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Out with the Old

We’ve been doing some fall cleaning to clear out the cobwebs (so we can put up our Halloween decorations, of course!), and this week we’re focusing on a few things you can do to keep your shop running smoothly.

Update Ascend: The Fall 2016 version of Ascend was released last week, and nearly half of our retailers worldwide have updated. If you haven’t joined them yet, watch the overview video and check out the release notes to learn what’s new, then schedule a time (while your store is closed) to get yourself up-to-date.

We’re committed to continually improving your retail experience and because of that Ascend updates are released quarterly, so expect to update your software four times per year. Need a better reason to update? Well…

Trek Card Processing: The processor for Trek Card applications and payments is updating their platform and the Fall 2016 version of Ascend is ready to take full advantage of this new platform. Both the old and the new platforms will run simultaneously for a limited time, but the old platform will be disabled on October 31st, 2016. Ascend versions prior to Fall 2016 will be unable to process Trek Cards starting November 1, 2016.

Ingenico Payment Terminals: Have you run into errors (notably “Bank Not Found”) when processing credit or debit card payments after updating to Fall 2016? Make sure you’ve also run the firmware update on all workstations running a payment terminal: From the Ascend Desktop, click Update Ascend, then Firmware.

While not all future updates will require a firmware change, you should expect to run a firmware update with every Ascend update for the next few releases. Ascend will automatically determine if one is needed by your device and will prompt you if you’ve already installed the latest firmware version.

Chase Paymentech™ Integration: Don’t have the Fall 2016 update available to you? If you use integrated payment processing, you must enable end-to-end encryption on your account in order to use the updated payment processing (regardless of whether or not you plan to use chip cards). If you haven’t been in contact Chase Paymentech™ to do this yet, just fill out this form to get the process started.

Outdated Hardware: Are your peripherals in danger of heading to the boneyard soon? We’re ending support for several older models of our printers and scanners in accordance with the manufacturers’ discontinuation, including the Zebra LP 2824 label priner. While our Support Team will continue to get you back up and running when something breaks, we won’t be testing with these models any longer – which means we won’t know when a change causes them to stop working. Check our Minimum Hardware Requirements sheet to find out if your hardware needs to be replaced – if so, take advantage of our September promo and get 5% off everything except PCs and report printers.

Technology moves fast, so expect to replace your computers and hardware every three to five years to ensure a smooth experience for both your customers and your team.

Trek Connect Retail Marketing: Oops! The 2016 fall catalog for Trek Connect Retail Marketing customers was sent out with the coupon barcode for the summer 2016 catalog. You can manually choose the correct coupon in the Coupon Payment dialog box or print a new label to keep at all registers, or you can use any of the other options in this Dexter article.

Haven’t set up the coupons for the 2016-2017 program year yet? Get the step-by-step instructions in our online help.

What Happens in Vegas: We’ll be at Interbike September 21st-23rd in Las Vegas, NV! Stop by to see us in booth 7176 to chat and pick up a few goodies. Regular support hours won’t be affected, but it may be difficult to get a hold of our Sales Team.

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