video for the most noticeable part of the update. Trek Fest starts this week and, if you use Trek Connect Retail Marketing, your spring coupons are also live. There’s a lot of information here, but luckily, you have Ascend to help organize and Read More

Your update is ready

It’s update week! Have you downloaded the latest version of your favorite retail management system yet? Read on to learn more about what to expect, trekbikes.com availability information and preparing for Trek Fest. Be more efficient: Spring 2018 brings the final phase of our legacy multi-store service retirement. That means we’re reallocating resources and tweaking Read More

We’re off to meet the wizard

The Spring 2018 version of Ascend is bringing a lot of cool new features to a desktop near you. Coming next week, on Tuesday, March 20th, spring brings an update to On Sale, a modified locked transaction notification, and much, much more! The Wiz: The On Sale section of Ascend has been renamed to the more common Read More

Spring forward

The weather may be having trouble making up its mind, but spring will be here before you know it! The Spring 2018 version of Ascend was released to beta and early release retailers on February 28. It will be available to everyone else on March 20 – so get to know our new features this Read More

Things are heating up

It may be chilly outside, but that’s no reason to put off your full-store inventory! Make sure you and your inventory scanner are warmed up and ready to go on the big day. You should also write down some upcoming limited support hours. And if you’re not on the Winter 2017 version of Ascend yet, Read More

Ring in the new year

Happy 2018! Have you made your New Year’s resolutions yet? Right now, you’re probably focused on getting your inventory done – but set aside some time this week to make a plan to get the most out of your system this year. Check your backups: We say it a lot, but it bears repeating – Read More

Check the list

This time of year, it’s easy to let things fall through the cracks. So we’ve made this list that you should check twice – and it’ll help keep your holiday season nice! This week we’re preparing for full-store inventory, double-checking our database backups, and marking our calendars for the next version of Ascend. Limited support this Read More

Like a boss

Boss’s Day was October 16, and this week, we’ll help you learn to be the boss of your service center by turning on the new technician scheduling settings. Schedule work orders by date: Over 80% of our retailers worldwide have upgraded to Fall 2017. But only a small fraction of those retailers are taking advantage Read More

Stay in the loop

You know you can always reach the Ascend team by phone, but that’s not your only option! There are a lot of other ways to stay connected. Ascend is active on several social media platforms, making it easy for you to connect with Ascend – and with other Ascend retailers. Share and learn on UserVoice: UserVoice Read More

Safe & sound

Fall weather is slowly settling in, and while that means your sales are starting to wind down, it also means the holidays are right around the corner. Scammers take advantage of the fact that you’re in a flurry of activity during this time. Read on to ensure you’re keeping yourself protected from fraudulent charges. Why Read More

Time to update!

The Fall 2017 version of Ascend is already a day old! Have you updated yet? Read on to learn more about the new features and sign up for a live tour of the changes lead by our product manager, Luke Natvig. Spaces: Let’s start with some new functionality we’ve called Spaces. Spaces allow your team Read More

Start the countdown

The Fall 2017 version of Ascend is coming next week on Tuesday, September 12th. For this week, write a reminder for a brief Ascend Support phone closure to allow for team training. And if you’re attending Interbike later this month, swing by and say “hi”! Limited phones this Friday: This Friday, September 8th, the Ascend Support Read More

New season, new merch

Fall is quickly approaching! And so is some updated merchandise. Keep the customers smiling by importing updated vendor files into your database, then learn more about the Fall 2017 version of Ascend dropping on September 12th. Plus, we’ve got an update impacting REI and other store branded MasterCards. Read on to learn more. Bring on Read More

Fall into Work Orders

Believe it or not, fall is just around the corner – and the Fall 2017 version of Ascend is coming with it! Coming next month, Fall 2017 brings a whole lot of improvements to Work Orders. Plus, we’ve got a final reminder to turn in your Summer Sales information for a rebate from Trek. Set Read More

Updates away!

