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Work Orders

Service central

By now, your season is probably in full swing – and now that customers are out and about in the great outdoors, their equipment probably needs some TLC and your service center is bustling. This week, we have a few tips to keep things humming along. Hotfix incoming: Retailers have been quick to adopt the Read More

Like a boss

Boss’s Day was October 16, and this week, we’ll help you learn to be the boss of your service center by turning on the new technician scheduling settings. Schedule work orders by date: Over 80% of our retailers worldwide have upgraded to Fall 2017. But only a small fraction of those retailers are taking advantage Read More

Work it!

There’s a good chance your store is on the Fall 2017 version of Ascend right now. This week, to help you make the most of our Work Order enhancements, we’ve put together an FAQ! Read on to learn more. Update to Fall: 80% of our retailers worldwide have updated to the Fall 2017 version of Ascend. Read More

Seasons are a-changin’

Fall is fast approaching, and here in Wisconsin, the weather’s starting to show it. Labor Day, back-to-school, new product models, and the Fall 2017 version of Ascend are all right around the corner! Read on to make sure you’re prepared for the new season. Labor Day support: The Ascend support line will be closed Monday Read More

Fall into Work Orders

Believe it or not, fall is just around the corner – and the Fall 2017 version of Ascend is coming with it! Coming next month, Fall 2017 brings a whole lot of improvements to Work Orders. Plus, we’ve got a final reminder to turn in your Summer Sales information for a rebate from Trek. Set Read More

Summer 2017 is here!

Summer 2017 is here! Update to the latest version of Ascend today. And we know you’re getting busy, so we’ve made this release focus on some back end changes meant to help provide sales floor benefits. Get the highlights, watch the overview video (below) for a peek at the new features, read our release notes Read More

Track Those Add-Ons

Spring is on its way and that means tune-ups. This week, we’re reviewing the difference between products added to your sales transaction versus those added to work order details and we’ve got a reminder to sign-up for your very own website login account. Read on to learn more! All in the details: Accuracy is vital Read More

Fall into the Season

The official first day of fall is still a few weeks away, but at Ascend, fall is just around corner. The Fall 2016 version of Ascend will be available next Tuesday (Sept. 13th) for all retailers. It brings some simple updates to Work Orders and other key areas of Ascend. What time is it? Time for Read More

It’s All About the Details

In the Ascend Winter 2015 update, Work Orders received a major tune up. Now that the dust has settled, let’s review some of those changes. We’ll also take a moment to preview what’s next for Work Orders in Spring 2016. In December, we added a lot of cool features to Work Orders, including the top-requested Read More

Customize Your SMS Defaults

Version 2.11 is now available! If you haven’t already, upgrade today and join the hundreds of dealers already taking advantage of Ascend’s new features. Customize Your SMS Defaults A few versions back, we added SMS integration to Ascend. (Do you remember which version? We’ll send a small care package to the first person who comments with the correct answer.) Since then, Read More

More Fine Print You'll Want To Read

We understand if we only focus on big projects, small but necessary improvements get neglected.  So with every release we’re devoting a portion of our time to small improvements.  We’re also making sure to select ones that have a significant positive impact.  There are several small improvements that you’ll get in Version 2.8 (due out December 10th).  A few weeks ago, Read More

Coming Soon: SMS messaging in Ascend

SMS (a.k.a. Text) messaging is very popular.  I know that’s not a big revelation for anyone.  When my 75 year old mom started texting me this past year, I knew we were reaching technology saturation.  Recent statistics bear this out as well: Some 83% of American adults own cell phones and three-quarters of them (73%) send and receive text Read More

"Where are my Analytics?" and "Where did these work orders come from?"

“Where are my Analytics?” and “Where did these work orders come from?” We’ve been hearing these questions often. Here are the answers. Waiting for Ascend Analytics: Over the last several weeks it’s been taking longer and longer for the previous day’s numbers to appear on Analytics. Most recently it was taking until well into the afternoon. Read More

Ascend Version 2.3 Preview – Part 4

This is the fourth and final part of our Ascend Version 2.3 preview.  If you missed any previous parts, click these links to view Part 1, Part 2 or Part 3. Version 2.3 will be available for our early release group next week on Monday night, February 20th.  Contact us if you’d like to be Read More

Ascend Version 2.2 Preview

The next update to Ascend will be available this month.  We’re very excited about the new features in Version 2.2: We’ve totally revamped the On Sale process in Ascend.  We’ve created a new screen for adding items to an On Sale.  Dealers with multiple locations will now have the ability to download On Sale records Read More