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The holidays come early with November 2020

2020 is drawing to a close (and maybe that’s a good thing?) – but we have one last bundle of Ascend goodies coming before the end of the year! The November 2020 update will be available to most retailers in the US and Canada starting November 11, 2020. Keep reading to learn about the highlights, Read More

Fall in love with September 2020

It seems like the summer has flown by, and the September 2020 version of Ascend is here to help you transition to fall as smoothly as possible. This version is available to most retailers worldwide starting September 16. Keep reading to learn about the highlights of this version, then head to our release notes to Read More

Swing into action

Start the year right with some superhero training on Ascend University (and a chance to win BIG!), dusting off the cobwebs on your old accounts (or creating some new ones!), and using your spidey-senses to get insider information on Trek’s new B2B website being launched this year. Win to play: We’ve got some new videos on Read More

Make a splash

If you’re like many retailers in much of North America, the traffic in your store is probably starting to drop off fairly significantly. If you’re in the northern portion of the continent, you might be able to switch over to your winter sports season – or if you’re in the southwest, you might just be Read More

Make a splash

If you’re like many retailers in much of North America, the traffic in your store is probably starting to drop off fairly significantly. If you’re in the northern portion of the continent, you might be able to switch over to your winter sports season – or if you’re in the southwest, you might just be Read More

Will the real Justin please stand up?

This week, we’re excited to announce the winner of our Watch Now, Play Later Xbox One S giveaway! We’ve also got reminders for retailers who participated in the Trek Summer Sale and a note about special support hours this Friday. Read on to learn more. Winning attitude: Thanks to all of you who participated in our Read More

Tax breaks, rebates, and total recall

Trek recently announced a new recall, Wisconsin is running a “sales tax holiday” before school starts, and the Trek 2018 Summer Sale ended on July 30. There’s a lot going on this week for Ascend retailers, so we’ll make sure you’re up to speed on everything you need to know! Limited support: The support line Read More

Service central

By now, your season is probably in full swing – and now that customers are out and about in the great outdoors, their equipment probably needs some TLC and your service center is bustling. This week, we have a few tips to keep things humming along. Hotfix incoming: Retailers have been quick to adopt the Read More

UPDATED: Here comes the sun

UPDATE: 4/20/18 4:30 PM CST Four products were inadvertently missed in the Trek Update files. We have now added these products to both the vendor files and the Labels to print query. UPC Part Number Description MSRP ADVMSRP 601479678532 550999 X-Caliber 7 WSD 13.5 650b Matte Solid Charcoal $879.99 $939.99 601479678549 551000 X-Caliber 7 WSD Read More

Spring forward

The weather may be having trouble making up its mind, but spring will be here before you know it! The Spring 2018 version of Ascend was released to beta and early release retailers on February 28. It will be available to everyone else on March 20 – so get to know our new features this Read More

Spring cleaning

The groundhog may have seen his shadow, but we’re still getting ready for spring. This week, take some time to do a little housekeeping to ensure you’re prepared for whatever the season brings. KHS part number updates: KHS has changed a large number of part numbers in their system in order to allow for product Read More

Time to focus

For most of the country, January is a pretty slow time in terms of sales. But that makes it a great time to focus on the aspects of your business that tend to fall to the wayside when the busy season hits. This week, take some time to make a plan to get the most Read More

UPDATED: Keep on giving

UPDATE: 12/15/17 3:30PM CST  The vendor file import for the Bontrager Circuit helmets below will only change vendor product descriptions. In-store product descriptions must be changed manually. We apologize for the confusion and inconvenience! Original post: 12/13/17 The holiday season is upon us, and your customers are clamoring for gifts. This week, we’re making sure you’re prepared Read More

Like a boss

Boss’s Day was October 16, and this week, we’ll help you learn to be the boss of your service center by turning on the new technician scheduling settings. Schedule work orders by date: Over 80% of our retailers worldwide have upgraded to Fall 2017. But only a small fraction of those retailers are taking advantage Read More

Seasons are a-changin’

Fall is fast approaching, and here in Wisconsin, the weather’s starting to show it. Labor Day, back-to-school, new product models, and the Fall 2017 version of Ascend are all right around the corner! Read on to make sure you’re prepared for the new season. Labor Day support: The Ascend support line will be closed Monday Read More

Season of Transformation

The seasons are marching on, and they’re bringing lots of change with them. This week, we’re covering a few things you can do to keep your store ready to go throughout the summer. TCG quarterly price update: Last week, Trek released their latest quarterly price update. The In-Store Pricing report on Ascend Online Reports (AOR) allows Read More

(Cheap) Help is Here

Halloween is coming up fast and that signals the end of October. This week, we’re focusing on the upcoming changes to Trek Card processing, highlighting our sale, and checking out a useful report for our mechanic and tech center users. Last Call: The processing system for Trek Credit Cards needed an update, so we’ve bundled it with Read More

Get Down with the DM

We aren’t talkin’ Snapchat, but Ascend does give you the power to directly contact your customers on their mobile phones using SMS. Read on to learn how to make sure you’re taking full advantage of your system services. Plus, we’ve got some information on the 2016 Trek Summer Sale. Start with the Data: Before you Read More

No Wallet? No Problem.

Smartphones have brought us the power to control our homes, order a car, and now have the ability to replace your credit cards. With the Spring 2016 version of Ascend and an Ingenico terminal, you can now join the fun. Plus, some information on submitting your 2016 Trek Fest reports. Read on to learn more! Read More

Ready? Set. Click!

Trek has launched Trek Connect E-commerce, a no-cost e-commerce platform available to all Trek retailers. But what does that mean for you? Read on to learn more. Trek Connect E-commerce What is it? The Trek Connect E-commerce service allows customers to order online and have their order shipped either directly to them or to their local dealer. Read More

Trek Connect Catalog Mailings Incoming

The Trek Connect Retail Marketing Program is in full swing for all participating US and Canadian Ascend retailers. If you haven’t signed up yet, don’t let this opportunity pass you by. You can click here to get started. If you’re already signed up, keep reading to learn more about making the most out of your investment. Set It Up: The very Read More

Time to Connect

The Trek Connect Retail Marketing Program is set to kickoff soon for all US and Canada Ascend retailers. If you haven’t signed up yet, don’t let this opportunity pass you by. You can click here to get started. If you’re already signed up, keep reading to learn how to make sure you’re ready for your first Read More

Let's Have Some Fun

Trek World is here and we’re really excited to showcase a few upcoming products including updated payment processing hardware (just in time for the liability shift happening this October) and some upgraded functionality coming with the Fall 2015 version of Ascend. Insert, Swipe, or Tap: As we mentioned in our update a few weeks ago, Read More