Ascend Local Services
Always on. Update local inventory, create new customers, and process cash sales regardless of your internet connection status.
Service status key
Internet connection necessary. Affects integrated credit and debit card processing.
Internet connection necessary. Affects text messaging capabilities.
Trek Credit Integration
Internet connection necessary. Affects multi-store transfer and remote product look-up capabilities.
Internet connection necessary. Affects purchase order submission and inventory availability capabilities for integrated vendors.
Internet connection necessary. Affects data reporting capabilities on the Ascend Analytics online portal.
Internet connection necessary. Affects product upload and product download capabilities.
Internet connection necessary. Affects Trek Credit Card processing and financing term selection capabilities.
Ascend Online Reports
Use the buttons below to learn more about current system status indicators.
Internet connection necessary. Affects online report capabilities on the Ascend Online Reports portal.
An issue preventing some multi-store locations from exchanging product data was identified affecting a select number of retailers. All other services remained unaffected. This issue has been resolved.
Learn more about recent status changes.
An issue causing intermittent connection problems and degraded performance temporarily affected the Ascend Analytics portal. Ascend Online Reports and local services remained unaffected. The issue is still being investigated, but some fixes have already been applied. We plan to introduce further enhancements as they become available.
An unknown outage temporarily affected all Ascend Online Services causing limited multi-store, integration, and payment processing functionality. Ascend local services remained unaffected. The issue was resolved within minutes. If you are still experiencing problems, please restart your Ascend workstation.
A network service provider experienced some loss of connectivity between 12 am and 8 am EDT on Saturday June 17th, 2017 while they replaced faulty network equipment that contributed to a previous outage. The outage caused limited multi-store, integration and online reporting functionality. Local services and payment processing remained unaffected. This is issue has been resolved.
June 17th, 2017 - Scheduled emergency network maintenance
June 28th, 2017 - Multi-store product exchange error
An unplanned outage with Trek Credit Card processor Alliance caused Trek Credit Card transactions and credit applications to fail. Local services and other payment processing were unaffected. This issue has been resolved by the processor.
July 11th, 2017 - Ascend Online Services network outage
June 26th, 2017 - Trek Credit Card processing outage
December 1st, 2017 - Ascend Analytics server load error
Have another issue? Contact our support team by using the form below.
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