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Need for speed

The next version of Ascend is coming up fast. And it’s bringing some behind-the-scenes changes to speed up your processes and keep things moving, no matter what. The July 2019 version of Ascend is coming to a computer near you later this month – after you’ve had some time to recover from the Fourth of July Read More

Get a fresh start

2019 is now in full swing, and it’s a great time to make your resolutions to build a better business this year. This week, we’re bringing you some easy tips to help you make your list. 2019 release schedule: We release a new version of Ascend every quarter to ensure that you continually receive the Read More

Your December update is here

Meet Ascend HQ with the December 2018 version of Ascend starting on December 18th. Update today to start taking advantage of our all new online reporting management console. December 2018 is here: Keep a pulse on your business with the new version of Ascend. Share rental item availability, set customer contact preferences, and get access Read More

Tis the season

The end of November is considered the beginning of the holiday season in the US. Are you ready for the gift-giving season? Make sure you know the upcoming Ascend support hours, are up-to-date on Promotions, and can confidently issue Gift Cards, Gift Certificates, and In-Store Credit. Limited Support: The Ascend support line will be closed this Read More

Make a splash

If you’re like many retailers in much of North America, the traffic in your store is probably starting to drop off fairly significantly. If you’re in the northern portion of the continent, you might be able to switch over to your winter sports season – or if you’re in the southwest, you might just be Read More

Fall is just around the corner

The leaves are already turning colors in Wisconsin, which means fall must be coming! To kick off the season, our support lines will be closed next Monday for Labor Day. We’re also wrapping up the summer season with another Ascend University contest and Saris is welcoming fall with a Labor Day sale. Limited support hours: Next Monday, September 3rd the Read More

Labor of love

Labor Day in the US is fast approaching. For most of the country, that probably means that your business is starting to slow down – and many vendors and retailers use this last, big holiday to close out excess summer inventory. It also means we’re inching closer to the release of the September 2018 version Read More

Bring it in

Things are coming together this week – the Ascend Team for an all staff meeting, cyclists for Ride Across Wisconsin, and important ‘best practice’ information for vendor product imports. Mark the calendar and grab your notebook – you’ll want to write this down! Limited support: The Ascend support line will be closed from 8:00AM-9:00AM CST Read More

Tax breaks, rebates, and total recall

Trek recently announced a new recall, Wisconsin is running a “sales tax holiday” before school starts, and the Trek 2018 Summer Sale ended on July 30. There’s a lot going on this week for Ascend retailers, so we’ll make sure you’re up to speed on everything you need to know! Limited support: The support line Read More

A little help from my friends

The Ascend support line will be closed briefly Friday morning, but there are a lot of great resources available to help out while we’re away! From videos to articles to conversations with other retailers, we’ve got a resource type for everyone. Limited support: The support line will be closed from 9:00am to 10:15am CST on Friday, July 20th for an all staff Read More

Fire up the grill

It’s a busy week here at Ascend as we all prepare for the long weekend. There’s meetings to have, grills to set up, and brats to cook here in Wisconsin. Memorial Day is just around the corner! Make a note of upcoming support hours, check out our newest videos on Ascend U, and (if you’re Read More

Buy buy buy

It might sound crazy, but it ain’t no lie – we’ve still got expo hardware available for discounted prices! Also this week, the support line will be closed for an hour this Thursday and multi-store retailers will start seeing the updated Transfers screen in Ascend. Limited support: The Ascend support line will be closed from 11:45AM – Read More

Things are heating up

It may be chilly outside, but that’s no reason to put off your full-store inventory! Make sure you and your inventory scanner are warmed up and ready to go on the big day. You should also write down some upcoming limited support hours. And if you’re not on the Winter 2017 version of Ascend yet, Read More

Check the list

This time of year, it’s easy to let things fall through the cracks. So we’ve made this list that you should check twice – and it’ll help keep your holiday season nice! This week we’re preparing for full-store inventory, double-checking our database backups, and marking our calendars for the next version of Ascend. Limited support this Read More

Thankful for our team

This week is Thanksgiving in the US, and we’re getting a head start on #thankfulthursday. When you partner with Ascend, you get access to top-notch support provided by people who eat, sleep, and breathe independent retailer success – and our support team is willing to go above and beyond to take care of you! Thankful Read More

Don’t get set back

Daylight Savings Time ends November 5 – don’t forget to set your clocks back! But while you’re at it, don’t leave your books back in time. Ascend offers integration with the QuickBooks® Pro Desktop software, so all you need to do is import your end-of-day files to keep on top of your data entry. Bookkeeping Read More

Start the countdown

The Fall 2017 version of Ascend is coming next week on Tuesday, September 12th. For this week, write a reminder for a brief Ascend Support phone closure to allow for team training. And if you’re attending Interbike later this month, swing by and say “hi”! Limited phones this Friday: This Friday, September 8th, the Ascend Support Read More

Seasons are a-changin’

Fall is fast approaching, and here in Wisconsin, the weather’s starting to show it. Labor Day, back-to-school, new product models, and the Fall 2017 version of Ascend are all right around the corner! Read on to make sure you’re prepared for the new season. Labor Day support: The Ascend support line will be closed Monday Read More

Grab your sunglasses

Memorial day is just around the corner in the US – signaling the end of a rainy spring and the beginning of a (hopefully!) sunny summer season. We have a couple items to add to your calendar: our holiday hours next week and the upcoming Summer Ascend release. Limited support hours: Next Monday (May 29th) is Memorial Read More

Back to the Ascend basics

With the busy season right around the corner, now is the time to start thinking about seasonal staff. Whether you have returning staff members or brand-new employees, they might need some help with their Ascend basics. Getting started in AU: When you add new staff members, help them set up an Ascend University (AU) account so they Read More

Happy Holidays

The holidays are here! We know you’re excited, but before you start opening your gifts, check out these goodies from Ascend. Take some time to write down our holiday support hours, watch the Winter Webinar (and then update to Winter 2016), and learn about the Bontrager light recall. Holiday Support Hours: There are a lot of holiday hours coming Read More

UPDATED: Keep Clipping Coupons

UPDATE: 11/23/16 11:00AM CST  We’re happy to report that we’ve received an “all-clear” notice from Chase Paymentech™. Wells Fargo cards should now be processing normally on your Ascend system. The issue was traced back to an update that Wells Fargo made last Thursday to their payment systems. Unfortunately, the change ended up negatively impacting all Read More