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help

Here to help

There’s a lot to learn with Ascend. To help you make the most out of your retail system, we’ve worked hard to bring you help beyond the phone. This week, we’re highlighting some support channels where you can find new help topics and updated videos any time of day (or night)! More than a forum: UserVoice allows Read More

Make the most

There are a lot of ways to stay connected with us. Whether you need help, suggestions, or just want to share some feedback with our team, we’ve got something for you! We’re billing our first installment of yearly support fees this soon, so it’s a great time to brush up on all the resources you Read More

Don’t Lose Access

This week learn how you can request a login for our updated website, get the help you need to make the most our of your system, and ensure you’re staying updated with the latest version of Ascend. Don’t Lose Access: Starting February 20th, ascendrms.com visitors will need an account to access the Retailer Portal. After Read More

“Somebody, help!”

Best System. Best Support. It’s the motto we live by, and we take it very seriously. But what does “Best Support” really mean? We’re billing our first installment of yearly support fees this week, so it’s a great time to brush up on all the resources you have at your fingertips. Personal Technical Support. No Read More

Meet Ryan, Ascend Inventory Specialist

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Ryan Dreger, our Inventory Specialist. So, let’s get started… What is your title at Ascend? What does that Read More

Help is Here

The Summer 2015 version of Ascend was released to all retailers last week. It brought bug fixes, system enhancements, and a few new features including Case Quantities and Scheduled Backups. If you haven’t made the jump, download the update right from the Ascend Desktop and start taking advantage of all the updates today. But we know Read More

Some Holiday Gifts For You!

Merry Christmas from all of us at Ascend! We hope you’re having a wonderful (and profitable) holiday season. Read on to learn about a few “stocking stuffers” you might have missed in Ascend. Help Without the Fuss: We’ve updated our Help buttons to provide you with direct access to relevant help topics and videos based on Read More