May 2020 is a guided update

To provide you with the most seamless transition into the new version of Ascend, May 2020 won't be available for download as usual. US & Canadian retailers should use the link below to request a guided update with a member of our support team. We'll upgrade your account on the backend and contact you to schedule an update time for the rest of your hardware, if necessary. 

Put your work orders to work.

Save your service.

March 2020 gets you back to simple basics by preventing accidentally closing out of work orders too early.


Work orders with active Work Order Details that aren't yet marked as Completed can't be finished as a sale. Even if they're paid in full. And work orders with any active Work Order Details cannot be unmarked as a work order . These updates ensure the work doesn't get lost in the shuffle, and your customers get their repairs in a timely manner.

Access more metrics and detailed comparison reporting.

Feed your Retail Profit Machine.

Ascend HQ provides you with a plethora of reporting tools that you can access anywhere you have an internet connection - whether that's in the store, at home, or on the go. On the Analytics page, the Retail Profit Machine metric gives you a quick overview of your most important business information - and new Average Work Order, Average Days in Stock, and NPS values add even more data to your dashboard.


Compare sales and inventory performance from year to year with the Category Analysis report so you can make data-driven decisions about what products to keep on your sales floor.

Update to superpower your payments.

Contactless is the 

new normal.

Starting with May 2020, Ascend customers with integrated Chase payment processing in the US can now accept near-field communications (NFC) payment options like Apple Pay, Google Pay, and VISA payWave.


We've also simplified the choices customers see when they're using a physical card and added the ability to view transaction details during checkout. Ingenico payment terminals now show sales items, taxes, shipping charges, discount totals, payments made, and total due.

US ONLY

Request your guided update now.

Ready to upgrade your system?

May 2020 has some big changes and we want to make sure everything goes right. If you're a US or Canadian retailer, let us know you're interested in the update and we'll reach out with more details to get you going.

Use this form to request your guided update

Our team will begin to update the configuration of your location for contactless payments and e-commerce upgrades. Then we'll use your preferred upgrade time to schedule your personal, guided update for your in-store workstations.

We'll put everything in place

A member of our support team will complete the update for your in-store hardware and ensure everything is running smoothly. We expect to spend up to an hour upgrading each Ingenico device. After that, you'll be ready to conquer retail armed with a few new features for the new normal.

You conquer retail with May 2020

Access COVID-19 resources

We're all in this together. Save the season by making the most out of all the Ascend products and services available today. Our team is standing by for yours.

The retail landscape continues to evolve and that's probably meant making changes to the way you run your business. Make sure you're still connecting with customers and collecting vital feedback, even when social distancing. We've made it easy!


With Ascend integration, real-time detractor alerts, and daily email summaries, Listen360 helps you listen closely, respond quickly, and cultivate the kind of loyalty that results in personal recommendations from your happy customers. And now, SmartEtailing customers can easily show off their scores. Enable the features today.

Customer feedback, automated

Engage with customers even when you can't.

Make more connections.

Receive genuine "word of mouth" recommendations and reach more qualified prospects to help you grow.

Keep it personal as you grow.

With near real-time feedback and insights from customers, you can deliver a world-class retail service experience.

Get valuable testimonials.

Listen360 can help you stream testimonials to your main and social sites building up your visible reputation.

Your data, ready wherever you are.

Ascend HQ

Keep tabs on your retail business from anywhere with Ascend HQ. Quickly view sales overviews, check benchmark performance, measure key retail metrics, and plan for the future with live data from all of your locations. And because it's built for the cloud, updates are automatically applied and ready when you are. No extra steps needed.


We're continually adding new metrics, reports, and features, so be sure to check back often.

Find answers your way.

We've got everything you need to help you troubleshoot any problem. Use the links below to get started.

Interested in getting Ascend for your business?

Contact us today to learn more about how our full-service approach can help take your retail business to the next level.