Having trouble getting Ascend to recognize your inventory scanner? Printers shared over the network having fits? Are you running Windows® 10? Reset settings from the latest round of Windows® updates may be to blame. Read on to find out how to fix these issues. Unrecognized inventory scanner: Not seeing the familiar green Windows Mobile Device Read More

Keep your cool

We know it’s not the time of year you want to be thinking about your computer security – but it’s exactly the time you should keep it in mind! Scammers, spammers, and hackers don’t take vacations – and many know that summer is the busiest time of most retailers’ year – so the warmer weather Read More

Time for fireworks

The weather is warm, the beers are cold, and the fireworks are coming! That also means we have some holiday support hours coming up. And, since summer is officially in full swing, make sure your Ascend database is keeping up with the times by updating to the Summer 2017 version. Holiday hours: The Fourth of Read More

It’s a hot one

It’s hot, hot, hot(!) here in Wisconsin, but we’re working hard to stay cool. And there are a couple easy ways to help you keep your cool, too. If you haven’t updated to the Summer 2017 version of Ascend, there’s no time like the present! Get the details on the hot new Coupon Wizard, and get Read More

Summer 2017 is here!

Summer 2017 is here! Update to the latest version of Ascend today. And we know you’re getting busy, so we’ve made this release focus on some back end changes meant to help provide sales floor benefits. Get the highlights, watch the overview video (below) for a peek at the new features, read our release notes Read More

Ready for the season?

This is a busy time for many of our retailers, so this week we’ll go over a few small things that will help you tackle the summer. Plus, we’ve got some info about our new release. Secure payments made easy: When you start a transaction, it gets a unique security certificate through a Secure Hash Algorithm (SHA). This Read More

Grab your sunglasses

Memorial day is just around the corner in the US – signaling the end of a rainy spring and the beginning of a (hopefully!) sunny summer season. We have a couple items to add to your calendar: our holiday hours next week and the upcoming Summer Ascend release. Limited support hours: Next Monday (May 29th) is Memorial Read More

Time to Tidy Up

It’s time to dust off the cobwebs – spring is definitely here! Let’s start the cleaning by wrapping up TrekFest, updating some Options, bringing in new hardware, and more with this weeks post. Wrap up Trek Fest: Trek Fest has come to an end for your customers, but there’s still a little more before you’re Read More

Nothin’ but Blue Skies

The Spring 2017 version of Ascend was released last week, and nearly 65% of our locations world-wide have already updated! Have you joined them yet? Update to Spring 2017: If you haven’t updated yet, schedule some time outside of your normal business hours to join the expedition! Check out all the new features – including Read More

Meet Stratus

Your update to Spring 2017 is finally here! Update starting  Tuesday, March 28th and learn more about scheduling your upgrade to Stratus, our new multi-store backend platform. Spring is here: The Spring 2017 version of Ascend has a lot to offer: tracking information for Special Orders, updated Work Order large receipts, Ingenico firmware updates that let you accept more cards, and Read More

Out Like a Lion

They say March “comes in like a lion and goes out like a lamb.” But with the new version of Ascend coming next Tuesday, March 28th, this month is going out with a roar. And it’s a great time to prep your store for the biking season by making sure your products are categorized and Read More

Spring into Action

For a lot of us Northerners, it seems like winter just doesn’t want to let go. But as retailers know, spring really is right around the corner. This week, we’re bringing our checklist to review everything you’ll need to get right back into the season. Update those product lines: Spring brings new product lines for most vendors Read More

Spring into Action

For a lot of us Northerners, it seems like winter just doesn’t want to let go. But as retailers know, spring really is right around the corner. This week, we’re bringing our checklist to review everything you’ll need to get right back into the season. Update those product lines: Spring brings new product lines for most vendors Read More

Spring is Special

Your customers are special – and their orders are too. So we’re making this spring special by bringing some helpful changes to Special Orders. Less than a month: March is already here! And it’s bringing the Spring 2017 version of Ascend with it. Available to all retailers on Tuesday, March 28th, the Spring 2017 version of Ascend Read More

Spring Fever

Here in Wisconsin, we’re being spoiled with some distinctly spring-like weather. Of course, we’re back to our normal temperatures in the 40s by the end of the week, but for now we’ll enjoy the sun and you can enjoy a preview of the the Spring 2017 version of Ascend! Early release retailers can expect to see Read More

