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Enter the portal

March 10, 2020 Integration, Vendor Updates Erin

We’ve updated our website to make it easier for you to access vendor product spreadsheets, system drivers, and other Ascend downloads securely! Here’s what you need to know to get started with the new Ascend Retailer Portal.

Get access: All current Ascend retailers are eligible to join the Ascend Retailer Portal! If you had an active Ascend user account as of February 24th, 2020, you should have been automatically invited via email to join. Didn’t see the invite? No problem! Click here to request access today.

Log in: Simply navigate to AscendRMS.com and click Login in the upper right corner of the website to be directed to the retailer portal. Select the appropriate language for your region. Then click Sign in.

Download files: After you login to the Ascend Retailer Portal, you’ll be taken to your home country folder. This is primarily occupied by your region-specific Downloads folder (such as US Downloads) and behaves very similarly to the File Explorer on your PC. The folders in the center of the screen make it easy for you to navigate to Vendor Product FilesInstallers & Drivers, and more.

Let’s say we’re downloading the most recent Vendor Product File from Trek:
     1. Click the words Vendor Product Files to enter that folder.
2. Each individual vendor has their own folder. You can navigate to the Trek Bicycle Corporation folder by:
           a. Scrolling through the alphabetical list (A-Z) until you find Trek Bicycle Corporation.
b. Clicking the word Name to reorganize the list reverse alphabetically (Z-A) and scrolling to Trek Bicycle Corporation.
c. Clicking the Search icon in the upper right corner of the page and searching for “Trek Bicycle.” You can further filter your results by changing the content type to Folder.
     3. Then click the name of the folder to open it.
     4. Click the name of the file to open it and verify it is the file you are looking for. Then select the Download button on the right side of the page.

Bookmark your favorites: The Favorites feature allows you to select certain folders and files for quick access and organization. Folders added to Favorites serve as a shortcut to files that matter to your team. To add a folder or file to your favorites simply click the Star icon () to the left of the folder or file name. It’s that easy!

Check out our Knowledge Base article all about the new Ascend Retailer Portal to learn more.



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