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Help is here

Running into trouble? We've got you covered. Use this page to access quick links to our support resources.

Already on the line with our support team?

Important news and updates

Some things are worth highlighting. Find important Ascend news and updates below.

April 2021 is ready for download

The newest version of Ascend is here. Update to April 2021 for help reaching more customers, managing vendor updates, and automating reordering.

🍿Did you miss the Locally webinar?

Watch the recording to Learn more about using Locally with Ascend and processing BOPIS/ROPIS transactions directly on your point-of-sale.


Don't know BOPIS or ROPIS? Watch now!

📱Upcoming phone support hours

Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, May 18th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message. We apologize for any inconvenience.

🚧Meet your new service status page

We're introducing an updated service health status page to help quickly alert you of Ascend service disruptions.


Use the new page to stay on top of scheduled maintenance or service outages. Plus, get access to live updates. Click below to subscribe to alerts today!

🧮Take stock of your products

Are your inventory levels running low? Now's a great time to take stock of your products and verify your database inventory levels with one of our personalized onsite inventory training services.

🦠COVID-19 retailer resources

Outdoor retailers continue serving their communities worldwide with bicycle sales, repair, and maintenance. Learn what we're doing to help and how you can use the tools currently available to continue running your business safely and securely.

Make the most of your subscription

We've got all the tools to help you conquer retail. Learn more about incorporating them into your business.

Track meaningful analytics.

Broadcast your inventory.

Collect customer feedback.

Measure your in-store traffic.

Upgrade to the latest

Turn online shoppers into lifetime customers with the new Locally integration on our latest release.