Upcoming limited support

The support line will be open during Trek World 2020 (October 21-22), but staff will be limited, so hold times may be longer than usual. We invite you to explore our self-help resources below for faster service.

The support line will also be closed Wednesday, October 23 from 3:30pm-4:15pm CDT for an all-company meeting. We apologize for any inconvenience this may cause and appreciate your patience.

Let's get you

back to work.

Use this page to access our self-help resources.

Looking for service status? Click the button below.

Find answers. Be happy.

We've got everything you need to help you troubleshoot any problem. Use the links below to get started.

Stay sharp with our interactive training modules. Visit to watch short video tutorials, then test your knowledge.

Read up with Ascend's online manual. Find FAQs, support docs and how-to instructions.

Keep up-to-date on new releases, upcoming promos, and everything else Ascend.

Already on the line with our support team?

Start a remote session now.

One-on-one support.

Use the button below to initiate a remote access session once instructed by a member of our support team.

Connect with the support team and other retailers on Ascend's private social site.

Get help from the team by messaging us directly.

Share your ideas and vote on future system improvements.

Stay connected. Jump ahead.

Use these links to find other retailers, contact our team, and submit your ideas to help make Ascend better.

Getting ready for inventory?

Keeping an accurate inventory is crucial for any retail business. Let us help!

We’ve got an entire fleet of inventory scanners available for rent and ready to help you reduce your scan time and improve your database health.

Sign-up today to learn more about our inventory services.

From full-store physical inventory counts to best practices training, our team is standing by to help you reach your retail goals.

Advice done right.