UPDATED: Make Your Resolutions

UPDATE: 1/19/17 10:00AM CST  Trek has issued a voluntary recall of select Bontrager Approved TLR Disc 700C 24H wheels, including some which were included with Trek 720 Disc bike models. We’ve prepared queries to help you quickly locate bikes and wheels which may be affected (both in your inventory and sold to customers) and steps to best Read More

Happy Holidays

The holidays are here! We know you’re excited, but before you start opening your gifts, check out these goodies from Ascend. Take some time to write down our holiday support hours, watch the Winter Webinar (and then update to Winter 2016), and learn about the Bontrager light recall. Holiday Support Hours: There are a lot of holiday hours coming Read More

Winter, but Better

The weather outside might be frightful, but the newest version of Ascend is delightful! If you haven’t heard, the Winter 2016 version is available today. Update to take advantage of upgrades to Vendor Orders, eCommerce, reports, and more. Update Now: The Winter 2016 version of Ascend lets you: Lock your desktop tiles Include even more information (like Gender, Season, and Year) in your Product Read More

Stuffed with Orders

We hope you had a wonderful Thanksgiving weekend full of good food and lots of sales. But this is just the beginning of the holiday season! In preparation for the holidays and the Winter 2016 release next week, let’s talk about Vendor Order updates. It’s Coming: The Winter 2016 version of Ascend will be available to all Read More

UPDATED: Keep Clipping Coupons

UPDATE: 11/23/16 11:00AM CST  We’re happy to report that we’ve received an “all-clear” notice from Chase Paymentech™. Wells Fargo cards should now be processing normally on your Ascend system. The issue was traced back to an update that Wells Fargo made last Thursday to their payment systems. Unfortunately, the change ended up negatively impacting all Read More

The Feasts Begin!

We’re halfway through November already – can you believe it? This week we’re asking you to send us your questions about the Winter 2016 version of Ascend, giving you a quick tip to help with the holiday season, and want to remind you about our limited support available next week. Read on to learn more! Read More

Don’t Get Left in the Dark

We’re nearing the final stretch for the Winter 2016 release – expect to see it in early December! For now, read on to get a sneak peek and learn how to send your questions about the changes straight to our product manager. eCommerce: The Next Generation: Do you manage your pricing, inventory information, or customer Read More

Winter is Coming

The Winter 2016 version of Ascend, that is – no need to find yourself a direwolf! Early release retailers can expect to see the new version early next week, and the rest of you only need to wait another month. Stay tuned here for the next few weeks to get a sneak peek at all Read More

Update and Ride

The weather is changing here in Wisconsin and we’re busier than the squirrels – working hard to get Fall 2016 to all of our retailers, along with sharing information on Trek Cards, printer troubleshooting, and more. Not to mention squeezing in a few more bike rides (before we start riding in the snow!). Fall is in Read More

Out with the Old

We’ve been doing some fall cleaning to clear out the cobwebs (so we can put up our Halloween decorations, of course!), and this week we’re focusing on a few things you can do to keep your shop running smoothly. Update Ascend: The Fall 2016 version of Ascend was released last week, and nearly half of Read More

Updates All Around

It’s time to update! The Fall 2016 version of Ascend is officially available (as of Tuesday, September 13). Set aside time before you open or after closing to get your shop up-to-date today. And while your Ascend software updates, you can get new information on an upcoming Ascend Webinar, new Ascend University videos, changes to Trek Credit Cards, Read More

Last Call for Grillin’

Fall is just around the corner and in the US, Labor Day is the unofficial kickoff! Ensure you’re ready for the autumn rush and prepare your shop for smooth transition to the next selling season with accurate inventories. Limited Support Available: The Ascend Support Line will be closed on Monday September 5th for the holiday, Read More

UPDATED: Don’t Get Hung Up

UPDATE: 7/22/2016  2:13 PM CST We’ve receiving reports on the support line that some customers aren’t recognizing a new instance where payments are being declined. If ignored, transactions are not successfully completed and payment isn’t received. Read on to learn how to make the most out of the new security standards meant to protect your Read More

Chips & Dip(s)

Summer 2016 is here and contains a plethora of new features (especially if you’re coming from Winter 2015)! But some of the changes to payment processing are causing confusion for some retailers. Read on to learn how to avoid being stumped at the register.

