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Safe & sound

Fall weather is slowly settling in, and while that means your sales are starting to wind down, it also means the holidays are right around the corner. Scammers take advantage of the fact that you’re in a flurry of activity during this time. Read on to ensure you’re keeping yourself protected from fraudulent charges.

Why should I care? If you’ve never been a victim of fraud, it’s hard to see why you should worry about them. We certainly hope you never do get a fraudulent charge – but as they say, an ounce of prevention is worth a pound of cure. Scammers get more and more tricky every day, and “liability for fraud” can include so much more than just the amount of the charge itself – you may also be responsible for reimbursing the credit card companies for their investigation costs or be susceptible to damages and/or costs customers may have incurred due to the fraud.

Fall 2017 is here: After just over a week, nearly 58% of our retailers worldwide have updated to Fall 2017. Have you joined them? This update includes technician schedule settings, pre-defined Spaces, expanded Quickies, better processing for branded MasterCard EMV cards, and more. Check out the release notes for full details, complete the Ascend University modules and read the knowledge base articles to learn about the new features, and update today!

Upcoming limited support: It’s CX season, and we like to give our team a chance to watch the races. This week, there will be limited support available on Wednesday, September 20 and Friday, September 22 from 2:30 pm-6 pm. The support line will still be open – but you may experience longer wait times than usual. We apologize for any inconvenience this might cause, and appreciate your patience and understanding!

Need help now? Check out our online self-help resources. If you can’t find an answer there, please feel free to submit a support ticket and we’ll get back to you as soon as possible.

September deals & specials: Time is running out to take advantage of our September special pricing – take 10% off all peripherals, and 5% off all PCs. Don’t delay – place your order today!


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