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Save the season

April 8, 2020 Ascend Help, Ascend Support, General, Sales Erin

We know the season is off to a rocky start due to the COVID-19 (coronavirus) pandemic and we hope everyone is staying safe and healthy. We’ve put together a list of resources for retailers of all sizes meant to help you save the season by making the most out of all the Ascend products and services available to you today. Let’s dive into a couple specific items on the resources page.

We’re here to support you: The pandemic currently has NO effect on the Ascend Support Team’s availability. We’re thankful to have had the infrastructure ready to allow our employees to work from home with full access to all the tools needed to help you and your employees.

Support is available during our regular business hours, emergency support is available on weeknights and weekends, and our self-help resources are available year-round at any time of day or night. And, of course, we’ll notify you if anything requires us to change our schedules – sign up for our emails to ensure you’re getting the latest updates!

Remain vigilant: This is difficult time and it’s extremely tempting to accept any and all sales; unfortunately, scammers are taking full advantage of the situation. We’ve discussed credit card security before – but take a minute to review the major points:

Stay safe! Make sure to regularly check on your country, state, and town’s guidelines related to the COVID-19 pandemic as these could be updated regularly. Please help play your part to keep yourself, your staff, and your customers healthy.


 

 

 

 

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