Say ‘Hello’ to Summer

Hooray! Summer 2016 launches today! Here’s what you need to know to get updated to the newest version – along with information on our upcoming holiday hours and brand-new help site. Not to mention one last chance to check out our June hardware sale. Summer 2016 Release: Summer 2016 became available today (June 28th, 2016). If Read More

Where’s my update to Summer 2016?

The Summer 2016 version of Ascend will be ready for release on June 28th. Learn how to get your hands on it, check out some of the ways it can help make your life simpler, and if you were waiting for the right time to snatch up some new hardware, don’t delay: our June specials Read More

Dot Your I’s And Cross Your T’s

The busy summer season is coming and we want you to be ready! Here’s a few items to check off your to-do list as summer approaches – such as upcoming holiday hours, the Trek Extended Spring Rebates, and more. Holiday Hours: We’ve got special Holiday Hours coming up and there will be limited support via Read More

Summer 2016 is coming your way soon!

The Summer 2016 version of Ascend is just around the corner! We can’t wait to get it to you. Updates include: Custom Quick Add Buttons in Work Order Details so you can add your most popular SKUs or service packages with a single click. The ability to Change a Customer Associated to a Transaction, even Read More

“Somebody, help!”

Best System. Best Support. It’s the motto we live by, and we take it very seriously. But what does “Best Support” really mean? We’re billing our first installment of yearly support fees this week, so it’s a great time to brush up on all the resources you have at your fingertips. Personal Technical Support. No Read More

UPDATED: Spring 2016 Update FAQs

UPDATE: 05/17/2016 9:00AM CDT Due to some issues reported with the Spring 2016 version, we put a hold on new updates. Unfortunately, fixing these issues is taking longer than we expected. Because we want to get it right, rather than just quickly, we’ve decided to instead skip additional Spring updates and simply release everything (including the Read More

Updates and Integration

There are a lot of cool things to look forward to in the Spring 2016 version of Ascend, including electronic signature capture and Chip & PIN processing with the Ingenico payment terminals. Here are a couple more things to convince you to spring forward with Ascend’s Spring 2016 version. Introducing Integrated Gift Cards: In the Spring Read More

Worth the Wait

In case you missed last week’s post, we’ve started to roll out the Spring 2016 version of Ascend to select retailers. Wondering why you haven’t seen the alert to update yet? Well, to make things as simple as possible for you and your team, we’ve broken the release into several “waves.” And yes – EMV IS Read More

Update to Spring 2016

The wait (for some of you) is over! Spring 2016 is available now for select retailers. But to make the experience as painless as possible for you and your team, we’ll be staggering the roll-out of this update depending on whether or not you’re a multi-store retailer and whether or not you’re integrated with Chase Read More

Your Single Source of Truth

If you’ve been keeping your eye on our blog over the last month, then you know that the Spring 2016 version of Ascend is just a few weeks away. The entire team is excited to share all of the new additions we’ve made and this week we’re going to take a closer look at a Read More

Stay Positive

March is starting off with a snow storm here in Wisconsin, but that won’t stop us from bringing you lots of Ascend goodies. The Spring 2016 version of Ascend will be available to retailers on March 29th, so let’s take a look at a few of the features that will come with it. Stay positive: If you use In-Store Credit Read More

New Year, New Browser, New Winners

2016 is here. Seems like just yesterday that we added Customer Groups, an updated interface, and Reservations, but we’ve got much more in store for you this year. And to make it all happen, we need your help. Feedback Welcome: In order to continue to provide you with meaningful updates and helpful support, we need to Read More

Happy Holidays!

