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Happy Holidays!

December 22, 2015 General, Version Updates, Work Orders Erin

The holidays are here and we know you’re excited to get started, but we have a couple reminders before you head towards your seat near the fire. Read on to learn about our holiday hours, the Winter 2015 update, and another chance to win a set of Bontrager Transmitr lights or a Balista helmet.

First things first: We’ve got special Holiday Hours coming up. There will be limited support via our Emergency Line on Thursday, December 24th. Ascend Support will not be available on Friday, December 25th, but Emergency support will be there for you right after Christmas between 8AM and 5PM CDT during the weekend.

If you need a hand before the holiday, we have regular (8AM-6PM CDT) and Emergency (6PM-10PM CDT) support available through Wednesday, December 23rd.

For those of you already thinking ahead to the New Year, take a couple extra notes:

We’ll have regular support available Monday, December 28th through Wednesday, December 30th. And while there will be limited support via the Emergency Line on Thursday, December 31st, there will be no support available on Friday, January 1st.

Don’t forget to write: If the call center is closed, you can always write to us on the Ascend Customer Network or email us at help@ascendrms.com.

Don’t miss out: Winter 2015 is waiting for you! If you haven’t updated yet, then start your holiday early and gift your store a shiny new version of Ascend. Winter 2015 can help you easily:

And that’s not even the half of it! So go ahead – open this gift a bit early and update today. Want to see more? Click here.

Updated work(order)flow: We’ve just added a new video to help guide you through the updated Work Order Details. And once again, we’ll be giving away a Bontrager Balista helmet and a set of Bontrager Transmitr lights to a few lucky students who finish the Work Order Details video by January 6th. Just complete the module and you’ll be automatically entered to win!

Ready to get started? Head over to http://ascend.university and start your training today!

And Happy Holidays from all of us at Ascend!

 

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2 responses to “Happy Holidays!”

  1. Joseph says:

    Wishing everybody at ascend a very merry Christmas! thank you for all the information, constant support and opportunities to win cool prizes!

  2. Justin Agnew-Clark says:

    Nice to see you’ve got a blog now.

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