All good! Everything is up and running.

Use the boxes below to verify the status of individual services. 


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Ascend Local Services

Always on. Update local inventory, create new customers, and process cash sales regardless of your internet connection status.

Payment Processing

Internet connection necessary. Affects integrated credit and debit card processing.

Multi-store Services

Internet connection necessary. Affects multi-store transfer and remote product look-up capabilities.

Ascend Analytics

Internet connection necessary. Affects data reporting capabilities on the Ascend Analytics online portal.

Stratus

Internet connection necessary. Affects product upload and product download capabilities.

Ascend Online Reports

Internet connection necessary. Affects online report capabilities on the Ascend Online Reports portal.

Vendor Integration

Internet connection necessary. Affects purchase order submission and inventory availability capabilities for integrated vendors.

SMS Integration

Internet connection necessary. Affects text messaging capabilities.

Trek Credit Integration

Internet connection necessary. Affects Trek Credit Card processing and financing term selection capabilities. 

Service status key

Use the buttons below to learn more about current system status indicators.

Recent events

Learn more about recent status changes.

An issue temporarily affected all Ascend Online Services causing limited multi-store, product, and Trek Card payment processing functionality. Ascend local services remained unaffected. A fix for the issue was applied as of 5:00 PM CST. This issue is now resolved.

April 9th, 2018 - Multi-store services outage

An unknown issue is affected some Ascend data services and prevented SMS and email messages from sending. While payment processing for credit and debit cards remained unaffected, users were unable to process Trek Credit Cards until the issue was resolved. A fix for the issue was applied as of 10:30 AM CST. This issue is now resolved.

May 24th, 2018 - Server outage

An unknown outage temporarily affected all Ascend Online Services causing limited multi-store, integration, and payment processing functionality. Ascend local services remained unaffected. The issue has been resolved.

July 11th, 2017 - Ascend Online Services network outage

An issue causing intermittent connection problems and degraded performance temporarily affected the Ascend Analytics portal. Ascend Online Reports and local services remained unaffected. The issue is still being investigated, but some fixes have already been applied. We plan to introduce further enhancements as they become available. This issue has been resolved.

December 1st, 2017 - Ascend Analytics server load error

Chase payment processing experienced an outage around 11:00 AM CST. Some shops were unable to process debit and credit card payments during the outage. The Ascend team contacted Chase and learned that fix for the issue was expected around 1:00 PM CST. The fix was confirmed by the Ascend team at 1:30 PM CST. This issue is now resolved.

June 29th, 2018 - Chase payment processing outage

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