The holidays are here and we know you’re excited to get started, but we have a couple reminders before you head towards your seat near the fire. Read on to learn about our holiday hours, the Winter 2015 update, and another chance to win a set of Bontrager Transmitr lights or a Balista helmet. First things Read More

Update to Winter 2015

We’ve been well above 40 degree weather for most of December, but don’t be fooled: Winter 2015 is here. Update today to take advantage of updates to Work Orders, Reservations, promotional sales abilities and payment processing. Update Now: The Winter 2015 version of Ascend allows you to easily: Add multiple Rental Units to a Reservation Read More

Reservations Accepted

The Winter 2015 version of Ascend is finally here! And with it come payment processing improvements, Work Order updates, fancy new receipt formats, and upgrades to Reservations. Update your workstations today to start taking advantage of all the new functionality. It’s quick, easy, and painless. Besides, our team is here to help if you run Read More

Work Orders Just Got Cool

The Winter 2015 version of Ascend is right around the corner. This week we’re going to dive into work orders . Why? Because we’ve made quite a few major improvements we think you’re going to like. Read on to see how everything from your receipts to your workflow is about to get better. Cool thing #1: Read More

Fall 2015 is Here

The leaves are changing colors and with the new season comes an updated version of your favorite retail management system. The Fall 2015 version of Ascend includes driver license scanning, a new coupon process, and reservations! Start taking advantage of all the new features beginning on September 16th by downloading it straight from the Ascend Desktop. Read More

Do You Have a Reservation?

The Fall 2015 version of Ascend is coming next week and it’s bringing quite a bit to the party! You can look forward to capturing customer data with ease using the new Driver License Scanning feature and the End of Season Sales are going to be breeze with Ascend’s updated coupon functionality. It’ll be ready Read More

Q-pons!

Summer is on it’s way out the door and Fall is tumbling in. So, in the next few weeks we’ll be bringing you some bite-size highlights from the Fall 2015 version of Ascend. This week we’re exploring our new coupon functionality. Read on to learn more. All in the Family: In the days of yesteryear it used Read More

Let's Have Some Fun

Trek World is here and we’re really excited to showcase a few upcoming products including updated payment processing hardware (just in time for the liability shift happening this October) and some upgraded functionality coming with the Fall 2015 version of Ascend. Insert, Swipe, or Tap: As we mentioned in our update a few weeks ago, Read More

Bikes, Brats, and…Updates!

We’ve got an updated app, a holiday weekend approaching, special support hours, and an important update for all you multistore retailers. Let’s get started: Ride, Don’t Drive: As we celebrate the upcoming Fourth of July weekend, we hope you’ll join us and thousands of your customers on the National Bike Challenge. If you don’t know what Read More

Help is Here

The Summer 2015 version of Ascend was released to all retailers last week. It brought bug fixes, system enhancements, and a few new features including Case Quantities and Scheduled Backups. If you haven’t made the jump, download the update right from the Ascend Desktop and start taking advantage of all the updates today. But we know Read More

Summer 2015 Has Arrived

The Summer 2015 version of Ascend has just been released to all retailers and it includes updates to Work Orders, Backups, Case Quantities, and much more. Start taking advantage of all the new features right now by downloading it straight from the Ascend Desktop. Not really sure of the changes you can expect? Read on Read More

Divide-By Has Gone Bye-Bye

The Summer 2015 version of Ascend is less than one (yes, 1) week away from release and this week we’re previewing a few changes that are sure to make your life just a bit easier. We’ve completely removed In-Store Product “divisions” and have now incorporated case quantities into the Vendor Product record.  We’ve also introduced Read More

Powered-Up Purchase Orders

Ascend allows you to track inventory and process sales, but it all starts with your products. That’s why, with the Summer 2015 version of Ascend, we’ve made some improvements to your Purchase Order screen that’ll make ordering products just a bit faster with new columns, helpful highlighting, and multi-select. Keep reading to learn more in this week’s Read More

Cash or Credit?

Summer 2015 is creeping closer and your swimsuits aren’t the only things that’ll need updating come June. You can look forward to a wide range of updates and improvements with the next version of Ascend set to drop on June 9th and if you’re already on the latest version (Spring 2015), updating your workstations should Read More

Work Order Wizard

The Summer 2015 version of Ascend RMS was released to early retailers Monday night. Not part of the group? Don’t worry. All retailers are set to receive the update on June 9th. That’s less than a month away! (Crazy, huh?) This week we’re taking a closer look at the changes we’ve made to Work Orders. Read More

Back That Serve' Up

Spring is officially in full swing, but we’re looking towards the Summertime. This week we’re taking a look at Scheduled Backups, one of the features you can look forward to with the Summer 2015 version of Ascend RMS. Read on to learn how to keep yourself stress-free during a server failure. No-Hassle Backups: With Scheduled Read More

It's Spring Somewhere

Our sidewalks are freshly powdered with snow in Waterloo, but that shouldn’t keep you from enjoying the bright, blossoming updates we’ve packed into the Spring 2015 version of Ascend. And what else could go better with your new software than some updated hardware? We can provide your business with everything it needs to get off Read More

Look Who's Here!

