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Always on. Update local inventory and process cash sales regardless of your internet connection status.

ASCEND LOCAL SERVICES

Internet connection necessary. Affects integrated credit and debit card processing.

PAYMENT PROCESSING ONLINE

Internet connection necessary. Affects multi-store transfer and remote product look-up capabilities.

MULTI-STORE SERVICES ONLINE

Internet connection necessary. Affects product upload and product download capabilities.

STRATUS ONLINE

Internet connection necessary. Affects Listen360 automated feedback emails, integrated email, and text messaging capabilities.

SMS & EMAIL INTEGRATION ONLINE

Internet connection necessary. Affects Trek Credit Card processing and financing term selection capabilities.

TREK CARD INTEGRATION ONLINE

Internet connection necessary. Affects purchase order submission and inventory availability capabilities for integrated vendors.

VENDOR INTEGRATION ONLINE

Internet connection necessary. Affects data reporting capabilities on all Ascend analytic portals.

HQ ANALYTICS ONLINE

Service status key

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Recent events

Learn more about recent status changes.

April 9th, 2018 - Multi-store services outage


An issue temporarily affected all Ascend Online Services causing limited multi-store, product, and Trek Card payment processing functionality. Ascend local services remained unaffected. A fix for the issue was applied as of 5:00 PM CST. This issue is now resolved.


May 24th, 2018 - Server outage


An unknown issue is affected some Ascend data services and prevented SMS and email messages from sending. While payment processing for credit and debit cards remained unaffected, users were unable to process Trek Credit Cards until the issue was resolved. A fix for the issue was applied as of 10:30 AM CST. This issue is now resolved.


July 11th, 2017 - Ascend Online Services network outage


An unknown outage temporarily affected all Ascend Online Services causing limited multi-store, integration, and payment processing functionality. Ascend local services remained unaffected. The issue has been resolved.


December 1st, 2017 - Ascend Analytics server load error


An issue causing intermittent connection problems and degraded performance temporarily affected the Ascend Analytics portal. Ascend Online Reports and local services remained unaffected. The issue is still being investigated, but some fixes have already been applied. We plan to introduce further enhancements as they become available. This issue has been resolved.


May 7th-8th, 2019 - Stratus outage


Multiple retailers reported they were unable to create customers or access multi-store functions after approximately 11:00 AM CDT on 5/7. Some retailers also reported extreme slowness when processing transactions. The issue was intermittent, but significant.


Our development team determined that the Stratus service for the Eastern US (east of the Mississippi River) was at its maximum capacity, but was not automatically adjusting to account for this additional load. Our development team engaged Microsoft Azure's support team, who determined their platform had an issue with resource allocation.


Microsoft notified us that the issue was resolved at approximately 4:00 AM CDT on 5/8. However, multiple retailers in the affected area reported they were still having issues, and we re-engaged Microsoft Azure's support team. We were notified that a fix was applied at approximately 12:35 PM CDT.


This issue is now resolved.


June 29th, 2018 - Chase payment processing outage


Chase payment processing experienced an outage around 11:00 AM CST. Some shops were unable to process debit and credit card payments during the outage. The Ascend team contacted Chase and learned that fix for the issue was expected around 1:00 PM CST. The fix was confirmed by the Ascend team at 1:30 PM CST. This issue is now resolved.


March 6th, 2019 - Trek integrated ordering


Multiple retailers reported they were unable to check availability in Trek vendor orders after approximately 11:00 AM CST. This also prevented them from completing order submissions to Trek from Ascend. The Ascend and Dexter (Trek) teams determined this issue was caused by Dexter accounts using email addresses which had not yet been verified.


Affected retailers should log into the Dexter website using the account they use for Ascend ordering. If account verification is required, an email will be sent to the account email address with additional instructions. After verification is complete, close and reopen Ascend on all computers used for ordering.


This issue is now resolved.


September 20th, 2019 - Ascend University outage


An unknown outage started around 6:30AM temporarily affected the login screen for the training site Ascend.University which prevented users from logging in or watching modules until approximately 12:00PM.


This issue is now resolved.


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