Like a boss
Boss’s Day was October 16, and this week, we’ll help you learn to be the boss of your service center by turning on the new technician scheduling settings.
Schedule work orders by date: Over 80% of our retailers worldwide have upgraded to Fall 2017. But only a small fraction of those retailers are taking advantage of the new Work Order Scheduling by Time setting. Have you joined them?
- Check This user is a Service Technician in each of your technicians’ user records.
- Go to Options > Sales and Returns > Work Orders > Scheduling and select By Time.
- Head to Work Orders Due (or Ready for Pick-up) and click Settings to start entering your technician’s schedules.
This feature gives you the ultimate control of what’s happening in your service center – no more guessing about whether or not your technicians have enough time to complete their work.
Work order FAQs: The new Work Order features have brought up a lot of questions. In case you missed it, we’ve covered the most common of these in last week’s post. Is your question not included? Check out our Ascend University modules or knowledge base articles. And if you need more help, our support team is just a click away.
New product lines incoming: ‘Tis the season for new product lines from vendors. Keep your Ascend system updated with the latest product info to minimize hassles during ordering or sales. Keep an eye on the Retailer Portal and download new vendor files as they become available.
Download Trek Travel coupons: Trek Travel is handing out coupons to past participants for $500 off of select Trek bikes. Get your system ready by downloading these coupons via the Coupon Wizard.
From the Ascend Desktop, select the View menu > Payment Types, select Coupon, and click Download (on the lower toolbar). Then, just check the coupons you want to download, choose your tax handling option (always check your local tax laws before downloading coupons – you may be liable for paying sales tax, even if you didn’t collect it from the customer), and click Download.
October deals & specials: For the month of October, get 10% off all peripherals and 5% off all new PCs. Time is running out, so place your order today.
Tags: Coupon, coupon wizard, Coupons, Employee Scheduling, faq, mechanic, Scheduling, settings, Tech, Technician, time, Trek, Trek Bicycle, Trek Bicycle Corporation, Trek Travel, work order, work order details, Work Orders