The Spring 2015 version of Ascend RMS is ready for the new season. Start taking advantage of all the new features we’ve been working on by downloading it now. From icons to Warranty Items to Receiving and more, our team has been working hard to bring you the first release of the year! The facelift might Read More

Almost There

We’re just days away from releasing the Spring 2015 version of Ascend. This week we’re highlighting a few more changes you’ll soon be able to take advantage of at a workstation near you. Checkout Champ: It’s not just the icons that have been updated on the Sales screen. An improved layout and new functions will enhance Read More

Ease Up

Whether you’re taking care of a warranty item for a customer or receiving orders, the Spring 2015 version of Ascend RMS is about to make your job easier. Interested in learning how? Read on. Just want the know how? Go watch our videos. Bookkeepers Rejoice: The updated purchase order receiving process is sure to have Read More

Decked Out Desktop

Our march towards the release of the Spring 2015 version of Ascend continues and this week we’re focusing on the updates we’ve made to the desktop. While we touched on a few of the customization options in last week’s blog, there were a few important additions we didn’t mention. Desktop on Lock: We’ve recently implemented Read More

Think Spring

We’re about two weeks from releasing the Spring 2015 version of Ascend RMS to early release retailers and the entire team is excited to share all of the improvements we’ve baked into this year’s first update. But we know that not everyone gets excited for change, so we’ll be previewing some of the tweaks right Read More

Your Data, Your Way

It’s a new year and Ascend Analytics has a new look! But we know you’re more interested in the numbers than a fancy new color scheme, so we’ve worked hard to make it easier for you to have quick, complete access to your data – without the fuss. Reporting Done Right: Bringing all of your Read More

The More You Know

Ascend version 2.12 included many big improvements when it was released a month ago, but a few small features may have gone unnoticed. To make sure that you’re getting the most out of Ascend, we’re highlighting a few more smaller additions in this weeks post. Individuality, Rewarded: User-specific grid views are now available within the Category Mapper and Read More

Some Holiday Gifts For You!

Merry Christmas from all of us at Ascend! We hope you’re having a wonderful (and profitable) holiday season. Read on to learn about a few “stocking stuffers” you might have missed in Ascend. Help Without the Fuss: We’ve updated our Help buttons to provide you with direct access to relevant help topics and videos based on Read More

We Didn't Forget Reporting…

Ascend version 2.12 has been out in the wild for about a week, but we haven’t finished telling you about all the new features quite yet. This update includes reporting improvements to help you track customer group sales, so if you want to learn how the get the most out of your data keep reading. Read More

Upgrade to Version 2.12 Today!

Version 2.12 is here and we’re ready to share all of its newest feature with retailers far and wide. If you haven’t updated your system, make sure to do so as soon as possible to start taking advantage of all of the improvements we’ve made. Not sure what’s included? Read on for a short list Read More

Comments Welcome

Ascend version 2.12 is less than a week away. When you upgrade, you’ll be able to add comments to sales items. Additionally, any comments added to a special order item will be shared between the sales and order screens. Have a customer that is taking a portion of their purchase home with them now and coming back for rest? Read More

Would You like a Gift Receipt for That?

The holidays usually mean two things for retailers: big sales and the need for gift receipts. Tackle both with Ascend version 2.12 and the new features it brings to help make this holiday season your most successful ever. We’ve made it easier to print product labels and included new receipt default settings to make gift and email receipts a Read More

For Every Product, There is a Category

Categorizing products isn’t always easy, but it is important for every retailer. Not only does it make for a more organized database, but it affects reporting, helps narrow search results, and allows you to create a complete cycle count schedule. To help get all of your items properly sorted, we’ve made it faster for you to categorize Read More