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Ascend University

Happy Birthday, Ascend!

The times they are a’changing! It’s the beginning of the busy season for retailers, and we’re making some changes to get you through it with ease. The summer update is being released on July 23rd and we’ve changed our future update schedule to better fit your schedule. There are also some cool new upgrades to Ascend Read More

Rebates galore

Trekfest is coming to a close and it’s time to get those rebates! And that’s not the only Trek Connect Retail Marketing campaign available. Trekfest Wrap up: Trekfest is coming to an end! Grab the rebate queries here. Rebate queries are due to Trek by Monday, May 6 and are based on Trek Advertised retail price. Save your query Read More

Promotions and Prizes

It may be dreary outside, but we’re cooking up a lot of good things at Ascend! We’ve wrapped up our February Ascend University contest and have chosen a winner. One Trek Connect Retail Marketing campaign is coming to an end, and another one it beginning. Finally, be sure to check out Ascend on the move Read More

Swing into action

Start the year right with some superhero training on Ascend University (and a chance to win BIG!), dusting off the cobwebs on your old accounts (or creating some new ones!), and using your spidey-senses to get insider information on Trek’s new B2B website being launched this year. Win to play: We’ve got some new videos on Read More

Have yourself a merry little rebate

December is roaring in with a TCRM rebate, an incoming update, and seasonal shenanigans. In between all that holiday planning, take some time to make sure you and your staff are on top of your online security by reviewing our Ascend and online best practices and tips. Get your rebate: The Trek Connect Retail Marketing Read More

Information overload

You’ll want to sit down for this one! From a new Ascend University contest to TCRM campaigns and a Dexter outage, there’s a lot going on this week in the Ascend world. No tricks, just treats: Do you like food? Do your coworkers like food? And do you like your coworkers? Excellent – because one Read More

Fall is just around the corner

The leaves are already turning colors in Wisconsin, which means fall must be coming! To kick off the season, our support lines will be closed next Monday for Labor Day. We’re also wrapping up the summer season with another Ascend University contest and Saris is welcoming fall with a Labor Day sale. Limited support hours: Next Monday, September 3rd the Read More

Will the real Justin please stand up?

This week, we’re excited to announce the winner of our Watch Now, Play Later Xbox One S giveaway! We’ve also got reminders for retailers who participated in the Trek Summer Sale and a note about special support hours this Friday. Read on to learn more. Winning attitude: Thanks to all of you who participated in our Read More

The sale of the summer

The Trek Summer Sale starts this week! Are you ready for it? We’ve got the resources you need right here. It’s also the final days of our Sherpa contest! Make sure you’re up-to-date in Ascend University for a chance to win an Xbox One S. Trek Summer Sale: Take advantage of Trek’s Summer Sale – with sale Read More

Service central

By now, your season is probably in full swing – and now that customers are out and about in the great outdoors, their equipment probably needs some TLC and your service center is bustling. This week, we have a few tips to keep things humming along. Hotfix incoming: Retailers have been quick to adopt the Read More

A little help from my friends

The Ascend support line will be closed briefly Friday morning, but there are a lot of great resources available to help out while we’re away! From videos to articles to conversations with other retailers, we’ve got a resource type for everyone. Limited support: The support line will be closed from 9:00am to 10:15am CST on Friday, July 20th for an all staff Read More

Make a reservation

If you’ve already updated to the June 2018 version of Ascend, hopefully you’re taking advantages of the cool new features! If you aren’t on June 2018 yet, make sure to set aside some time outside of store hours to update. You should also take a few minutes right now to read this post and check Read More

Fire up the grill

It’s a busy week here at Ascend as we all prepare for the long weekend. There’s meetings to have, grills to set up, and brats to cook here in Wisconsin. Memorial Day is just around the corner! Make a note of upcoming support hours, check out our newest videos on Ascend U, and (if you’re Read More

