Improved customer communication. Upgraded inspections.Tackle your end-of-year with Ascend.
IN-APP SMS MESSAGING HISTORY
Access up to 13 months of SMS customer messaging history without leaving Ascend. Communicate better with your customers and keep your team up-to-date on important texts.
IN-APP EMAIL MESSAGE HISTORY
Use the new Email tab in Ascend to view date sent, message subject, sent-to and send-from email addresses for messages sent with Ascend. Access the info from a transaction or within the Customer Record.
MULTI-POINT INSPECTION HISTORY
Access historical Multi-Point Inspection data for all your customers with a few clicks. Previously performed MPIs can now be accessed from the Customer Record or within a transaction.
Visit Ascend HQ to view more updates
The Ascend app is just piece of your retail arsenal. Visit Ascend HQ to check out more updates we've made this release cycle, including: the ability to configure automatic email devilry for your Category Analysis report and the all-new RPM Accuracy report (coming soon).
View, reference, and build SMS messages from your POS.
Communication with your customers has always been important. But this year, it's at the forefront for outdoor retailers of all sizes.
Update to November 2020 to quickly access SMS text messages sent to your customers from your retail location without leaving Ascend.
Now, when sending a customer an SMS message, users will be able to see all messages sent from your store for the last 30 days automatically. Need to see more? Load up to 13 months of SMS history with a few clicks.
See more. Do more.
Quickly access vital email info when you need it.
Instead of having to leave Ascend to view your email messaging info, the November 2020 version allows you to do it in-app.
Use the new Email tab to verify key message data for all of your customers. Easily view date sent, message subject, sent-from, and sent-to details.
The best part? You can access the tab from both the Customer Record and an open sales transaction.
Simplify your service.
Keep better tabs on customer recommendations with MPI.
This year, we introduced a power sales and service tool to help your team better serve your customers: the Ascend Multi-Point Inspection checklist.
And now, we're taking it a step further by bringing you an easy way to view already completed MPIs.
November 2020 brings the ability to view all previously entered Multi-Point Inspections for your customers in Database Explorer.
The new MPIs tab is available within Customers, Sales, and Serialization windows. You can also view them on the Customer Record or within a sales transaction to help you quickly reference the data you need at a glance.
Access COVID-19 resources
We're all in this together. Superpower your end-of-year by making the most out of all the Ascend products and services available today. Our team is standing by for yours.
Keep tabs on your retail business from anywhere with Ascend HQ. Quickly view sales overviews, check benchmark performance, measure key retail metrics, and plan for the future with live data from all of your locations. And because it's built for the cloud, updates are automatically applied and ready when you are. No extra steps needed.
This release, we're adding the ability to schedule email delivery for your Category Analysis report and providing you with a new tool to review your retail performance with the RPM Accuracy report. Visit HQ to learn more.