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Paymentech

Get a fresh start

2019 is now in full swing, and it’s a great time to make your resolutions to build a better business this year. This week, we’re bringing you some easy tips to help you make your list. 2019 release schedule: We release a new version of Ascend every quarter to ensure that you continually receive the Read More

Lower rates, happier you

Keep the smiles coming this summer with an updated (and cost-saving!) credit and debit card rate structure. Chase is announcing lower rates for all integrated Ascend retailers – no action necessary. Read on to learn how much you can expect to save starting on Tuesday, August 1st. Lower Rates for All: Credit and debit card Read More

Out with the Old

We’ve been doing some fall cleaning to clear out the cobwebs (so we can put up our Halloween decorations, of course!), and this week we’re focusing on a few things you can do to keep your shop running smoothly. Update Ascend: The Fall 2016 version of Ascend was released last week, and nearly half of Read More

Chips & Dip(s)

Summer 2016 is here and contains a plethora of new features (especially if you’re coming from Winter 2015)! But some of the changes to payment processing are causing confusion for some retailers. Read on to learn how to avoid being stumped at the register.

Say ‘Hello’ to Summer

Hooray! Summer 2016 launches today! Here’s what you need to know to get updated to the newest version – along with information on our upcoming holiday hours and brand-new help site. Not to mention one last chance to check out our June hardware sale. Summer 2016 Release: Summer 2016 became available today (June 28th, 2016). If Read More

UPDATED: Spring 2016 Update FAQs

UPDATE: 05/17/2016 9:00AM CDT Due to some issues reported with the Spring 2016 version, we put a hold on new updates. Unfortunately, fixing these issues is taking longer than we expected. Because we want to get it right, rather than just quickly, we’ve decided to instead skip additional Spring updates and simply release everything (including the Read More

Who’s Ready?

The Spring 2016 version of Ascend is almost here! And we’re doing our best to keep you in the loop on everything spring. This week we’re sharing previews of a few more of the gems you can expect on March 29th, along with some setup instructions that will ensure your store is ready for the update. Product Read More

UPDATED: From the Desk of the GM

UPDATE: 12/16/2015 9:00AM CDT We’ve become aware of some retailers experiencing issues when contacting Chase Paymentech regarding the addendum mentioned below. We’ve taken additional measures to ensure that they are aware of your calls and expect those issues to have been resolved. If you call and continue to experience problems with the Chase representative, we Read More

The Times They Are A Changin’

It used to be credit cards only needed a magnetic strip to store and provide account information for customers, but the winds of change are blowing again. No need to worry though, we’re working hard to make the transition as effortless for you as possible. Many banks have already started shipping chip-capable cards within the Read More

Credit Card Processing Q & A

As October 1st approaches, industry buzzwords like “EMV”, “Chip & Pin”, and “liability shift” are coming up more and more. With that in mind, we wanted to take a moment to update you on credit card processing within Ascend. What the heck is happening in the United States on October 1, 2015? Today, the liability for fraudulent card-present Read More