Break out the popcorn

On a cold winter day, it’s tempting to just switch on the TV and zone out until spring. But that’s not usually a realistic option! This week, we’re here to help bring a little of that low-key feeling to your workday with three new videos on Ascend University. So grab a snack, sit back, and Read More

Thankful for our team

This week is Thanksgiving in the US, and we’re getting a head start on #thankfulthursday. When you partner with Ascend, you get access to top-notch support provided by people who eat, sleep, and breathe independent retailer success – and our support team is willing to go above and beyond to take care of you! Thankful Read More

Here to help

There’s a lot to learn with Ascend. To help you make the most out of your retail system, we’ve worked hard to bring you help beyond the phone. This week, we’re highlighting some support channels where you can find new help topics and updated videos any time of day (or night)! More than a forum: UserVoice allows Read More

Fall into Work Orders

Believe it or not, fall is just around the corner – and the Fall 2017 version of Ascend is coming with it! Coming next month, Fall 2017 brings a whole lot of improvements to Work Orders. Plus, we’ve got a final reminder to turn in your Summer Sales information for a rebate from Trek. Set Read More

Back to the Ascend basics

With the busy season right around the corner, now is the time to start thinking about seasonal staff. Whether you have returning staff members or brand-new employees, they might need some help with their Ascend basics. Getting started in AU: When you add new staff members, help them set up an Ascend University (AU) account so they Read More

Stuffed with Orders

We hope you had a wonderful Thanksgiving weekend full of good food and lots of sales. But this is just the beginning of the holiday season! In preparation for the holidays and the Winter 2016 release next week, let’s talk about Vendor Order updates. It’s Coming: The Winter 2016 version of Ascend will be available to all Read More

One Step At A Time

There’ve been a lot of changes recently, so this week we’re hoping to show you how Summer 2016 helps you simplify. Learn about a couple of ways we’re doing that with receipt logos and how we’ve updated the easily-accessible Customer Multi-Store History Report. Plus, don’t forget about our hardware sales this month! One Stop Shop for Receipt Read More

Back to Product Basics

With our quarterly product updates, there’s always something new and exciting to learn in Ascend. But that doesn’t mean you should forget about the basics. One basic pair that everyone uses, but that sometimes gets overlooked, is our In-Store Products and Vendor Products. These two records have a lot of fields that look pretty similar and often contain Read More

Worth the Wait

In case you missed last week’s post, we’ve started to roll out the Spring 2016 version of Ascend to select retailers. Wondering why you haven’t seen the alert to update yet? Well, to make things as simple as possible for you and your team, we’ve broken the release into several “waves.” And yes – EMV IS Read More

Who’s Ready?

The Spring 2016 version of Ascend is almost here! And we’re doing our best to keep you in the loop on everything spring. This week we’re sharing previews of a few more of the gems you can expect on March 29th, along with some setup instructions that will ensure your store is ready for the update. Product Read More

New Year, New Browser, New Winners

2016 is here. Seems like just yesterday that we added Customer Groups, an updated interface, and Reservations, but we’ve got much more in store for you this year. And to make it all happen, we need your help. Feedback Welcome: In order to continue to provide you with meaningful updates and helpful support, we need to Read More

School Time

We’re proud to announce a brand new way for you and your team to learn more about using your favorite retail management system: Ascend University. There you’ll find informative videos paired with short quizzes to help you become the ultimate Ascend RMS Sherpa. And with three Schools to choose content from, there’s something for everyone Read More

The Ascend "Best Support" Program

If you’ve been with Ascend for a while, you’ve heard me say “Best System. Best Support” many times. We provide the best support to help you fully utilize Ascend and implement it into your business. The investment we make to provide this level of support is significant.  We encourage you to make the most of your investment Read More

Power your business with Ascend and Analytics

Before we talk about Analytics, here’s another plug for Version 2.2.  Since we released it last Monday, over 250 locations have updated.  If you didn’t attend one of our webinars, click here to view a recording.   Please note that 2.2 has an upgraded PIN pad interface.  It does not support serial port connections.  Only USB PIN Read More