Help is here.

Running into trouble? We've got you covered. Use this page to access quick links to all of our help resources.

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We've got everything you need to help you troubleshoot any problem. Use the links below to get started.

Already on the line with our support team?

Important news and updates

Some things are worth highlighting. Find important Ascend news and updates below.

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Upcoming special support hours

Please note that our phones will be closed on Tuesday, January 14th from 11:30 AM to 1 PM CST for an all-company meeting. We apologize for the inconvenience.

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RetailNext webinar registration

We're hosting three live webinars starting on Monday, January 6th at 12 PM CST to help you make the most of your data with Ascend + RetailNext.


Simplify your staff scheduling decisions and measure marketing campaign effectiveness with ease. Join us for one (or three!) of these free webinars to learn how.

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RetailNext webinar recordings

Missed our RetailNext webinars? Use the link below to watch, re-watch, or share the recordings with your team!

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October 2019 hotfix available

A new version of the Ascend October 2019 release is now available. Please update all of your retail workstations to the latest version of Ascend (19.3.217) starting with your server PC(s) first. 

Track meaningful analytics.

Collect customer feedback.

Make the most of your subscription

We've got all the tools to help you conquer retail. Learn more about incorporating them into your business.

Measure your in-store traffic.

Don't have enough scanners for inventory?

Upgrade to the latest

Enhanced scheduled tasks. Updated inventory process. Gear up for the end of year with October 2019.

Sign-up today to learn more about our inventory services.


From full-store physical inventory counts to best practices training, our team is standing by to help you reach your retail goals.

Advice done right.