Close

TeamViewer Support Connection Setup

TeamViewer allows you to share your computer screen with our support team and helps us better troubleshoot any problems.


Use this setup page to learn how to get connected.

After being instructed by a Support Tech, download the TeamViewer application from the PC that's experiencing the issue or connected to the peripheral that's experiencing the issue.


Click the button below to get started.

Get connected

with

1. Download the TeamViewer application to your PC

A picture is worth a thousand words. Download TeamViewer using the button above to get started.

The Support Tech will send you a request to start sharing your screen. Select Accept to get started. Running into trouble? Scroll down for setup FAQs.

4. Accept the connection from our support team

2. Locate the application and run it 

If your file doesn't automatically start after downloading, check the Downloads folder and look fora file that begins with "TeamViewerQS".

3. Enter a name for the PC to be placed in the queue

Once the file runs, a temporary TeamViewer session will be created. Now, just tell the Support Tech what your assigned name is and verify the last three digits of your session code, if necessary.

Get setup in just a few steps

Frequently asked questions

What if I have TeamViewer installed on my computer?

If you already have TeamViewer installed on your workstation, simply open the application by selecting the Start icon on your PC and typing TeamViewer, then selecting TeamViewer from the list of results. 


Once the program is running, tell the Support Tech your TeamViewer ID and Password to get connected.


What if I get a prompt stating "another instance of TeamViewer is already running"?

This generally means that TeamViewer is already installed on your computer. Just click Show running TeamViewer and give the tech the displayed ID and Password








If this doesn't work, you can try searching for the installed instance. Simply open the application by selecting the Start icon on your PC and typing TeamViewer, then selecting TeamViewer from the list of results.


Once the program is running, tell the Support Tech your TeamViewer ID and Password to get connected.

 

If TeamViewer does not show up as a result on your PC, direct your attention to the bottom right of your screen. Near the sound options and system timeclock there should be an arrow pointing up that reveals a system tray once clicked. Look for the TeamViewer logo here (a blue box with a white circle and blue arrows in it) and right-click it once you find it. 


Select Exit TeamViewer from the dropdown menu. This closes all open TeamViewer sessions on your computer.


Now just download TeamViewer using the button at the top of this page or re-launch it from your Downloads folder if it's already installed. 


How do I know when TeamViewer has finished downloading?

Usually, the TeamViewer application will launch automatically after downloading. However, you can check the status of the download depending on your browser.


If using Google Chrome, the download will prompt you to choose a destination and will display on the bottom left of your browser window. Once finished, Chrome will display the TeamViewer logo as shown below:




If using Mozilla Firefox, the download will prompt you to save the file and will display on the top right of your browser window. Once finished, Firefox will display a solid blue arrow as shown below:




If using Microsoft Edge, the download will prompt you to save the file and will display on the bottom left of your browser window. Once finished, Edge will state that the download is complete as shown below:




Can I start a session without leaving Ascend?

Definitely! Once instructed by a Support Tech you can navigate to Help > Remote Assistance or locate and click on the Remote Assistance icon from the Ascend Desktop.


Should I fill in my name on the TeamViewer application?

No. You should come up with a unique name that describes the workstation you'll be troubleshooting. This helps our support team identify specific PCs from the queue and allows anyone from your shop request a remote connection without having to worry about updating the computer name on TeamViewer.


Will the Ascend support team have access to my computers from now on?

Absolutely not! Your confirmation is need each time a connection is made. Once your support session is complete, we'll securely disconnect from your PC. This removes all remote viewing and access options from our team


You're also free to delete the TeamViewer download at any time. 


How cool is this?

It's pretty awesome! And while not all support issues require a remote connection, it does help us provide faster, more efficient support for you and your team when necessary.


Upgrade & Save

Every month, we feature a new deal aimed and helping you save some money when upgrading your hardware. Whether you're opening up a new location or replacing outdated hardware, we've got everything you need to keep you selling. See what this month brings by clicking the button below!