Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, April 20th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message. We apologize for any inconvenience.
🚧Meet your new service status page
We're introducing an updated service health status page to help quickly alert you of Ascend service disruptions.
Use the new page to stay on top of scheduled maintenance or service outages. Plus, get access to live updates. Click below to subscribe to alerts today!
Trek is updating multiple part numbers for their 2022 model year bicycles. The upcoming April 2021 version of Ascend includes a feature to help you automatically update all affected orders. Need to update products now? Click below to learn best practice and manually update affected purchase orders and special orders.
Outdoor retailers continue serving their communities worldwide with bicycle sales, repair, and maintenance. Learn what we're doing to help and how you can use the tools currently available to continue running your business safely and securely.