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Get a fresh start

2019 is now in full swing, and it’s a great time to make your resolutions to build a better business this year. This week, we’re bringing you some easy tips to help you make your list. 2019 release schedule: We release a new version of Ascend every quarter to ensure that you continually receive the Read More

Summer is here!

June 21 is officially the first day of summer in the northern hemisphere – but here in Ascend, we’re celebrating a few days early with the release of the June 2018 version on June 19! Normally, we try to keep our summer releases focused on fixing bugs and improving back-end performance (since we know it’s Read More

Base camp roundtable

This week, our entire team is gathered in Waterloo, Wisconsin at the Ascend headquarters for our annual Ascend Global Summit. During this time, we fly in members from our international offices (UK/Ireland, Germany/Switzerland, and – new this year! – Australia/New Zealand, Spain, and Japan), as well as remote members from our development team across the Read More

Get your money’s worth

Winter may not want to let go just yet, but the signs of spring are marching forward! Spring fling: The Spring 2018 version of Ascend was released on March 20. And after just three weeks, over 76% of our global users have already updated! If you haven’t joined them yet, mark your calendar and set Read More

Spring forward

The weather may be having trouble making up its mind, but spring will be here before you know it! The Spring 2018 version of Ascend was released to beta and early release retailers on February 28. It will be available to everyone else on March 20 – so get to know our new features this Read More

Spring cleaning

The groundhog may have seen his shadow, but we’re still getting ready for spring. This week, take some time to do a little housekeeping to ensure you’re prepared for whatever the season brings. KHS part number updates: KHS has changed a large number of part numbers in their system in order to allow for product Read More

Start the cycle right

Inventory season is wrapping up, but that doesn’t mean you should put your inventory scanner away! This week we’ll explore how to create a plan to run cycle counts periodically throughout the year. Plus, learn what else you can do to stay on top of things this year. Cycle counts: Cycle Counts are an excellent way Read More

Ring in the new year

Happy 2018! Have you made your New Year’s resolutions yet? Right now, you’re probably focused on getting your inventory done – but set aside some time this week to make a plan to get the most out of your system this year. Check your backups: We say it a lot, but it bears repeating – Read More

Safe & sound

Fall weather is slowly settling in, and while that means your sales are starting to wind down, it also means the holidays are right around the corner. Scammers take advantage of the fact that you’re in a flurry of activity during this time. Read on to ensure you’re keeping yourself protected from fraudulent charges. Why Read More

Keep your cool

We know it’s not the time of year you want to be thinking about your computer security – but it’s exactly the time you should keep it in mind! Scammers, spammers, and hackers don’t take vacations – and many know that summer is the busiest time of most retailers’ year – so the warmer weather Read More

Ready for the season?

This is a busy time for many of our retailers, so this week we’ll go over a few small things that will help you tackle the summer. Plus, we’ve got some info about our new release. Secure payments made easy: When you start a transaction, it gets a unique security certificate through a Secure Hash Algorithm (SHA). This Read More

Nothin’ but Blue Skies

The Spring 2017 version of Ascend was released last week, and nearly 65% of our locations world-wide have already updated! Have you joined them yet? Update to Spring 2017: If you haven’t updated yet, schedule some time outside of your normal business hours to join the expedition! Check out all the new features – including Read More

Don’t Lose Access

This week learn how you can request a login for our updated website, get the help you need to make the most our of your system, and ensure you’re staying updated with the latest version of Ascend. Don’t Lose Access: Starting February 20th, ascendrms.com visitors will need an account to access the Retailer Portal. After Read More

UPDATED: Make Your Resolutions

UPDATE: 1/19/17 10:00AM CST  Trek has issued a voluntary recall of select Bontrager Approved TLR Disc 700C 24H wheels, including some which were included with Trek 720 Disc bike models. We’ve prepared queries to help you quickly locate bikes and wheels which may be affected (both in your inventory and sold to customers) and steps to best Read More

Out with the Old

We’ve been doing some fall cleaning to clear out the cobwebs (so we can put up our Halloween decorations, of course!), and this week we’re focusing on a few things you can do to keep your shop running smoothly. Update Ascend: The Fall 2016 version of Ascend was released last week, and nearly half of Read More

UPDATED: Don’t Get Hung Up

UPDATE: 7/22/2016  2:13 PM CST We’ve receiving reports on the support line that some customers aren’t recognizing a new instance where payments are being declined. If ignored, transactions are not successfully completed and payment isn’t received. Read on to learn how to make the most out of the new security standards meant to protect your Read More