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Use the boxes below to verify the status of individual services. 


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Ascend Local Services

Always on. Update local inventory, create new customers, and process cash sales regardless of your internet connection status.

Vendor Integration

Service status key

Payment Processing

Internet connection necessary. Affects integrated credit and debit card processing.

Internet connection necessary. Affects text messaging capabilities.

Trek Credit Integration

Multi-store Services

Internet connection necessary. Affects multi-store transfer and remote product look-up capabilities.

Ascend Analytics

Internet connection necessary. Affects purchase order submission and inventory availability capabilities for integrated vendors.

Internet connection necessary. Affects data reporting capabilities on the Ascend Analytics online portal.

SMS Integration

Stratus

Internet connection necessary. Affects product upload and product download capabilities.

Internet connection necessary. Affects Trek Credit Card processing and financing term selection capabilities. 

Ascend Online Reports

Use the buttons below to learn more about current system status indicators.

Internet connection necessary. Affects online report capabilities on the Ascend Online Reports portal.

An issue preventing some multi-store locations from exchanging product data was identified affecting a select number of retailers. All other services remained unaffected. This issue has been resolved.

Learn more about recent status changes.

An issue causing intermittent connection problems and degraded performance temporarily affected the Ascend Analytics portal. Ascend Online Reports and local services remained unaffected. The issue is still being investigated, but some fixes have already been applied. We plan to introduce further enhancements as they become available. This issue has been resolved.

An unknown outage temporarily affected all Ascend Online Services causing limited multi-store, integration, and payment processing functionality. Ascend local services remained unaffected. The issue has been resolved.

An issue temporarily affected all Ascend Online Services causing limited multi-store, product, and Trek Card payment processing functionality. Ascend local services remained unaffected. A fix for the issue was applied as of 5:00 PM CST/ This issue is now resolved.

Recent events

April 9th, 2018 - Multi-store services outage

June 28th, 2017 - Multi-store product exchange error

An unplanned outage with Trek Credit Card processor Alliance caused Trek Credit Card transactions and credit applications to fail. Local services and other payment processing were unaffected. This issue has been resolved by the processor.

July 11th, 2017 - Ascend Online Services network outage

June 26th, 2017 - Trek Credit Card processing outage

December 1st, 2017 - Ascend Analytics server load error

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