Outdoor retailers continue serving their communities worldwide with bicycle sales, repair, and maintenance. Use the resources below to learn what we're doing to help and how you can use the tools currently available to collect payments safely and securely.
Contactless payments are here
Apple Pay, Google Pay, and VISA payWave support is now live on Ingenico payment terminals with our May 2020 release. Click to learn more about the upgrades and request a guided update.
If you're using an Ingenico payment terminal to accept payment, you'll want to make sure to keep the device as clean as possible. Learn how the manufacturer recommends doing so using the download link below.
Avoid needless contact by relying on your website for payment collection and curbside options for pickup. Use the link below to learn how your SmartEtailing website makes it easy to update your procedures.
Not a currently using SmartEtailing? Ascend customers signing up before June 1st, 2020 can save 50% on SmartEtailing Professional and Local solutions for the remainder of the year. They're also including a free personalized build to help you get you online and selling.
The world is changing, but retailers worldwide have immediate needs. As an essential business in many countries, bicycle retailers can use Ascend to bring in vital sales dollars and keep the doors open by focusing on a few key RPM metrics you can track with ease.
Use your quotes
Many customers are looking for ways to get (or stay) active during quarantine. Now is the best time to reach outside your retail walls for potential revenue using your data. Review bike and trainer quotes to help you target.
Get pending items picked up
Space is at a premium and customers might need their products more than ever. Make sure you're reaching out to customers for item pick-ups and use the opportunity to highlight products that can help them detox, clear their mind, and feeling good!
Check-in with your customers. Reach out to see how they are doing, ask if they've been riding, and whether they have everything they need to get (or stay) active during stay at home orders. The Customer Query tool in Ascend can help you get started.
Ascend e-commerce integrations make it easy to showcase your retail inventory in places beyond your sales floor. Just remember to keep your customers in the loop about any changes to your hours, availability, and special in-store procedures.
Sell with Locally
We’ve worked with Locally to develop a query to schedule to send your pricing and stock information for use in their services. Send your inventory and pricing information with ease.
Use Ascend's CRM tools to reach out to your top customers, create interest-based customers lists using the Customer Query utility, and export customers for creating awareness message campaigns or retail promotions using the Customers on Mail List query found in reports.
Get the support you need
The pandemic currently has NO effect on the Ascend Support Team’s availability. We’re thankful to have had the infrastructure ready to allow our employees to work from home with full access to all the tools needed to help you and your employees.
The support team is available from 8AM to 6PM Central, Monday through Friday.
Meraki customers can rely on the Ascend Support Team for all POS and network assistance. Securely access your shop's network and use Ascend from anywhere with internet access to help limit staff physically in-store.
Our online support knowledge base has helpful articles on everything Ascend. The included pictures allow you to quickly install peripherals, get help with Ascend functions, and find metric definitions for Ascend reports.
This is difficult time and it’s extremely tempting to accept any and all sales; unfortunately, scammers are taking full advantage of the situation. Be wary of shipping big ticket items and process credit/debit card payments on your iSC250 payment terminal whenever possible.
Best system. Best support.
Ascend understands your needs as an independent retailer and we’re committed to helping you get the most out of your systems and your business. So, we've put a wide variety of resources together for you. Click to explore: