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We've doubled our dev team. Here's what that means for you.

As we end another rewarding year together, Ascend is better equipped than ever to deliver high-impact resources that allow you to drive your business with actionable data. Use this page to follow our progress.

Six things you can expect from Ascend soon

We’ve doubled the size of our development team and are hiring some of the best and brightest in the industry. We’re also completing 95 high impact projects by early 2023. Our project roadmap was strategically planned for the greatest opportunities to increase profit for your business and address common pain points you and your employees experience. 

Leverage the power of the cloud

Reduce your database size, increase your search speeds, and easily manage supplier price updates with our all-new Cloud Product Catalog.

Available now.

Easier price updates

Managing your product data shouldn't be a full-time job. We're making it easier to update product records to help keep your team on the floor and away from spreadsheets with our Price Update Tool.

Available now.

More speed and stability

Safely speed up your workflows. We're updating Ascend data protections with new automatic backup features and pairing them with speed improvements to provide a more stable experience for you and your team.

Available now. Additional enhancements coming in December.

Trek B2B integration

Two-way sync is coming soon. We're adding the ability for Trek B2B orders to sync dynamically no matter where they're updated.

Available now. Additional enhancements coming in early 2023.

Expanded unified commerce platform

Do more from anywhere. We're expanding our unified commerce platform offerings to bring you more integrations with Trek B2B, your bookkeeping software, and your own website.

Coming soon.

"The investments being made and impactful projects being completed in 2022 are going to take Ascend to the next level. Throughout the development and ongoing execution of this roadmap, Ascend retailers have been at the center of our plans.


We look forward to a bright future of supporting you and your business."

– Mark Hoggatt, Ascend Global Director

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2022

Fourth-quarter retailer update

Get a sneak peek at our 2023 roadmap and see how we're growing our resources to increase profit for your business while addressing common pain points you and your employees experience.  

2022

Third-quarter retailer update

Join Eric Bjorling and Roger Gierhart to learn more about Trek’s new focus on Ascend and the future of retail. In the update, they’ll discuss Roger’s new role as VP of Ascend, highlight some of the challenges facing the team, and share the steps we’re taking to improve the system for retailers worldwide.   

 

Watch now to learn how you can share your feedback with our team!  

2022

First-quarter retailer update

On behalf of the entire Ascend team, I hope your 2022 is off to a great start! Our purpose every day is to help you thrive. We do that by focusing our work in two key areas:


First, we focus on improvements to help your retail profit machine perform better. This includes improvements to help your sales, service, and inventory teams operate more effectively and provide outstanding customer hospitality. This also includes reporting to let you know how you’re performing.


Second, we focus on being your unified commerce platform by connecting Ascend to your websites, your suppliers, your payment processing platforms, and your bookkeeping systems.


Throughout the coming year I’ll look forward to updating you on the major improvements we’re making in these two areas. Here’s what you should know today:


RPM enhancements: For this update we’ve focused on helping you to better manage your inventory.

  • We’re excited to introduce the new Ascend Cloud Product Catalog. One of the most important tasks you have is building your product records database. With the new catalog you’ll be able to create products on demand as opposed to importing entire supplier catalogs. We’ll start out with support for Trek products and add more suppliers in the coming months.
  • For your buyers, we’re pleased to introduce the new Special Order Management Tool on Ascend HQ. This will be the one, central place for them to view and prep special order requests for all your locations.

Unified Commerce Platform enhancements


Last year we introduced two new key integrations in the US and look forward to expanding compatibility for them to other markets soon. If you haven’t taken advantage of them yet, use the links below to learn more about using them with Ascend:

  • Locally is a platform that makes it easy for retailers to engage more online shoppers. Use it to create easy, awesome online shopping experiences for local customers by displaying and selling directly from your Ascend inventory on trekbikes.com, Locally.com, and your own website! This is available today in Australia, Canada, and the United States. It will be available in many more countries later this year. 
  • Klarna is Trek’s new financing partner and helps retailers attract, convert, and retain customers by offering flexible payment options and giving them more purchasing power. It’s also fully integrated with Ascend, giving retailers an easy way to process payments without leaving the app. Klarna is available today in the U.K. and the U.S. and will be available in more countries this year.


Expanded support

To help ensure you and your team receive a live answer anytime you call, we’ve updated the Ascend phone support schedule. The new support hours begin 30 minutes before stores open on the East Coast and 30 minutes after stores close on the West Coast, so you and your team are always set up for success.


This change also eliminates emergency on-call support restrictions.


That means that you no longer need to have issues affecting sales processing to contact us during evenings or weekends. With these improved hours, we’ve extended full support throughout the week for all questions, without needing to wait for a callback:

Monday-Friday- 8:00a.m.-8:30p.m. CST

Saturday- 8:30a.m.-8:30p.m. CST

Sunday- 9:30a.m.- 7:30p.m. CST

It is our pleasure to serve you. If there’s anything we can do to help you, use the links below to contact us. 


Mark Hoggatt, Ascend Global Director

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